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Level 2 Certificate in Conflict Management Techniques course will teach you the fundamentals of conflict resolution and conflict management techniques. With the assistance of this course, learners will master the principles of conflict management, harness the power of positive conflict, and hone their intercultural communication skills.

Throughout this course participants will learn the crucial conflict management skills, anger management techniques, negotiation skills, communication skills, etc. After successful completion of this course, individuals can place them in professions that requires to deal with potential conflict situations in a professional manner.

In just 51 Minutes, you will:

  • Know about the fundamentals of conflict resolution  
  • Learn to create an effective atmosphere
  • Discover the idea of creating an effective atmosphere
  • Gain the key skills of creating mutual understanding
  • Learn to focus on individual needs
  • Determine the root cause
  • Be able to generate options
  • Know how to build a solution

Why choose this course

  • Earn a free e-certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment


Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

This qualification is ideal for:

  • Sales Staff
  • Reception workers
  • Care workers
  • Social workers
  • Doctors
  • Nurses
  • Police

Course Curriculum

Module One: Getting Started
Conflict Resolution 00:01:00
Getting Started 00:01:00
Module Two: An Introduction to Conflict Resolution
An Introduction 00:04:00
Introduction Case Study 00:01:00
Module Three: The Thomas-Kilmann Instrument
C R Styles with TKI 00:04:00
C R Styles with TKI Case Study 00:01:00
Module Four: Creating an Effective Atmosphere
Creating an Effective Atmosphere 00:04:00
Creating an Effective Atmosphere Case Study 00:01:00
Module Five: Creating Mutual Understanding
Creating a Mutual Understanding 00:03:00
Creating a Mutual Understanding Case Study 00:01:00
Module Six: Focusing on Individual Needs
Focusing on Individual & Shared Needs 00:04:00
Focusing on Individual & Shared Needs Case Study 00:01:00
Module Seven: Getting to the Root Cause
Getting to the Root Cause 00:05:00
Getting to the Root Cause Case Study 00:01:00
Module Eight: Generating Options
Generating Options 00:03:00
Generating Options Case Study 00:01:00
Module Nine: Building a Solution
Building a Solution 00:04:00
Building a Solution Case Study 00:01:00
Module Ten: the Short Version of the Process
The Short Version of the Process 00:04:00
The Short Version of the Process Case Study 00:01:00
Module Eleven: Additional Tools
Additional Tools 00:03:00
Additional Tools Case Study 00:01:00
Closing 00:01:00

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