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Customer Service Assistant Skills with Communication Skills Training

CPDUK Accredited | 50% OFF Certificate & Transcript

26 Students enrolled on this course 4.9 (8 Reviews)

clock Last updated August 3, 2023

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The Customer Service Skills Training Course is designed to provide our learners with a more in-depth understanding of the communication skills required to work in customer relationship management. If you’re interested in professional development in communication skills, you’ve come to the right place. Master the art of public speaking, engage with your audience and get your point across effectively with customer service assistant skills.  

With the Customer Relationship Management (CRM) course, discover the secret to excellent customer relations and learn how to maintain customer loyalty. This course covers all topics on customer management, from customer service techniques to handling complaints. You will develop your communication skills, telephone etiquette, proficiency in Microsoft Office, and much more throughout the course. This course is ideal for aspiring customer relationship managers who wish to develop the practical knowledge to fast track their career.

The Communication Skills Training course will help you boost your confidence in delivering presentations and improve your body language to the top-notch level. This skills-based diploma also provides guidance on how to plan your notes, work with visual aids and overcome your self-doubts and fears. This course is perfect for those in customer or client-facing roles.

Why Choose this Course?

  • Get a Customer Service Assistant Diploma E-Certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included that aids a flexible study plan. 

We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently – from the fundamentals to the most advanced aspects of the course.

 The experts will teach you through a combination of:

  • Video lessons
  • Online study supplies
  • Mock tests
  • Multiple-choice evaluation

Certification

After completing the course successfully, you’ll get an e-certificate. If you desire a print copy of the certificate, we can send it to you by post. For this, you will need to pay a minute amount of additional cost, which is £9.99 and PDF Certificate is available at £4.99.

Who is this course for?

Customer Service Assistant Skills with Communication Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don’t have to worry about the quality.

Most importantly, this course does not require any experience or qualification to get enrolled.

You will learn everything that is needed from this complete Customer Service & Communication  course. This is an excellent opportunity for all students from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one.

