Admin Support | |||
Module One – Getting Started | 00:30:00 | ||
Module Two – Getting Organized (I) | 01:00:00 | ||
Module Three – Getting Organized (II) | 01:00:00 | ||
Module Four – Managing Time | 01:00:00 | ||
Module Five – Getting It All Done On Time | 01:00:00 | ||
Module Six – Special Tasks | 01:00:00 | ||
Module Seven – Verbal Communication Skills | 01:00:00 | ||
Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
Module Nine – Empowering Yourself | 01:00:00 | ||
Module Ten – The Team of Two | 01:00:00 | ||
Module Eleven – Taking Care of Yourself | 01:00:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
Administrative Management | |||
Module One – Getting Started | 00:30:00 | ||
Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
Module Three – Gathering the Right Tools | 01:00:00 | ||
Module Four – Identifying Procedures to Include | 01:00:00 | ||
Module Five – Top Five Procedures to Record | 01:00:00 | ||
Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
Module Eight – Organizing Your Binder | 01:00:00 | ||
Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
Module Ten – Share Office Procedure Guide | 01:00:00 | ||
Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
Organisational Skills | |||
Module One – Getting Started | 00:30:00 | ||
Module Two – Remove the Clutter | 01:00:00 | ||
Module Three – Prioritize | 01:00:00 | ||
Module Four – Scheduling Your Time | 01:00:00 | ||
Module Five – To Do Lists | 01:00:00 | ||
Module Six – Paper and Paperless Storage | 01:00:00 | ||
Module Seven – Organization in Your Work Area | 01:00:00 | ||
Module Eight – Tools to Fight Procrastination | 01:00:00 | ||
Module Nine – Organizing Your Inbox | 01:00:00 | ||
Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
Module Eleven – Discipline is the Key to Stay Organized | 01:00:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
Office Management | |||
Building Your Management Team | 01:00:00 | ||
Building A Successful Brand | 01:00:00 | ||
Achieving Quality Through Teamwork | 00:30:00 | ||
Keys To Staying Motivated | 00:30:00 | ||
Improve Your Marketing | 01:00:00 | ||
Provide Top Customer Service | 00:30:00 | ||
Wrapping Up | 00:30:00 | ||
Legal Secretary | |||
Introduction to Legal Secretary | 00:15:00 | ||
Role of Legal Secretaries | 00:15:00 | ||
General Duties and Day-to-Day Operations of a Legal Secretary | 00:30:00 | ||
Record Keeping | 00:30:00 | ||
Legal Writing Skills & Proofreading | 00:15:00 | ||
Research Skills You Need to Know | 00:30:00 | ||
Transcription, Editing & Correspondence to Judges | 00:30:00 | ||
Legal System of UK | 00:15:00 | ||
UK Court System | 00:30:00 | ||
Meeting Management & Minute Taking | |||
Meeting Management | 00:15:00 | ||
The Role of a Minute-Taker | 00:15:00 | ||
The Skills of a Minute-Taker | 00:30:00 | ||
Meeting Agreements | 00:15:00 | ||
Minute Styles | 00:30:00 | ||
What Do I Record? | 00:30:00 | ||
Techniques for Preparing Minutes | 00:30:00 | ||
The Minute Book | 00:15:00 | ||
What to include/what to ignore | 00:30:00 | ||
Motions and Resolutions | 00:15:00 | ||
Method of recording minutes | 00:30:00 | ||
Reasons for Meeting | 00:30:00 | ||
What is a decision? | 00:15:00 | ||
Minute Taking tips | 00:30:00 | ||
Other Secretarial Roles and Responsibilities | |||
Working with Your Manager | 01:00:00 | ||
Administrative Soft Skills | 01:00:00 | ||
Effective Time Management | 01:00:00 | ||
Tools of the Trade | 01:00:00 | ||
Being an Effective Gatekeeper | 00:15:00 | ||
Organizational Skills | 00:15:00 | ||
Confidentiality Guidelines | 00:15:00 | ||
Special Tasks | 00:15:00 | ||
Legal Office Administration | |||
Ethical Considerations | 00:10:00 | ||
The Basics | 00:04:00 | ||
Client Relations | 00:05:00 | ||
Dealing With Mail | 00:05:00 | ||
File Management | 00:03:00 | ||
Use Of Technology | 00:06:00 | ||
Skills that Every Legal Secretary Should Have | 00:06:00 | ||
What is Litigation | 00:04:00 | ||
Delivery of Documents | 00:04:00 | ||
Motions Prior to and During Trial | 00:07:00 | ||
The Basics | 00:04:00 | ||
The Essential Elements | 00:03:00 | ||
Remedies for Breach of Contract | 00:04:00 | ||
Customer Service Role | |||
Introduction To Customer Service | 00:15:00 | ||
The Power of Positive Thinking in Customer Service | 00:30:00 | ||
Types of Difficult Customers and How to Help them | 01:00:00 | ||
How to Deal with Difficult Customers | 00:30:00 | ||
Telephone Etiquette | |||
Aspects of Phone Etiquette | 01:00:00 | ||
Using Proper Phone Language | 01:00:00 | ||
Eliminate Phone Distractions | 01:00:00 | ||
Inbound Calls | 01:00:00 | ||
Outbound Calls | 01:00:00 | ||
Handling Rude or Angry Callers | 01:00:00 | ||
Handling Interoffice Calls | 01:00:00 | ||
Methods of Training Employees | 01:00:00 | ||
Correcting Poor Telephone Etiquette | 01:00:00 | ||
Organizing Work Using MS Word | |||
Opening | 01:00:00 | ||
Working with the Interface | 01:00:00 | ||
Your First Document | 01:00:00 | ||
Basic Editing Tasks | 01:00:00 | ||
Basic Formatting Tasks | 01:00:00 | ||
Formatting Paragraphs | 00:01:00 | ||
Advanced Formatting Tasks | 01:00:00 | ||
Working with Styles | 01:00:00 | ||
Formatting the Page | 01:00:00 | ||
Sharing Your Document | 01:00:00 | ||
Proof Reading | |||
Introduction to Proofreading | 00:15:00 | ||
What does a Proofreader do? | 00:15:00 | ||
Proofreading | 00:15:00 | ||
Proofreading Symbols | 00:15:00 | ||
Proofreading on Paper & Screen | 00:15:00 | ||
Strategies to Check for Specific Errors | 00:15:00 | ||
Editing & Proofreading Strategies | 00:15:00 | ||
Proofreading an Essay | 00:15:00 | ||
Mock Exam | |||
Mock Exam – Legal Secretary and Office Admin Diploma | 00:30:00 | ||
Final Exam | |||
Final Exam – Legal Secretary and Office Admin Diploma | 00:30:00 | ||
Assignment | |||
Assignment – Legal Secretary and Office Admin Diploma | 3 weeks, 5 days | ||
Order your Certificates & Transcripts | |||
Order your Certificates & Transcripts | 00:00:00 |
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There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
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Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
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