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Front Desk and Customer Relations
CPDUK Accredited | 50% OFF Certificate & Transcript
5 Students enrolled on this course 5 (1 Reviews)
Last updated August 4, 2023
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Follow your dreams by enrolling on the Front Desk and Customer Relations course today and develop the experience, skills and knowledge you need to enhance your professional development. Front Desk and Customer Relations will help you arm yourself with the qualities you need to work towards your dream job.
Study the Front Desk and Customer Relations training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Front Desk and Customer Relations course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.
This Front Desk and Customer Relations course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Front Desk and Customer Relations course through a mixture of instructional video lessons and online study materials.
Receive online tutor support as you study the Front Desk and Customer Relations course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Front Desk and Customer Relations course completion.
Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Front Desk and Customer Relations course. The Front Desk and Customer Relations course is designed by industry experts and is tailored to help you learn new skills with ease.
The Front Desk and Customer Relations is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Front Desk and Customer Relations when it suits you. Access the Front Desk and Customer Relations course modules from any internet-enabled device, including computers, tablets, and smartphones.
The Front Desk and Customer Relations course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Front Desk and Customer Relations now and start learning instantly!
What You Get Out Of Studying Front Desk and Customer Relations With Janets:
- Receive a digital Certificate upon successful completion of the Front Desk and Customer Relations course
- Get taught by experienced, professional instructors
- Study at a time and pace that suits your learning style
- Get instant feedback on assessments
- 24/7 help and advice via email or live chat
- Get full tutor support on weekdays (Monday to Friday)
Description
The Front Desk and Customer Relations training course is delivered through Janets’ online learning platform. Access the Front Desk and Customer Relations content from any internet-enabled device whenever or wherever you want to. The Front Desk and Customer Relations course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.
Method of Assessment
To successfully complete the Front Desk and Customer Relations course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Front Desk and Customer Relations course. After successfully passing the Front Desk and Customer Relations course exam, you will be able to apply for a CPD-accredited certificate as proof of your Front Desk and Customer Relations qualification.
Certification
All students who successfully complete the Front Desk and Customer Relations course can instantly download their digital certificate. You can also purchase a hard copy of the Front Desk and Customer Relations course certificate, which will be delivered by post for £9.99.
Who Is This Course For:
The Front Desk and Customer Relations is ideal for those who already work in this sector or are an aspiring professional. This Front Desk and Customer Relations course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.
Requirements:
The Front Desk and Customer Relations is open to all students and has no formal entry requirements. To study the Front Desk and Customer Relations course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.
Career Path:
The Front Desk and Customer Relations is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Front Desk and Customer Relations and gain an industry-recognised qualification that will help you excel in finding your ideal job.
Course Curriculum
| Admin Support | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Getting Organized (I) | 01:00:00 | ||
| Module Three – Getting Organized (II) | 01:00:00 | ||
| Module Four – Managing Time | 01:00:00 | ||
| Module Five – Getting It All Done On Time | 01:00:00 | ||
| Module Six – Special Tasks | 01:00:00 | ||
| Module Seven – Verbal Communication Skills | 01:00:00 | ||
| Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Nine – Empowering Yourself | 01:00:00 | ||
| Module Ten – The Team of Two | 01:00:00 | ||
| Module Eleven – Taking Care of Yourself | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 01:00:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Remove the Clutter | 01:00:00 | ||
| Module Three – Prioritize | 01:00:00 | ||
| Module Four – Scheduling Your Time | 01:00:00 | ||
| Module Five – To Do Lists | 01:00:00 | ||
| Module Six – Paper and Paperless Storage | 01:00:00 | ||
| Module Seven – Organization in Your Work Area | 01:00:00 | ||
| Module Eight – Tools to Fight Procrastination | 01:00:00 | ||
| Module Nine – Organizing Your Inbox | 01:00:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Receptionist | |||
| Receptionist | 00:30:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Customer Relations & Dealings | |||
| Module One – Getting Started | 00:15:00 | ||
| Module Two – The Right Attitude Starts with You | 00:20:00 | ||
| Module Three – Stress Management (Internal Stressors) | 00:30:00 | ||
| Module Four – Stress Management (External Stressors) | 00:15:00 | ||
| Module Five – Transactional Analysis | 00:25:00 | ||
| Module Six – Why are Some Customers Difficult | 00:20:00 | ||
| Module Seven – Dealing with the Customer Over the Phone | 00:30:00 | ||
| Module Eight – Dealing with the Customer In Person | 00:25:00 | ||
| Module Nine – Sensitivity in Dealing with Customers | 00:20:00 | ||
| Module Ten – Scenarios of Dealing with a Difficult Customer | 00:20:00 | ||
| Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 00:20:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Professional Telephone Receptionist Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Core Skills Required | 01:00:00 | ||
| Module Three – Self-Management (I) | 01:00:00 | ||
| Module Four – Self-Management (II) | 01:00:00 | ||
| Module Five – Time Management (I) | 01:00:00 | ||
| Module Six – Time Management (II) | 01:00:00 | ||
| Module Seven – Organizing and Planning (I) | 01:00:00 | ||
| Module Eight – Organizing and Planning (II) | 01:00:00 | ||
| Module Nine – Communication (I) | 01:00:00 | ||
| Module Ten – Communication (II) | 01:00:00 | ||
| Module Eleven – Additional Challenges | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.