The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and much more.

Why choose this course

  • Earn a free e-certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

Certification

Upon successful completion of the course you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Who is this course for?

Call Centre & Customer Service Training Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Course Curriculum

Call Centre & Customer Service Training Course
Module One – Getting Started 00:15:00
Module Two – The Basics (I) 00:30:00
Module Three – The Basics (II) 00:30:00
Module Four – Phone Etiquette 01:00:00
Module Five – Tools 01:00:00
Module Six – Speaking Like a Star 00:30:00
Module Seven – Types of Questions 00:15:00
Module Eight – Bench marking 00:20:00
Module Nine – Goal Setting 00:30:00
Module Ten – Key Steps 00:20:00
Module Eleven – Closing 00:30:00
Module Twelve – Wrapping Up 00:30:00
Activities
Call Centre & Customer Service Training Course- Activities 00:00:00
Recommended Reading
Recommended Reading : Call Centre & Customer Service Training Course 00:00:00
Mock Exam
Mock Exam- Call Centre & Customer Service Training Course 00:20:00
Final Exam
Final Exam- Call Centre & Customer Service Training Course 00:20:00

Course Reviews

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