Diploma in Customer Service: Telephone Etiquette - Updated Version | |||
Introduction to Customer Service | 00:25:00 | ||
What’s Different about Good Customer Service? | 00:14:00 | ||
Customer Relationship Management | 00:44:00 | ||
Customer Service Communication Strategies | 00:26:00 | ||
Aspects of Phone Etiquette | 00:33:00 | ||
Building Rapport Over the Phone | 00:26:00 | ||
Inbound and Outbound Calls | 00:18:00 | ||
Active Listening and Managing Tough Callers | 00:30:00 | ||
Managing Interoffice Calls and Voicemail | 00:12:00 | ||
Problem Solving over the Phone | 01:06:00 | ||
Intra Organisation Dealings | 00:37:00 | ||
Measuring Customer Service | 00:14:00 | ||
Diploma in Customer Service: Telephone Etiquette - Old Version | |||
Module One – Getting Started | 00:05:00 | ||
Module Two – Aspects of Phone Etiquette | 00:10:00 | ||
Module Three – Using Proper Phone Language | 00:10:00 | ||
Module Four – Eliminate Phone Distractions | 00:05:00 | ||
Module Five – Inbound Calls | 00:05:00 | ||
Module Six – Outbound Calls | 00:05:00 | ||
Module Seven – Handling Rude or Angry Callers | 00:10:00 | ||
Module Eight – Handling Interoffice Calls | 00:05:00 | ||
Module Nine – Handling Voicemail Messages | 00:05:00 | ||
Module Ten – Methods of Training Employees | 00:05:00 | ||
Module Eleven – Correcting Poor Telephone Etiquette | 00:05:00 | ||
Module Twelve – Wrapping Up | 00:05:00 | ||
Mock Exam | |||
Mock Exam-Diploma in Customer Service: Telephone Etiquette | 00:20:00 | ||
Final Exam | |||
Final Exam-Diploma in Customer Service: Telephone Etiquette | 00:20:00 | ||
Assignment | |||
Assignment – Diploma In Customer Service: Telephone Etiquette | 2 weeks, 1 day | ||
Order Your Certificate | |||
Order your Certificate QLS | 00:00:00 |
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There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
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