Receptionist Diploma Course is one of our best selling and most popular course.
This course is suitable for anyone aspiring to or already working in the field of receptionist and looks at skills needed to improve workplace management. By taking this course you will gain the necessary skills to perform effectively in this field.
The Receptionist Diploma Course is organized into 82 modules and includes everything you need to become successful in this profession.
To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 66 hours!
If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email.

Why choose this course

  • Earn a free e-certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

Certification

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Who is this course for?

Receptionist Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Course Curriculum

Receptionist
Receptionist 00:30:00
Importance of Receptionist 00:15:00
Different Types of Receptionist & Roles 01:00:00
Communication Skills for Receptionist 01:00:00
Telephone Skills 01:00:00
Listening Skills 01:00:00
Taking Messages 00:30:00
Presenting & Appearance 00:30:00
Reservation Procedure 00:15:00
Confidentiality Checklist 00:15:00
Being Organized as Receptionist 00:15:00
Becoming a Successful Receptionist 00:15:00
Being an Assistant
Module One – Getting Started 00:30:00
Module Two – Working with Your Manager 01:00:00
Module Three – Administrative Soft Skills 01:00:00
Module Four – Effective Time Management 01:00:00
Module Five – Meeting Management 01:00:00
Module Six – Tools of the Trade (I) 01:00:00
Module Seven – Tools of the Trade (II) 01:00:00
Module Eight – Being an Effective Gatekeeper 01:00:00
Module Nine – Organizational Skills 01:00:00
Module Ten – Confidentiality Guidelines 01:00:00
Module Eleven – Special Tasks 01:00:00
Module Twelve – Wrapping Up 00:30:00
Office P.A. Training – Activities 00:00:00
Answering Telephones
Module One – Getting Started 00:30:00
Module Two – Core Skills Required 01:00:00
Module Three – Self-Management (I) 01:00:00
Module Four – Self-Management (II) 01:00:00
Module Five – Time Management (I) 01:00:00
Module Six – Time Management (II) 01:00:00
Module Seven – Organizing and Planning (I) 01:00:00
Module Eight – Organizing and Planning (II) 01:00:00
Module Nine – Communication (I) 01:00:00
Module Ten – Communication (II) 01:00:00
Module Eleven – Additional Challenges 01:00:00
Module Twelve – Wrapping Up 00:30:00
Professional Telephone Receptionist Course- Activities 00:00:00
Microsoft Word
Module One – Getting Started 00:30:00
Module Two – Opening 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Document 01:00:00
Module Five – Basic Editing Tasks 01:00:00
Module Six – Basic Formatting Tasks 01:00:00
Module Seven – Formatting Paragraphs 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Styles 01:00:00
Module Ten – Formatting the Page 01:00:00
Module Eleven – Sharing Your Document 01:00:00
Module Twelve – Wrapping Up 00:30:00
Microsoft Excel
Module One – Getting Started 00:30:00
Module Two – Opening Excel 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Worksheet 01:00:00
Module Five – Viewing Excel Data 01:00:00
Module Six – Building Formulas 01:00:00
Module Seven – Using Excel Functions 01:00:00
Module Eight – Using Quick Analysis 01:00:00
Module Nine – Formatting Your Data 01:00:00
Module Ten – Using Styles, Themes, and Effects 01:00:00
Module Eleven – Printing and Sharing Your Workbook 01:00:00
Module Twelve – Wrapping Up 01:00:00
Microsoft PowerPoint
Module One – Getting Started 00:30:00
Module Two – Opening PowerPoint 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Presentation 01:00:00
Module Five – Working with Text 01:00:00
Module Six – Formatting Text and Paragraphs 01:00:00
Module Seven – Adding Pictures 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Transitions and Animations 01:00:00
Module Ten – Setting Up Your Slide Show 01:00:00
Module Eleven – Showtime! 01:00:00
Module Twelve – Wrapping Up 00:30:00
Mock Exam
Mock Exam- Receptionist Diploma 00:30:00
Final Exam
Final Exam- Receptionist Diploma 00:30:00

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