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A business can only work from the information that is given during communication links and exercises, and as a vital part of the administration, you are responsible for ensuring that it is correct and understood. This course will enhance your existing communication skills by going back to basics and ensuring that you will always be understood.  The various types of communication are explored, and you’ll be challenged to utilise your personality and knowledge of body language to make yours better. 

Learning Outcomes:

  • Understand that everyone can improve their communication techniques to a degree
  • Learn to read body language and react accordingly
  • Ensure that you are understood and there are no mistakes
  • Read the morale of teams and individuals as appropriate
  • Use the right form of communication (meeting, email, etc.) to get the message heard
  • Develop communication skills for conducting business activities
  • Learn the art of body language and facial expression
  • Learn how to convince anyone with your communication skills and get your message across perfectly 

Why Choose this Course?

  • Earn a free e-certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Online study materials
  • Mock exams
  • Multiple-choice assessment


Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Who is this Course for? 

Whilst aimed at administrative staff, this course is designed to help any individual improve their communication methods in the workplace, from executives to receptionists. 

Career Path

The course is suitable for those in the roles of;

  • Secretary
  • Administrator
  • Receptionist 
  • Entrepreneur
  • Executive/ Associate/ Manager of any department of an office
  • Personal/ Business Assistant


This Effective Communicative Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Course Curriculum

Module 01: Introduction to Effective Communication
Getting Started 00:05:00
Module 02: Body Expressions and Gender Differences
Reading Body Language 00:10:00
Module 03: The Nonverbal Communication
Nonverbal Communication 00:10:00
Module 04: How to Improve Yourself
Improve Your Body Language 00:05:00

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Effective Communication Skills


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