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Dealing with Difficult Conversations
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Dealing with Difficult Conversations
CPDUK Accredited | 50% OFF Certificate & Transcript
34 Students enrolled on this course 4.9 (7 Reviews)
Last updated March 23, 2023
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If you’re unsure of how to best approach a tough conversation, then this course is perfect for you.
Having difficult conversations or handling challenging people may never be easy, but there are a few techniques that you can comfortably adapt to make those conversations both productive and as trouble-free as possible.
Janets is offering this course for learners who want to master the skills to assertively handle any nature of challenging discussions and know the appropriate words to state at those points.
Throughout the course, you will know how to start a conversation, and how the conversation can adjust the complicated situation, without forming an irreparable barrier between you and the person/persons. Besides, you will learn to manage the emotions in the discussion and ensure your tone of voice signals discussion and not an inquisition.
In just 24 minutes, you will:
- Understand the situation and develop your conversational skill to resolve the difficulties effortlessly
- Utter the suitable words so that the conversation goes as smoothly as possible
- Know the appropriate actions to shape opinions and control behaviour
- Develop active listening skills and respond appropriately
- Be able to ask open and supportive questions and close a difficult conversation with a positive mindset
Why choose this course
- Earn an e-certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Certification
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Who is this course for?
Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.
This qualification is ideal for:
- Managers
- Team Leaders
- Office Executives
- Office Administrators
- Employees
- Businesspeople
- Secretaries
- Receptionists
Course Curriculum
| Introduction | |||
| Introduction – Welcome from Alan Stevens | FREE | 00:02:00 | |
| Difficult Conversations | |||
| Why Are Some Conversations Difficult? | 00:02:00 | ||
| Preparation | 00:02:00 | ||
| Set-Up and Room Layout | 00:03:00 | ||
| How to Start the Conversation | 00:02:00 | ||
| Active Listening and Responding | 00:02:00 | ||
| Ask Open and Supportive Questions | 00:02:00 | ||
| Focus on Facts, Not Personalities | 00:01:00 | ||
| Use of Tone and Body Language | 00:02:00 | ||
| Exploring Alternative Solutions | 00:01:00 | ||
| Handling Challenge | 00:03:00 | ||
| Conclusions | |||
| Summary – What We’ve Covered | 00:01:00 | ||
| Thank You and Next Steps | 00:01:00 | ||
| Order your Certificates & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
Course Reviews
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.