**Level 2 Certificate in Workplace Communication Skills** | |||
Business Communication | |||
Identifying Basic Communication Techniques | 00:09:00 | ||
Formal and Informal Communication | 00:02:00 | ||
Verbal and Non-verbal Communication | |||
Describing Verbal and Non-verbal Communication | 00:04:00 | ||
Understanding Body Language | 00:05:00 | ||
Making Effective Presentations | 00:10:00 | ||
Fundamentals of Productive Meetings | 00:08:00 | ||
Written Communication | |||
Written Communication | 00:13:00 | ||
Electronic Communication | |||
Electronic Communication | 00:19:00 | ||
Communicating with Graphics | |||
Creating Graphics for Business Communication | 00:04:00 | ||
Communicating Static Information | 00:03:00 | ||
Communicating Dynamic Information | 00:03:00 | ||
Effectively Working for Your Boss | |||
Representing Your Boss | 00:06:00 | ||
Communicating Your Boss’s Decisions | 00:03:00 | ||
Supporting Your Boss and Colleagues | 00:04:00 | ||
Building a Partnership with Your Boss | 00:13:00 | ||
**Microsoft Office 2016 Excel Beginners** | |||
Getting Started with Microsoft Office Excel 2016 | |||
Navigate the Excel User Interface | 00:28:00 | ||
Use Excel Commands | 00:10:00 | ||
Create and Save a Basic Workbook | 00:19:00 | ||
Enter Cell Data | 00:12:00 | ||
Use Excel Help | 00:05:00 | ||
Performing Calculations | |||
Create Worksheet Formulas | 00:15:00 | ||
Insert Functions | 00:17:00 | ||
Reuse Formulas and Functions | 00:17:00 | ||
Modifying a Worksheet | |||
Insert, Delete, and Adjust Cells, Columns, and Rows | 00:10:00 | ||
Search for and Replace Data | 00:09:00 | ||
Use Proofing and Research Tools | 00:07:00 | ||
Formatting a Worksheet | |||
Apply Text Formats | 00:17:00 | ||
Apply Number Format | 00:08:00 | ||
Align Cell Contents | 00:09:00 | ||
Apply Styles and Themes | 00:12:00 | ||
Apply Basic Conditional Formatting | 00:11:00 | ||
Create and Use Templates | 00:07:00 | ||
Printing Workbooks | |||
Preview and Print a Workbook | 00:10:00 | ||
Set Up the Page Layout | 00:08:00 | ||
Configure Headers and Footers | 00:07:00 | ||
Managing Workbooks | |||
Manage Worksheets | 00:05:00 | ||
Manage Workbook and Worksheet Views | 00:07:00 | ||
Manage Workbook Properties | 00:05:00 | ||
**Critical Thinking and Problem Solving Skills** | |||
Facing New ProblemsFacing New Problems | |||
The Critical Thinking Process | 00:23:00 | ||
Group Dynamics | 00:17:00 | ||
Critical Thinking Methods | 00:04:00 | ||
Problem Solving Approaches | 00:09:00 | ||
Establishing the Problem | |||
A Identify the Problem | 00:08:00 | ||
Exploring the Problem | 00:06:00 | ||
Discovering the Solution | |||
Assembling Potential Ideas | 00:09:00 | ||
Determining the Best Solution | 00:04:00 | ||
Evaluating Cost and Benefit | 00:05:00 | ||
Building Your Case | 00:02:00 | ||
Accepting a Decision | |||
Accepting a Decision | 00:13:00 | ||
**Time Management** | |||
Identifying Goals | |||
Identifying Goals | 00:10:00 | ||
Effective Energy Distribution | |||
Energy Distribution | 00:09:00 | ||
Time Logs | 00:11:00 | ||
Working with Your Personal Style | |||
Personal World View | 00:10:00 | ||
Strengths | 00:09:00 | ||
Building Your Toolbox | |||
A Building Your Toolbox | 00:11:00 | ||
Establishing Your Action Plan | |||
Establishing Your Action Plan | 00:11:00 | ||
**Meeting Management** | |||
Meeting Management | |||
Module – One Getting Started | 00:10:00 | ||
Module Two – Planning and Preparing (I) | 00:10:00 | ||
Module Three – Planning and Preparing (II) | 00:15:00 | ||
Module Four – Setting up the Meeting Space | 00:15:00 | ||
Module Five – Electronic Options | 00:10:00 | ||
Module Six – Meeting Roles and Responsibilities | 00:10:00 | ||
Module Seven – Chairing a Meeting (I) | 00:10:00 | ||
Module Eight – Chairing a Meeting (II) | 00:10:00 | ||
Module Nine – Dealing with Disruptions | 00:10:00 | ||
Module Ten – Taking Minutes | 00:10:00 | ||
Module Eleven – Making the Most of Your Meeting | 00:15:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
Activities | |||
Meeting Management – Activities | 00:00:00 | ||
**Self Esteem and Confidence Building Course** | |||
Self Esteem & Confidence Building | |||
Module One – Getting Started | 00:05:00 | ||
Module One – What Does Self-Confidence Mean To You | 00:10:00 | ||
Module Two – Obstacles to Our Goals | 00:10:00 | ||
Module Three – Communication Skills | 00:10:00 | ||
Module Four – The Importance of Goal Setting | 00:10:00 | ||
Module Five – Feeling the Part | 00:10:00 | ||
Module Six – Looking the Part | 00:30:00 | ||
Module Seven – Sounding the Part | 00:15:00 | ||
Module Eight – Powerful Presentations | 00:20:00 | ||
Module Nine – Coping Techniques | 00:20:00 | ||
Module Ten – Dealing with Difficult Behavior | 00:15:00 | ||
Module Twelve – Wrapping Up | 00:15:00 | ||
**Personal Leadership and Influencing Skills** | |||
Getting Started | |||
Getting Started | 00:03:00 | ||
Leadership And Influence | 00:01:00 | ||
The Evolution of Leadership | |||
The Evolution of Leadership | 00:08:00 | ||
The Evolution of Leadership Case Study | 00:01:00 | ||
Situational Leadership | |||
Stiuational Leadership | 00:05:00 | ||
Situational Leadership Case Study | 00:01:00 | ||
A Personal Inventory | |||
A Personal Inventory | 00:04:00 | ||
A Personal Inventory Case Study | 00:01:00 | ||
Modelling the Way | |||
Modelling the Way | 00:04:00 | ||
Modelling the Way Case Study | 00:01:00 | ||
Inspiring a Shared Vision | |||
Inspiring a Shared Vision | 00:02:00 | ||
Inspiring a Shared Vision Case Study | 00:01:00 | ||
Challenging the Process | |||
Challenging the Process | 00:05:00 | ||
Challenging the Process Case Study | 00:01:00 | ||
Enabling Others to Act | |||
Enabling Others to Act | 00:04:00 | ||
Enabling Others to Act Case Study | 00:01:00 | ||
Encouraging the Heart | |||
Encouraging the Heart | 00:03:00 | ||
Encouraging the Heart Case Study | 00:01:00 | ||
Basic Influencing Skills | |||
Basic Influencing Skills | 00:05:00 | ||
Basic Influencing Skills Case Study | 00:01:00 | ||
Setting Goals | |||
Setting Goals | 00:04:00 | ||
Setting Goals Case Study | 00:01:00 | ||
Order your Certificates & Transcripts | |||
Order your Certificates & Transcripts | 00:00:00 |
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There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
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