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Strategic Communication Skills
CPDUK Accredited | 50% OFF Certificate & Transcript
16 Students enrolled on this course 4.8 (9 Reviews)
Last updated March 2, 2023
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Register on the Strategic Communication Skills today and build the experience, skills and knowledge you need to enhance your development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.
The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.
Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion.
The Strategic Communication Skills is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.
The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!
Why Choose this Course
- Earn a digital Certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of-
- Video lessons
- Online study supplies
- Assignment
Certificate of Achievement
Endorsed Certificate of Achievement from the Quality Licence Scheme
Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £109. Please note that overseas students may be charged an additional £10 for postage.
CPD Certificate of Achievement from Janets
Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.
Endorsement
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Method of Assessment
In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.
Who is this course for?
The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a lesson to prove your newly-acquired knowledge.
Course Curriculum
| Section 01: Basic Communication Skills | |||
| Definition of Communication | 00:03:00 | ||
| Elements of Communication | 00:04:00 | ||
| Communication Styles | 00:03:00 | ||
| Steps in Communication Process | 00:01:00 | ||
| Step 1 of Communication Process | 00:02:00 | ||
| Step 1 Explained – Goal and preparation | 00:05:00 | ||
| Step 1 Explained – Practicing Positive Intent | 00:02:00 | ||
| Step 1 Explained – Understanding Assumptions | 00:06:00 | ||
| Step 2 of Communication Process | 00:08:00 | ||
| Characteristics of Clear Message | 00:04:00 | ||
| Three Different Communication Styles | 00:06:00 | ||
| Assertive Communication Style | 00:02:00 | ||
| Body Language and Signals | 00:03:00 | ||
| Third Step in Communication – Seeing Feedback | 00:04:00 | ||
| Listening Skills – Listen with Compassion | 00:04:00 | ||
| Listening Skills – Meaning of Paraphrasing | 00:02:00 | ||
| Ways to Improve Communication and Knowledge Check | 00:05:00 | ||
| Increase Effectiveness of Communication | 00:08:00 | ||
| 8 Guidelines for Giving Praise and Feedback | 00:05:00 | ||
| Additional Tips for Effective Communications | 00:09:00 | ||
| Section 02: Communication in Organisations & Strategic Communications | |||
| Communication Requirements in Business | 00:08:00 | ||
| Skills required in corporate communication | 00:06:00 | ||
| Interactive Communications | 00:08:00 | ||
| Reason why Communication Fails | 00:03:00 | ||
| Communication Channels and Their Problems | 00:06:00 | ||
| Indications of Incompetent Communication | 00:06:00 | ||
| Other reasons for Communication failure | 00:04:00 | ||
| Strategic Communication Liner Model | 00:05:00 | ||
| Strategic Communication Adaptive Model | 00:04:00 | ||
| Strategic Communication Interpretive Model | 00:04:00 | ||
| Strategic Communication in Public Communication | 00:09:00 | ||
| Resources and Audience for Strategic Public Communication | 00:07:00 | ||
| Source of Strategic Communication | 00:05:00 | ||
| Strategic Communication – Summary of three models | 00:12:00 | ||
| Strategic Communication – Guidelines for Interpretative Models | 00:05:00 | ||
| Strategic Communication – Public Communications | 00:11:00 | ||
| Internal Communication – Orientation | 00:09:00 | ||
| Internal Communication – Moral Compansation and Benefits | 00:07:00 | ||
| Internal Communication – Organisation Change | 00:07:00 | ||
| External Communication – Issues Management | 00:06:00 | ||
| External Communication and PR | 00:05:00 | ||
| External Communication – Issue Management – Organisation Response | 00:13:00 | ||
| External Communication – Image Management and Issue Advocacy | 00:06:00 | ||
| External Communication – Risk and Crisis Communication | 00:10:00 | ||
| Case Study on Corporate Strategic Communication | 00:09:00 | ||
| Section 03: How to Make Strategic Communication Plans | |||
| What is Strategy? | 00:06:00 | ||
| What is Communication Strategy? | 00:05:00 | ||
| When Communication Strategy is required | 00:04:00 | ||
| Why Communication Strategy is required | 00:03:00 | ||
| Information we need before making strategy | 00:08:00 | ||
| Setting Goals and Identify Audience | 00:08:00 | ||
| Catagorise your Audience to help draft right message | 00:04:00 | ||
| Drafting Message to cater your audience | 00:04:00 | ||
| Channels and Timing of Communication | 00:05:00 | ||
| Resources risk and Evaluation of communication strategy | 00:04:00 | ||
| Summary of Communication Strategy | 00:03:00 | ||
| Strategic Communication Plan Template | 00:04:00 | ||
| Strategic Communication Plan | 00:04:00 | ||
| Difference between Strategic and Tactical Communication | 00:03:00 | ||
| Traditional Planning and why Refreshed Approached | 00:05:00 | ||
| Change Management – What are concerns? | 00:03:00 | ||
| Refreshed Approach to Communication Planning | 00:07:00 | ||
| Possible Problems in Communication Plan, Success measurement | 00:06:00 | ||
| Measure, Feedback and Manage Cynics | 00:03:00 | ||
| Social Aspects of Communication Strategy | 00:12:00 | ||
| Additional Planning on Social Aspects of Communication Strategy | 00:04:00 | ||
| Strategic Communication – American Airlines Case Study | 00:33:00 | ||
| Section 04: Group Discussions Skills | |||
| How to Succeed in Group Communication | 00:10:00 | ||
| Defining Group Communication | 00:08:00 | ||
| Elements of Group Communication and Types of Group | 00:08:00 | ||
| Advantages and Disadvantages of Group Discussion | 00:08:00 | ||
| How to prepare for group Discussion | 00:07:00 | ||
| Practice for group Discussion and other aspects | 00:08:00 | ||
| Dos and Don’t group Discussion | 00:08:00 | ||
| Section 05: Communication Skills for Conflict Resolution | |||
| Summary of previous class | 00:05:00 | ||
| What is conflict – class discussion? | 00:07:00 | ||
| Communication in Conflict | 00:08:00 | ||
| Meaning of Positive intent in difficult situations | 00:09:00 | ||
| Positive Intent – Example | 00:05:00 | ||
| De-escalating Emotions as a method to communicate in Conflicts | 00:06:00 | ||
| Detached Responsibility method in resolving conflicts | 00:13:00 | ||
| Keys to handle Angry Peoples | 00:06:00 | ||
| Keys to deal with denial | 00:04:00 | ||
| Uncovering Hidden Agendas | 00:06:00 | ||
| Giving Negative Feedback | 00:09:00 | ||
| Receiving Negative Feedback and Exercise | 00:08:00 | ||
| Assignment | |||
| Assignment – Strategic Communication Skills | 2 weeks, 1 day | ||
| Order Your Certificate | |||
| Order your Certificate QLS | 00:00:00 | ||
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Frequently asked questions
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There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.