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Office Administration Complete Course

CPDUK Accredited | 50% OFF Certificate & Transcript

327 Students enrolled on this course 5 (5 Reviews)

clock Last updated January 1, 2024

Course Overview

Learn the Latest Skills | Accredited by CPD | Recognised Certificate | MCQ Based Exam & Tutor Support | Interactive Video Training 

The Office Administration Complete Course teaches core competencies in business writing, and professional communication and improves your customer service skills and computer literacy with programs like Microsoft Word, Excel, Outlook and PowerPoint.

Gain the confidence to excel in any professional office or commercial environment by gaining the necessary knowledge of administration, computer, and management techniques. This cutting-edge online course is taught by industry experts with continuing professional involvement, and it teaches you immediately applicable skills.

What Will You Learn?

What classes are included in this package?

Who Should Take This Course?

This course is ideal for those who want to work in administrative support roles in public or private sector organisations or those who wish to improve their managerial and supervisory skills.

Career Path

Training offered by the Office Administration Complete Course could potentially benefit a range of roles, but would particularly enhance careers in:

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessments
  • Assignment

Certificate of Achievement

After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.


Method of Assessment

On successful completion of the Office Administration Complete Course, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately.

Retake fee

If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again.

Course Curriculum

Office Administration Complete Course - Updated Version
Module 01: Introduction to Office Administration 00:17:00
Module 02: Skills of an Effective Administrator 00:17:00
Module 03: Business Writing Skills 00:39:00
Module 04: Communication Skills 00:27:00
Module 05: Meeting Management 01:30:00
Module 06: Organisational Skills 01:18:00
Module 07: Telephone Etiquette 00:39:00
Module 08: Negotiation Techniques 00:18:00
Module 09: Conflict Management 00:09:00
Module 10: Stress Management 00:18:00
Module 11: Time Management 00:39:00
Mock Exam – Office Administration Complete Course
Mock Exam – Office Administration Complete Course 00:20:00
Final Exam – Office Administration Complete Course
Final Exam – Office Administration Complete Course 00:20:00
Office Administration Complete Course - Old Version
Admin Support
Module One – Getting Started 00:30:00
Module Two – Getting Organized (I) 01:00:00
Module Three – Getting Organized (II) 01:00:00
Module Four – Managing Time 01:00:00
Module Five – Getting It All Done On Time 01:00:00
Module Six – Special Tasks 01:00:00
Module Seven – Verbal Communication Skills 01:00:00
Module Eight – Non-Verbal Communication Skills 01:00:00
Module Nine – Empowering Yourself 01:00:00
Module Ten – The Team of Two 01:00:00
Module Eleven – Taking Care of Yourself 01:00:00
Module Twelve – Wrapping Up 00:30:00
Business Writing
Module One – Getting Started 00:15:00
Module Two – Working with Words 00:30:00
Module Three – Constructing Sentences 00:25:00
Module Four – Creating Paragraphs 00:25:00
Module Five – Writing Meeting Agendas 00:40:00
Module Six – Writing E-mails 00:25:00
Module Seven – Writing Business Letters 00:25:00
Module Eight – Writing Proposals 00:40:00
Module Nine – Writing Reports 00:30:00
Module Ten – Other Types of Documents 00:45:00
Module Eleven – Proofreading and Finishing 00:30:00
Module Twelve – Wrapping Up 00:15:00
Bookkeeping & Payroll Management
Module One – Introduction 00:30:00
Module Two – Basic Terminology 01:00:00
Module Three – Basic Terminology (II) 01:00:00
Module Four – Accounting Methods 01:00:00
Module Five – Keeping Track of Your Business 01:00:00
Module Six – Understanding the Balance Sheet 01:00:00
Module Seven – Other Financial Statements 01:00:00
Module Eight – Payroll Accounting Terminology 01:00:00
Module Nine – End of Period Procedures 01:00:00
Module Ten – Financial Planning, Budgeting and Control 01:00:00
Module Eleven – Auditing 01:00:00
Module Twelve – Wrapping Up 00:30:00
Customer Service and Telephone Handling
Module One – Getting Started 00:05:00
Module Two – Aspects of Phone Etiquette 00:10:00
Module Three – Using Proper Phone Language 00:10:00
Module Four – Eliminate Phone Distractions 00:05:00
Module Five – Inbound Calls 00:05:00
Module Six – Outbound Calls 00:05:00
Module Seven – Handling Rude or Angry Callers 00:10:00
Module Eight – Handling Interoffice Calls 00:05:00
Module Nine – Handling Voicemail Messages 00:05:00
Module Ten – Methods of Training Employees 00:05:00
