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Level 2 Certificate in Customer Service
CPDUK Accredited | 50% OFF Certificate & Transcript
8 Students enrolled on this course 4.6 (7 Reviews)
Last updated March 16, 2023
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Providing excellent customer service is the key to the long-term success of every business.
Explore the essential elements of customer service along with the basic needs of customers by taking this Level 2 Certificate in Customer Service course. You will learn how to identify excellent customer service and understand company policies, administer those policies precisely and set proper customer-business bonds. Furthermore, you will discover various techniques to achieve customer satisfaction, develop your skills and practice essential elements of customer service.
Why choose this course
- Earn an e-certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Certification
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Course Curriculum
| Level 2 Certificate in Customer Service - Updated Version | |||
| Who We Are and What We Do | 00:17:00 | ||
| Establishing Your Attitude | 00:16:00 | ||
| Identifying and Addressing Customer Needs | 00:17:00 | ||
| Generating Return Business | 00:17:00 | ||
| In-Person Customer Service | 00:10:00 | ||
| Giving Customer Service over the Phone | 00:11:00 | ||
| Providing Electronic Customer Service | 00:14:00 | ||
| Recovering Difficult Customers | 00:17:00 | ||
| Understanding When to Escalate | 00:14:00 | ||
| Level 2 Certificate in Customer Service - Old Version | |||
| Customer Service | |||
| Introduction To Customer Service | 00:15:00 | ||
| The Power of Positive Thinking in Customer Service | 00:30:00 | ||
| Types of Difficult Customers and How to Help them | 01:00:00 | ||
| How to Deal with Difficult Customers | 00:30:00 | ||
| Conclusion | 00:15:00 | ||
| Customer Service Basics | |||
| Customer Service and Retention Templates | 01:00:00 | ||
| Customer Service & Retention Checklist | 01:00:00 | ||
| Customer Service Checklist | 01:00:00 | ||
| Customer Service Skills | |||
| First Lesson | 00:30:00 | ||
| Second Lesson | 01:00:00 | ||
| Third Lesson | 00:30:00 | ||
| Fourth Lesson | 00:30:00 | ||
| Fifth Lesson | 01:00:00 | ||
| Microsoft Word | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Microsoft Excel | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening Excel | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Mock Exam | |||
| Mock Exam- Certificate in Customer Service | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Certificate in Customer Service | 00:30:00 | ||
| Order your Certificates & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.