Understanding Customer Service | |||
Understanding Customer Service | 00:17:00 | ||
Identifying Customer Expectations | 00:06:00 | ||
Providing Excellent Customer Service | 00:07:00 | ||
Focusing on the Customer | |||
Focusing on the Customer | 00:08:00 | ||
Customer Service and the Telephone | |||
Customer Service and the Telephone | 00:08:00 | ||
Handling Complaints | |||
Handling Complaints | 00:12:00 | ||
Enduring Stress | |||
Enduring Stress | 00:13:00 | ||
Business Communication | |||
Identifying Basic Communication Techniques | 00:09:00 | ||
Formal and Informal Communication | 00:02:00 | ||
Verbal and Non-verbal Communication | |||
Describing Verbal and Non-verbal Communication | 00:04:00 | ||
Understanding Body Language | 00:05:00 | ||
Making Effective Presentations | 00:10:00 | ||
Fundamentals of Productive Meetings | 00:08:00 | ||
Written Communication | |||
Written Communication | 00:13:00 | ||
Electronic Communication | |||
Electronic Communication | 00:19:00 | ||
Communicating with Graphics | |||
Creating Graphics for Business Communication | 00:04:00 | ||
Communicating Static Information | 00:03:00 | ||
Communicating Dynamic Information | 00:03:00 | ||
Effectively Working for Your Boss | |||
Representing Your Boss | 00:06:00 | ||
Communicating Your Boss’s Decisions | 00:03:00 | ||
Supporting Your Boss and Colleagues | 00:04:00 | ||
Building a Partnership with Your Boss | 00:13:00 | ||
Identifying Goals | |||
Identifying Goals | 00:10:00 | ||
Effective Energy Distribution | |||
Energy Distribution | 00:09:00 | ||
Time Logs | 00:11:00 | ||
Working with Your Personal Style | |||
Personal World View | 00:10:00 | ||
Strengths | 00:09:00 | ||
Building Your Toolbox | |||
A Building Your Toolbox | 00:11:00 | ||
Establishing Your Action Plan | |||
Establishing Your Action Plan | 00:11:00 | ||
Getting Started with Word | |||
Navigate in Microsoft Word | 00:12:00 | ||
Create and Save Word Documents | 00:24:00 | ||
Manage Your Workspace | 00:06:00 | ||
Edit Documents | 00:16:00 | ||
Preview and Print Documents | 00:04:00 | ||
Customize the Word Environment | 00:08:00 | ||
Formatting Text and Paragraphs | |||
Apply Character Formatting | 00:17:00 | ||
Control Paragraph Layout | 00:19:00 | ||
Align Text Using Tabs | 00:07:00 | ||
Display Text in Bulleted or Numbered Lists | 00:03:00 | ||
Apply Borders and Shading | 00:04:00 | ||
Working More Efficiently | |||
Make Repetitive Edits | 00:06:00 | ||
Apply Repetitive Formatting | 00:10:00 | ||
Use Styles to Streamline Repetitive Formatting Tasks | 00:14:00 | ||
Managing Lists | |||
Sort a List | 00:05:00 | ||
Format a List | 00:06:00 | ||
Adding Tables | |||
Insert a Table | 00:07:00 | ||
Modify a Table | 00:06:00 | ||
Format a Table | 00:03:00 | ||
Convert Text to a Table | 00:04:00 | ||
Inserting Graphic Objects | |||
Insert Symbols and Special Characters | 00:04:00 | ||
Add Images to a Document | 00:11:00 | ||
Controlling Page Appearance | |||
Apply a Page Border and Color | 00:03:00 | ||
Add Headers and Footers | 00:06:00 | ||
Control Page Layout | 00:05:00 | ||
Add a Watermark | 00:04:00 | ||
Preparing to Publish a Document | |||
Check Spelling Grammar and Readability | 00:07:00 | ||
Use Research Tools | 00:06:00 | ||
Check Accessibility | 00:03:00 | ||
Save a Document to Other Formats | 00:04:00 | ||
Getting Started with Microsoft Office Excel 2016 | |||
Navigate the Excel User Interface | 00:28:00 | ||
Use Excel Commands | 00:10:00 | ||
Create and Save a Basic Workbook | 00:19:00 | ||
Enter Cell Data | 00:12:00 | ||
Use Excel Help | 00:05:00 | ||
Performing Calculations | |||
Create Worksheet Formulas | 00:15:00 | ||
Insert Functions | 00:17:00 | ||
Reuse Formulas and Functions | 00:17:00 | ||
Modifying a Worksheet | |||
Insert, Delete, and Adjust Cells, Columns, and Rows | 00:10:00 | ||
Search for and Replace Data | 00:09:00 | ||
Use Proofing and Research Tools | 00:07:00 | ||
Formatting a Worksheet | |||
Apply Text Formats | 00:17:00 | ||
Apply Number Format | 00:08:00 | ||
Align Cell Contents | 00:09:00 | ||
Apply Styles and Themes | 00:12:00 | ||
Apply Basic Conditional Formatting | 00:11:00 | ||
Create and Use Templates | 00:07:00 | ||
Printing Workbooks | |||
Preview and Print a Workbook | 00:10:00 | ||
Set Up the Page Layout | 00:08:00 | ||
Configure Headers and Footers | 00:07:00 | ||
Managing Workbooks | |||
Manage Worksheets | 00:05:00 | ||
Manage Workbook and Worksheet Views | 00:07:00 | ||
Manage Workbook Properties | 00:05:00 | ||
Order your Certificates & Transcripts | |||
Order your Certificates & Transcripts | 00:00:00 |
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There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
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Amazing course
Very understandable and clear course,some added topics as Microsoft office/Excel a real bonus for beginners.Took this course as refreshing,very happy with results,highly recommend.Thank you