Module Eleven – Correcting Poor Telephone Etiquette 00:05:00
Module Twelve – Wrapping Up 00:05:00
Microsoft Word
Module One – Getting Started 00:30:00
Module Two – Opening 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Document 01:00:00
Module Five – Basic Editing Tasks 01:00:00
Module Six – Basic Formatting Tasks 01:00:00
Module Seven – Formatting Paragraphs 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Styles 01:00:00
Module Ten – Formatting the Page 01:00:00
Module Eleven – Sharing Your Document 01:00:00
Module Twelve – Wrapping Up 00:30:00
Word for Newbies – Activities 00:00:00
Microsoft Excel
Module One – Getting Started 00:30:00
Module Two – Opening Excel 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Worksheet 01:00:00
Module Five – Viewing Excel Data 01:00:00
Module Six – Building Formulas 01:00:00
Module Seven – Using Excel Functions 01:00:00
Module Eight – Using Quick Analysis 01:00:00
Module Nine – Formatting Your Data 01:00:00
Module Ten – Using Styles, Themes, and Effects 01:00:00
Module Eleven – Printing and Sharing Your Workbook 01:00:00
Module Twelve – Wrapping Up 01:00:00
Excel for Newbies – Activities 00:00:00
Microsoft PowerPoint
Module One – Getting Started 00:30:00
Module Two – Opening PowerPoint 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Presentation 01:00:00
Module Five – Working with Text 01:00:00
Module Six – Formatting Text and Paragraphs 01:00:00
Module Seven – Adding Pictures 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Transitions and Animations 01:00:00
Module Ten – Setting Up Your Slide Show 01:00:00
Module Eleven – Showtime! 01:00:00
Module Twelve – Wrapping Up 00:30:00
PowerPoint Essential Activities 00:00:00
Microsoft Access
Module One – Getting Started 00:30:00
Module Two – Opening and Closing Access 01:00:00
Module Three – An Introduction to Databases 01:00:00
Module Four – Sharing Data Using Apps 01:00:00
Module Five – Working in Your App 01:00:00
Module Six – An Introduction to Desktop Databases 01:00:00
Module Seven – Performing Basic Table Tasks 01:00:00
Module Eight – Working with Fields 01:00:00
Module Nine – Working with Table Relationships 01:00:00
Module Ten – An Introduction to Queries, Forms, and Reports 01:00:00
Module Eleven – Protecting Your Data 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities – Microsoft Access for Beginners 00:00:00
Microsoft Outlook
Module One – Getting Started 00:30:00
Module Two – Opening and Closing Outlook 01:00:00
Module Three – Understanding the Interface 01:00:00
Module Four – Working with the Message List and the Reading Pane 01:00:00
Module Five – Using Message List Commands 01:00:00
Module Six – Creating a New Email 01:00:00
Module Seven – Managing Email 01:00:00
Module Eight – Searching for Items 01:00:00
Module Nine – An Introduction to the Calendar 01:00:00
Module Ten – An Introduction to Tasks 01:00:00
Module Eleven – An Introduction to Contact 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities – Microsoft Outlook for Beginners 00:00:00
Recommended Reading
Recommended Reading : Office Administration Complete Course 00:00:00
Order Your Certificate
Order your Certificate QLS 00:00:00

Course Reviews


5 ratings
  • 5 stars5
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0


    Fantastic course on office administration.

  2. Sonja Howell


    Highly Recommended!!! I like the course design and their srvice as well!

  3. Ronald Loman


    This one is great! Um satisfied!

  4. Noble Trujillo


    a proper course, anybody doing the course please try to maintain the advices.

  5. Todd Robertson


    Recomended!! XXX


92% OFF

moneyback 14-Day Money-Back Guarantee
  • Level
  • Certificate Yes
  • Units 128
  • Quizzes 2
  • Duration 3 days, 19 hours
  • cpd uk
  • Tutor support

    Tutor Support

  • fully online

    Fully Online

Frequently asked questions

Can’t find the anwser you’re looking for ? Reach out to customer support team.

Are there any prerequisites for taking the course?

There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.

Can I access the course at any time, or is there a set schedule?

You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.

How long will I have access to the course?

For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.

Is there a certificate of completion provided after completing the course?

Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.

Can I switch courses or get a refund if I'm not satisfied with the course?

We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.

How do I track my progress in the course?

Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.

What if I have technical issues or difficulties with the course?

If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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