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Level 2 Certificate in Conflict Management Techniques
CPDUK Accredited | 50% OFF Certificate & Transcript
42 Students enrolled on this course 4.8 (7 Reviews)
Last updated March 23, 2023
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Level 2 Certificate in Conflict Management Techniques course will teach you the fundamentals of conflict resolution and conflict management techniques. With the assistance of this course, learners will master the principles of conflict management, harness the power of positive conflict, and hone their intercultural communication skills.
Throughout this course participants will learn the crucial conflict management skills, anger management techniques, negotiation skills, communication skills, etc. After successful completion of this course, individuals can place them in professions that requires to deal with potential conflict situations in a professional manner.
In just 51 Minutes, you will:
- Know about the fundamentals of conflict resolution
- Learn to create an effective atmosphere
- Discover the idea of creating an effective atmosphere
- Gain the key skills of creating mutual understanding
- Learn to focus on individual needs
- Determine the root cause
- Be able to generate options
- Know how to build a solution
Why choose this course
- Earn an e-certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Certification
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
This qualification is ideal for:
- Sales Staff
- Reception workers
- Care workers
- Social workers
- Doctors
- Nurses
- Police
Course Curriculum
| Module One: Getting Started | |||
| Conflict Resolution | 00:01:00 | ||
| Getting Started | 00:01:00 | ||
| Module Two: An Introduction to Conflict Resolution | |||
| An Introduction | 00:04:00 | ||
| Introduction Case Study | 00:01:00 | ||
| Module Three: The Thomas-Kilmann Instrument | |||
| C R Styles with TKI | 00:04:00 | ||
| C R Styles with TKI Case Study | 00:01:00 | ||
| Module Four: Creating an Effective Atmosphere | |||
| Creating an Effective Atmosphere | 00:04:00 | ||
| Creating an Effective Atmosphere Case Study | 00:01:00 | ||
| Module Five: Creating Mutual Understanding | |||
| Creating a Mutual Understanding | 00:03:00 | ||
| Creating a Mutual Understanding Case Study | 00:01:00 | ||
| Module Six: Focusing on Individual Needs | |||
| Focusing on Individual & Shared Needs | 00:04:00 | ||
| Focusing on Individual & Shared Needs Case Study | 00:01:00 | ||
| Module Seven: Getting to the Root Cause | |||
| Getting to the Root Cause | 00:05:00 | ||
| Getting to the Root Cause Case Study | 00:01:00 | ||
| Module Eight: Generating Options | |||
| Generating Options | 00:03:00 | ||
| Generating Options Case Study | 00:01:00 | ||
| Module Nine: Building a Solution | |||
| Building a Solution | 00:04:00 | ||
| Building a Solution Case Study | 00:01:00 | ||
| Module Ten: the Short Version of the Process | |||
| The Short Version of the Process | 00:04:00 | ||
| The Short Version of the Process Case Study | 00:01:00 | ||
| Module Eleven: Additional Tools | |||
| Additional Tools | 00:03:00 | ||
| Additional Tools Case Study | 00:01:00 | ||
| Closing | 00:01:00 | ||
| Order your Certificates & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
Course Reviews
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.