The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and much more.
Why choose this course
- Earn a free e-certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Upon successful completion of the course you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.
Who is this course for?
Call Centre & Customer Service Training Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.
|Call Centre & Customer Service Training Course|
|Module One – Getting Started||00:15:00|
|Module Two – The Basics (I)||00:30:00|
|Module Three – The Basics (II)||00:30:00|
|Module Four – Phone Etiquette||01:00:00|
|Module Five – Tools||01:00:00|
|Module Six – Speaking Like a Star||00:30:00|
|Module Seven – Types of Questions||00:15:00|
|Module Eight – Bench marking||00:20:00|
|Module Nine – Goal Setting||00:30:00|
|Module Ten – Key Steps||00:20:00|
|Module Eleven – Closing||00:30:00|
|Module Twelve – Wrapping Up||00:30:00|
|Call Centre & Customer Service Training Course- Activities||00:00:00|
|Recommended Reading : Call Centre & Customer Service Training Course||00:00:00|
|Mock Exam- Call Centre & Customer Service Training Course||00:20:00|
|Final Exam- Call Centre & Customer Service Training Course||00:20:00|
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