Register on the Customer Service and Sales Coordinator today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.
The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.
Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a free e-certificate as proof of your course completion.
The Customer Service and Sales Coordinator is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.
The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!
What You Get With The Customer Service and Sales Coordinator
- Receive a free e-certificate upon successful completion of the course
- Get taught by experienced, professional instructors
- Study at a time and pace that suits your learning style
- Get instant feedback on assessments
- 24/7 help and advice via email or live chat
- Get full tutor support on weekdays (Monday to Friday)
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.
Who Is This Course For:
The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.
The online training is open to all students and has no formal entry requirements. To study the Customer Service and Sales Coordinator, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.
3 Months Ago
That's a really cool course! It's well structured and gives you the really important skills . The real business example also helps to get the practice that is so exciting! Thanks a lot for your work, guys!
|Module 01: Introduction to Customer Service|
|Introduction to Customer Service||00:24:00|
|Module 02: What’s Different about Good Customer Service?|
|What’s Different about Good Customer Service?||00:13:00|
|Module 03: Customer Service Communication Strategies|
|Customer Service Communication Strategies||00:25:00|
|Module 04: Aspects of Phone Etiquette|
|Aspects of Phone Etiquette||00:32:00|
|Module 05: Establishing Your Attitude|
|Establishing Your Attitude||00:13:00|
|Module 06: Identifying and Addressing Customer Needs|
|Identifying and Addressing Customer Needs||00:12:00|
|Module 07: In-Person Customer Service|
|In-Person Customer Service||00:10:00|
|Module 08: Giving Customer Service over the Phone|
|Giving Customer Service over the Phone||00:12:00|
|Module 09: Providing Electronic Customer Service|
|Providing Electronic Customer Service||00:12:00|
|Module 10: Recovering Difficult Customers|
|Recovering Difficult Customers||00:15:00|
|Module 11: Building Rapport Over the Phone|
|Building Rapport Over the Phone||00:25:00|
|Module 12: Active Listening and Managing Tough Callers|
|Active Listening and Managing Tough Callers||00:29:00|
|Module 13: Introduction to Sales|
|Introduction to Sales||00:24:00|
|Module 14: Sales Growth|
|Module 15: Sales Presentation|
|Module 16: Sales and Marketing|
|Sales and Marketing||00:27:00|
|Mock Exam- Customer Service and Sales Coordinator||00:20:00|
|Final Exam- Customer Service and Sales Coordinator||00:20:00|
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