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Customer Service Training
CPDUK Accredited | 50% OFF Certificate & Transcript
192 Students enrolled on this course 5 (1 Reviews)
Last updated March 20, 2023
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Through this Customer Service Training, you will explore and learn about the core topics of customer service and get an in-depth understanding of implementing these skills to expand the business. This customer service skills training program covers all key topics, from handling complaints to excellent customer service techniques. This course will also focus on improving general customer service skills which are vital in any role with customer contact in the modern business setting.
You’ll develop your sense in identifying customer needs to advise them on their purchases and improve their shopping experience. Some basic tips and techniques can make you more proficient in your daily work in this field. This customer service skills training program is perfect for those in customer or client-facing roles.
Why Choose this Course?
- Get a Customer Service Training Diploma E-Certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included that aids a flexible study plan.
We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently – from the fundamentals to the most advanced aspects of the course.
The experts will teach you through a combination of:
- Video lessons
- Online study supplies
- Mock tests
- Multiple-choice evaluation
Certification
After completing the course successfully, you’ll get an e-certificate. If you desire a print copy of the certificate, we can send it to you by post. For this, you will need to pay a minute amount of additional cost, which is £9.99 and PDF Certificate is available at £4.99.
Who is this course for?
Customer service training course is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don’t have to worry about the quality.
Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is needed from this complete Customer Service Training course. This is an excellent opportunity for all students from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one.
Course Curriculum
| Understanding Customer Service | |||
| Understanding Customer Service | 00:17:00 | ||
| Identifying Customer Expectations | 00:06:00 | ||
| Providing Excellent Customer Service | 00:07:00 | ||
| Focusing on the Customer | |||
| Focusing on the Customer | 00:08:00 | ||
| Customer Service and the Telephone | |||
| Customer Service and the Telephone | 00:08:00 | ||
| Handling Complaints | |||
| Handling Complaints | 00:12:00 | ||
| Enduring Stress | |||
| Enduring Stress | 00:13:00 | ||
| Business Communication | |||
| Identifying Basic Communication Techniques | 00:09:00 | ||
| Formal and Informal Communication | 00:02:00 | ||
| Verbal and Non-verbal Communication | |||
| Describing Verbal and Non-verbal Communication | 00:04:00 | ||
| Understanding Body Language | 00:05:00 | ||
| Making Effective Presentations | 00:10:00 | ||
| Fundamentals of Productive Meetings | 00:08:00 | ||
| Written Communication | |||
| Written Communication | 00:13:00 | ||
| Electronic Communication | |||
| Electronic Communication | 00:19:00 | ||
| Communicating with Graphics | |||
| Creating Graphics for Business Communication | 00:04:00 | ||
| Communicating Static Information | 00:03:00 | ||
| Communicating Dynamic Information | 00:03:00 | ||
| Effectively Working for Your Boss | |||
| Representing Your Boss | 00:06:00 | ||
| Communicating Your Boss’s Decisions | 00:03:00 | ||
| Supporting Your Boss and Colleagues | 00:04:00 | ||
| Building a Partnership with Your Boss | 00:13:00 | ||
| Identifying Goals | |||
| Identifying Goals | 00:10:00 | ||
| Effective Energy Distribution | |||
| Energy Distribution | 00:09:00 | ||
| Time Logs | 00:11:00 | ||
| Working with Your Personal Style | |||
| Personal World View | 00:10:00 | ||
| Strengths | 00:09:00 | ||
| Building Your Toolbox | |||
| A Building Your Toolbox | 00:11:00 | ||
| Establishing Your Action Plan | |||
| Establishing Your Action Plan | 00:11:00 | ||
| Getting Started with Word | |||
| Navigate in Microsoft Word | 00:12:00 | ||
| Create and Save Word Documents | 00:24:00 | ||
| Manage Your Workspace | 00:06:00 | ||
| Edit Documents | 00:16:00 | ||
| Preview and Print Documents | 00:04:00 | ||
| Customize the Word Environment | 00:08:00 | ||
| Formatting Text and Paragraphs | |||
| Apply Character Formatting | 00:17:00 | ||
| Control Paragraph Layout | 00:19:00 | ||
| Align Text Using Tabs | 00:07:00 | ||
| Display Text in Bulleted or Numbered Lists | 00:03:00 | ||
| Apply Borders and Shading | 00:04:00 | ||
| Working More Efficiently | |||
| Make Repetitive Edits | 00:06:00 | ||
| Apply Repetitive Formatting | 00:10:00 | ||
| Use Styles to Streamline Repetitive Formatting Tasks | 00:14:00 | ||
| Managing Lists | |||
| Sort a List | 00:05:00 | ||
| Format a List | 00:06:00 | ||
| Adding Tables | |||
| Insert a Table | 00:07:00 | ||
| Modify a Table | 00:06:00 | ||
| Format a Table | 00:03:00 | ||
| Convert Text to a Table | 00:04:00 | ||
| Inserting Graphic Objects | |||
| Insert Symbols and Special Characters | 00:04:00 | ||
| Add Images to a Document | 00:11:00 | ||
| Controlling Page Appearance | |||
| Apply a Page Border and Color | 00:03:00 | ||
| Add Headers and Footers | 00:06:00 | ||
| Control Page Layout | 00:05:00 | ||
| Add a Watermark | 00:04:00 | ||
| Preparing to Publish a Document | |||
| Check Spelling Grammar and Readability | 00:07:00 | ||
| Use Research Tools | 00:06:00 | ||
| Check Accessibility | 00:03:00 | ||
| Save a Document to Other Formats | 00:04:00 | ||
| Getting Started with Microsoft Office Excel 2016 | |||
| Navigate the Excel User Interface | 00:28:00 | ||
| Use Excel Commands | 00:10:00 | ||
| Create and Save a Basic Workbook | 00:19:00 | ||
| Enter Cell Data | 00:12:00 | ||
| Use Excel Help | 00:05:00 | ||
| Performing Calculations | |||
| Create Worksheet Formulas | 00:15:00 | ||
| Insert Functions | 00:17:00 | ||
| Reuse Formulas and Functions | 00:17:00 | ||
| Modifying a Worksheet | |||
| Insert, Delete, and Adjust Cells, Columns, and Rows | 00:10:00 | ||
| Search for and Replace Data | 00:09:00 | ||
| Use Proofing and Research Tools | 00:07:00 | ||
| Formatting a Worksheet | |||
| Apply Text Formats | 00:17:00 | ||
| Apply Number Format | 00:08:00 | ||
| Align Cell Contents | 00:09:00 | ||
| Apply Styles and Themes | 00:12:00 | ||
| Apply Basic Conditional Formatting | 00:11:00 | ||
| Create and Use Templates | 00:07:00 | ||
| Printing Workbooks | |||
| Preview and Print a Workbook | 00:10:00 | ||
| Set Up the Page Layout | 00:08:00 | ||
| Configure Headers and Footers | 00:07:00 | ||
| Managing Workbooks | |||
| Manage Worksheets | 00:05:00 | ||
| Manage Workbook and Worksheet Views | 00:07:00 | ||
| Manage Workbook Properties | 00:05:00 | ||
| Order your Certificates & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Amazing course
Very understandable and clear course,some added topics as Microsoft office/Excel a real bonus for beginners.Took this course as refreshing,very happy with results,highly recommend.Thank you