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Call Centre & Customer Service Training Course
CPDUK Accredited | 50% OFF Certificate & Transcript
72 Students enrolled on this course 4.6 (7 Reviews)
Last updated August 31, 2023
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The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and much more.
Why choose this course
- Earn an e-certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Certification
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Who is this course for?
Course Curriculum
| Call Centre & Customer Service Training Course - Updated Version | |||
| Introduction to Customer Service | 00:25:00 | ||
| What’s Different about Good Customer Service? | 00:14:00 | ||
| Customer Relationship Management | 00:44:00 | ||
| Customer Service Communication Strategies | 00:26:00 | ||
| Aspects of Phone Etiquette | 00:33:00 | ||
| Building Rapport Over the Phone | 00:26:00 | ||
| Inbound and Outbound Calls | 00:18:00 | ||
| Active Listening and Managing Tough Callers | 00:30:00 | ||
| Managing Interoffice Calls and Voicemail | 00:12:00 | ||
| Problem Solving over the Phone | 01:06:00 | ||
| Intra Organisation Dealings | 00:37:00 | ||
| Measuring Customer Service | 00:14:00 | ||
| Call Centre & Customer Service Training Course - Old Version | |||
| Call Centre & Customer Service Training Course | |||
| Module One – Getting Started | 00:15:00 | ||
| Module Two – The Basics (I) | 00:30:00 | ||
| Module Three – The Basics (II) | 00:30:00 | ||
| Module Four – Phone Etiquette | 01:00:00 | ||
| Module Five – Tools | 01:00:00 | ||
| Module Six – Speaking Like a Star | 00:30:00 | ||
| Module Seven – Types of Questions | 00:15:00 | ||
| Module Eight – Bench marking | 00:20:00 | ||
| Module Nine – Goal Setting | 00:30:00 | ||
| Module Ten – Key Steps | 00:20:00 | ||
| Module Eleven – Closing | 00:30:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities | |||
| Call Centre & Customer Service Training Course- Activities | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- Call Centre & Customer Service Training Course | 00:20:00 | ||
| Final Exam | |||
| Final Exam- Call Centre & Customer Service Training Course | 00:20:00 | ||
| Order your Certificates & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.