Module 01: Introduction to Customer Service | |||
Introduction to Customer Service | 00:24:00 | ||
Module 02: What’s Different about Good Customer Service? | |||
What’s Different about Good Customer Service? | 00:13:00 | ||
Module 03: Customer Service Communication Strategies | |||
Customer Service Communication Strategies | 00:25:00 | ||
Module 04: Aspects of Phone Etiquette | |||
Aspects of Phone Etiquette | 00:32:00 | ||
Module 05: Establishing Your Attitude | |||
Establishing Your Attitude | 00:13:00 | ||
Module 06: Identifying and Addressing Customer Needs | |||
Identifying and Addressing Customer Needs | 00:12:00 | ||
Module 07: In-Person Customer Service | |||
In-Person Customer Service | 00:10:00 | ||
Module 08: Giving Customer Service over the Phone | |||
Giving Customer Service over the Phone | 00:12:00 | ||
Module 09: Providing Electronic Customer Service | |||
Providing Electronic Customer Service | 00:12:00 | ||
Module 10: Recovering Difficult Customers | |||
Recovering Difficult Customers | 00:15:00 | ||
Module 11: Building Rapport Over the Phone | |||
Building Rapport Over the Phone | 00:25:00 | ||
Module 12: Active Listening and Managing Tough Callers | |||
Active Listening and Managing Tough Callers | 00:29:00 | ||
Module 13: Introduction to Sales | |||
Introduction to Sales | 00:24:00 | ||
Module 14: Sales Growth | |||
Sales Growth | 00:24:00 | ||
Module 15: Sales Presentation | |||
Sales Presentation | 00:19:00 | ||
Module 16: Sales and Marketing | |||
Sales and Marketing | 00:27:00 | ||
Mock Exam | |||
Mock Exam- Customer Service and Sales Coordinator | 00:20:00 | ||
Final Exam | |||
Final Exam- Customer Service and Sales Coordinator | 00:20:00 |
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There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
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