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Customer Service Skills - Delivering Excellent Service
CPDUK Accredited | 50% OFF Certificate & Transcript
15 Students enrolled on this course 4.9 (7 Reviews)
Last updated March 23, 2023
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This course is an ultimate guide to have a holistic understanding of all the aspects of Customer Service and identifying customer expectations. With interactive and engaging video lessons, you will develop your skills, competencies, and discover the tools and techniques needed to serve customers better. Gain a good comprehension of how to interact and deal with customers and what it takes to provide excellent customer service both in person and over the phone.
By the end of the course, you will gain knowledge of handling customer complaints, enduring stress, and understand how customer service training benefits your business.
In just 1 hours 51 Minutes you will:
- connect with customers and solve problems
- promote your business through excellent customer service
- be able to showcase the ability to clarify complex issues
- provide service that delights your customers
- handle a variety of problems and conflicts
Why choose this course
- Earn an e-certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Certification
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Who is this course for?
Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.
This qualification is ideal for:
- Customer Service Agents
- Managers
- Assistant Managers
- Receptionists
- Customer Service Representatives
- Retail Assistants
- Sales Assistants
Course Curriculum
| Understanding Customer Service | |||
| Understanding Customer Service | 00:17:00 | ||
| Identifying Customer Expectations | 00:06:00 | ||
| Providing Excellent Customer Service | 00:07:00 | ||
| Focusing on the Customer | |||
| Focusing on the Customer | 00:08:00 | ||
| Customer Service and the Telephone | |||
| Customer Service and the Telephone | 00:08:00 | ||
| Handling Complaints | |||
| Handling Complaints | 00:12:00 | ||
| Enduring Stress | |||
| Enduring Stress | 00:13:00 | ||
| Mock Exam | |||
| Mock Exam- Customer Service Skills – Delivering Excellent Service | 00:20:00 | ||
| Final Exam | |||
| Final Exam- Customer Service Skills – Delivering Excellent Service | 00:20:00 | ||
| Order your Certificates & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
Course Reviews
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.