Course Curriculum

**Customer Service Assistant Skills**
Understanding Customer Service
Understanding Customer Service 00:17:00
Identifying Customer Expectations 00:06:00
Providing Excellent Customer Service 00:07:00
Focusing on the Customer
Focusing on the Customer 00:08:00
Customer Service and the Telephone
Customer Service and the Telephone 00:08:00
Handling Complaints
Handling Complaints 00:12:00
Enduring Stress
Enduring Stress 00:13:00
Business Communication
Identifying Basic Communication Techniques 00:09:00
Formal and Informal Communication 00:02:00
Verbal and Non-verbal Communication
Describing Verbal and Non-verbal Communication 00:04:00
Understanding Body Language 00:05:00
Making Effective Presentations 00:10:00
Fundamentals of Productive Meetings 00:08:00
Written Communication
Written Communication 00:13:00
Electronic Communication
Electronic Communication 00:19:00
Communicating with Graphics
Creating Graphics for Business Communication 00:04:00
Communicating Static Information 00:03:00
Communicating Dynamic Information 00:03:00
Effectively Working for Your Boss
Representing Your Boss 00:06:00
Communicating Your Boss’s Decisions 00:03:00
Supporting Your Boss and Colleagues 00:04:00
Building a Partnership with Your Boss 00:13:00
Identifying Goals
Identifying Goals 00:10:00
Effective Energy Distribution
Energy Distribution 00:09:00
Time Logs 00:11:00
Working with Your Personal Style
Personal World View 00:10:00
Strengths 00:09:00
Building Your Toolbox
A Building Your Toolbox 00:11:00
Establishing Your Action Plan
Establishing Your Action Plan 00:11:00
Getting Started with Word
Navigate in Microsoft Word 00:12:00
Create and Save Word Documents 00:24:00
Manage Your Workspace 00:06:00
Edit Documents 00:16:00
Preview and Print Documents 00:04:00
Customize the Word Environment 00:08:00
Formatting Text and Paragraphs
Apply Character Formatting 00:17:00
Control Paragraph Layout 00:19:00
Align Text Using Tabs 00:07:00
Display Text in Bulleted or Numbered Lists 00:03:00
Apply Borders and Shading 00:04:00
Working More Efficiently
Make Repetitive Edits 00:06:00
Apply Repetitive Formatting 00:10:00
Use Styles to Streamline Repetitive Formatting Tasks 00:14:00
Managing Lists
Sort a List 00:05:00
Format a List 00:06:00
Adding Tables
Insert a Table 00:07:00
Modify a Table 00:06:00
Format a Table 00:03:00
Convert Text to a Table 00:04:00
Inserting Graphic Objects
Insert Symbols and Special Characters 00:04:00
Add Images to a Document 00:11:00
Controlling Page Appearance
Apply a Page Border and Color 00:03:00
Add Headers and Footers 00:05:00
Control Page Layout 00:05:00
Add a Watermark 00:04:00
Preparing to Publish a Document
Check Spelling Grammar and Readability 00:07:00
Use Research Tools 00:06:00
Check Accessibility 00:03:00
Save a Document to Other Formats 00:04:00
Getting Started with Microsoft Office Excel 2016
Navigate the Excel User Interface 00:28:00
Use Excel Commands 00:10:00
Create and Save a Basic Workbook 00:19:00
Enter Cell Data 00:12:00
Use Excel Help 00:05:00
Performing Calculations
Create Worksheet Formulas 00:15:00
Insert Functions 00:17:00
Reuse Formulas and Functions 00:17:00
Modifying a Worksheet
Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00
Search for and Replace Data 00:12:00
Use Proofing and Research Tools 00:07:00
Formatting a Worksheet
Apply Text Formats 00:17:00
Apply Number Formats 00:10:00
Align Cell Contents 00:10:00
Apply Styles and Themes 00:12:00
Apply Basic Conditional Formatting 00:11:00
Create and Use Templates 00:07:00
Printing Workbooks
Preview and Print a Workbook 00:10:00
Set Up the Page Layout 00:08:00
Configure Headers and Footers 00:07:00
Managing Workbooks
Manage Worksheets 00:09:00
Manage Workbook and Worksheet Views 00:07:00
Manage Workbook Properties 00:05:00
**Handling a Difficult Customer**
Getting Started 00:05:00
The Right Attitude Starts with You 00:25:00
Stress Management (Internal Stressors) 00:35:00
Stress Management (External Stressors) 00:25:00
Transactional Analysis 00:25:00
Why are Some Customers Difficult 00:25:00
Dealing with the Customer Over the Phone 00:35:00
Dealing with the Customer In Person 00:25:00
Sensitivity in Dealing with Customers 00:30:00
Scenarios of Dealing with a Difficult Customer 00:15:00
Following up With a Customer Once You Have Addressed Their Issue 00:12:00
Wrapping Up 00:05:00
**Retail Customer Service**
Introduction To Retail Customer Service 00:15:00
Understanding Customer Expectations 00:10:00
Customer Value And Satisfaction 00:15:00
Customer Service And Customer Satisfaction In Retailing 00:10:00
Importance of measuring customer satisfaction 00:20:00
Strategic Management 00:30:00
Types of Decision making Process 00:15:00
Provide Customer Service Excellence To The External Customer 00:30:00
Provide Customer Service Excellence To The Internal Customer 00:10:00
Standards of Performance 00:30:00
The Retail Marketing Mix 00:30:00
Levels Of Customer Satisfaction 00:15:00
Brand Loyalty 00:15:00
Customer Satisfaction Questionnaire 00:15:00
**Communication Skills Training**
Working on Basics 101
Skill Of The Mouth 00:09:00
Communication 00:04:00
It’s In The Eyes 00:05:00
You Have 40 Seconds 00:02:00
Body Language 00:06:00
Art Of Speaking 00:06:00
Working On It 102
Putting It Together 00:05:00
Content Is Key 00:06:00
To Joke Or Not To Joke 00:02:00
Learn Your Lines 00:06:00
Visual Aids 00:03:00
Working On Me 103
Walk The Talk 00:05:00
What Gives You The Edge 00:05:00
It’s The Heart That Counts 00:04:00
Mirror Time 00:05:00
How To Deal With Stress 00:04:00
Fake it Till You Make It 00:07:00
Preparation On The Day 00:05:00
Working On Them 104
People Don’t Care How much you know until they know how much you care 00:04:00
They Really Are Naked 00:03:00
Sing The Right Song 00:06:00
Know Your Venue 00:04:00
Public Speaking – Why Do It? 00:04:00
Conclusion
Hello and Goodbye 00:02:00
Goodbye HD Final Online 00:01:00
Order your Certificates & Transcripts
Order your Certificates & Transcripts 00:00:00

Course Reviews

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Customer Service Assistant Skills with Communication Skills Training

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  • Level
  • Certificate Yes
  • Units 134
  • Quizzes 0
  • Duration 23 hours, 1 minute
  • cpd uk
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Frequently asked questions

Can’t find the anwser you’re looking for ? Reach out to customer support team.

Are there any prerequisites for taking the course?

There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.

Can I access the course at any time, or is there a set schedule?

You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.

How long will I have access to the course?

For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.

Is there a certificate of completion provided after completing the course?

Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.

Can I switch courses or get a refund if I'm not satisfied with the course?

We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.

How do I track my progress in the course?

Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.

What if I have technical issues or difficulties with the course?

If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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