Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone.
Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn to use proper telephone etiquette, and answer business calls, understand telephone courtesy and equip various telephone skills.
Why choose this course
- Earn a free e-certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.
|Diploma in Customer Service: Telephone Etiquette|
|Module One – Getting Started||00:05:00|
|Module Two – Aspects of Phone Etiquette||00:10:00|
|Module Three – Using Proper Phone Language||00:10:00|
|Module Four – Eliminate Phone Distractions||00:05:00|
|Module Five – Inbound Calls||00:05:00|
|Module Six – Outbound Calls||00:05:00|
|Module Seven – Handling Rude or Angry Callers||00:10:00|
|Module Eight – Handling Interoffice Calls||00:05:00|
|Module Nine – Handling Voicemail Messages||00:05:00|
|Module Ten – Methods of Training Employees||00:05:00|
|Module Eleven – Correcting Poor Telephone Etiquette||00:05:00|
|Module Twelve – Wrapping Up||00:05:00|
|Mock Exam-Diploma in Customer Service: Telephone Etiquette||00:20:00|
|Final Exam-Diploma in Customer Service: Telephone Etiquette||00:20:00|
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