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Course Overview
Learn the Latest Skills | Accredited by CPD & IAO | Recognised Certificate | MCQ Based Exam & Tutor Support | Interactive Video Training
The Office Administration Complete Course teaches core competencies in business writing, and professional communication and improves your customer service skills and computer literacy with programs like Microsoft Word, Excel, Outlook and PowerPoint.
Gain the confidence to excel in any professional office or commercial environment by gaining the necessary knowledge of administration, computer, and management techniques. This cutting-edge online course is taught by industry experts with continuing professional involvement, and it teaches you immediately applicable skills.
What Will You Learn?
- Learn the basic computer software you need to know to perform at your best on a daily basis
- Learn organisational, time management and meeting management skills
- Learn the basic principles of business writing
- Enrich your expertise in MS Word, PowerPoint, and Excel
- Learn to keep the books in order and proper telephone etiquette
What classes are included in this package?
- Earn a digital certificate upon successful completion accredited by UK and internationally recognised accredited qualification
- There are no set schedules, so you can work at your own pace.
- Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week.
- On weekdays, you’ll have access to a full-time tutor.
- Learn in a user-friendly, cutting-edge online learning environment.
- High-quality e-learning study materials
- Benefit from instant feedback through mock exams and multiple-choice assessments
Who Should Take This Course?
This course is ideal for those who want to work in administrative support roles in public or private sector organisations or those who wish to improve their managerial and supervisory skills.
Career Path
Training offered by the Office Administration Complete Course could potentially benefit a range of roles, but would particularly enhance careers in:
- Administrator Support Staff
- Personal Assistant
- Office Manager
- Receptionist
- Office Administrator
- Secretary
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessments
- Assignment
Certificate of Achievement
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Method of Assessment
On successful completion of the Office Administration Complete Course, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately.
Retake fee
If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again.
Course Curriculum
| Office Administration Complete Course - Updated Version | |||
| Module 01: Introduction to Office Administration | 00:17:00 | ||
| Module 02: Skills of an Effective Administrator | 00:17:00 | ||
| Module 03: Business Writing Skills | 00:39:00 | ||
| Module 04: Communication Skills | 00:27:00 | ||
| Module 05: Meeting Management | 01:30:00 | ||
| Module 06: Organisational Skills | 01:18:00 | ||
| Module 07: Telephone Etiquette | 00:39:00 | ||
| Module 08: Negotiation Techniques | 00:18:00 | ||
| Module 09: Conflict Management | 00:09:00 | ||
| Module 10: Stress Management | 00:18:00 | ||
| Module 11: Time Management | 00:39:00 | ||
| Mock Exam – Office Administration Complete Course | |||
| Mock Exam – Office Administration Complete Course | 00:20:00 | ||
| Final Exam – Office Administration Complete Course | |||
| Final Exam – Office Administration Complete Course | 00:20:00 | ||
| Office Administration Complete Course - Old Version | |||
| Admin Support | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Getting Organized (I) | 01:00:00 | ||
| Module Three – Getting Organized (II) | 01:00:00 | ||
| Module Four – Managing Time | 01:00:00 | ||
| Module Five – Getting It All Done On Time | 01:00:00 | ||
| Module Six – Special Tasks | 01:00:00 | ||
| Module Seven – Verbal Communication Skills | 01:00:00 | ||
| Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Nine – Empowering Yourself | 01:00:00 | ||
| Module Ten – The Team of Two | 01:00:00 | ||
| Module Eleven – Taking Care of Yourself | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Business Writing | |||
| Module One – Getting Started | 00:15:00 | ||
| Module Two – Working with Words | 00:30:00 | ||
| Module Three – Constructing Sentences | 00:25:00 | ||
| Module Four – Creating Paragraphs | 00:25:00 | ||
| Module Five – Writing Meeting Agendas | 00:40:00 | ||
| Module Six – Writing E-mails | 00:25:00 | ||
| Module Seven – Writing Business Letters | 00:25:00 | ||
| Module Eight – Writing Proposals | 00:40:00 | ||
| Module Nine – Writing Reports | 00:30:00 | ||
| Module Ten – Other Types of Documents | 00:45:00 | ||
| Module Eleven – Proofreading and Finishing | 00:30:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Bookkeeping & Payroll Management | |||
| Module One – Introduction | 00:30:00 | ||
| Module Two – Basic Terminology | 01:00:00 | ||
| Module Three – Basic Terminology (II) | 01:00:00 | ||
| Module Four – Accounting Methods | 01:00:00 | ||
| Module Five – Keeping Track of Your Business | 01:00:00 | ||
| Module Six – Understanding the Balance Sheet | 01:00:00 | ||
| Module Seven – Other Financial Statements | 01:00:00 | ||
| Module Eight – Payroll Accounting Terminology | 01:00:00 | ||
| Module Nine – End of Period Procedures | 01:00:00 | ||
| Module Ten – Financial Planning, Budgeting and Control | 01:00:00 | ||
| Module Eleven – Auditing | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Customer Service and Telephone Handling | |||
| Module One – Getting Started | 00:05:00 | ||
| Module Two – Aspects of Phone Etiquette | 00:10:00 | ||
| Module Three – Using Proper Phone Language | 00:10:00 | ||
| Module Four – Eliminate Phone Distractions | 00:05:00 | ||
| Module Five – Inbound Calls | 00:05:00 | ||
| Module Six – Outbound Calls | 00:05:00 | ||
| Module Seven – Handling Rude or Angry Callers | 00:10:00 | ||
| Module Eight – Handling Interoffice Calls | 00:05:00 | ||
| Module Nine – Handling Voicemail Messages | 00:05:00 | ||
| Module Ten – Methods of Training Employees | 00:05:00 | ||
| Module Eleven – Correcting Poor Telephone Etiquette | 00:05:00 | ||
| Module Twelve – Wrapping Up | 00:05:00 | ||
| Microsoft Word | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Word for Newbies – Activities | 00:00:00 | ||
| Microsoft Excel | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening Excel | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Excel for Newbies – Activities | 00:00:00 | ||
| Microsoft PowerPoint | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening PowerPoint | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Presentation | 01:00:00 | ||
| Module Five – Working with Text | 01:00:00 | ||
| Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
| Module Seven – Adding Pictures | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Transitions and Animations | 01:00:00 | ||
| Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
| Module Eleven – Showtime! | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| PowerPoint Essential Activities | 00:00:00 | ||
| Microsoft Access | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening and Closing Access | 01:00:00 | ||
| Module Three – An Introduction to Databases | 01:00:00 | ||
| Module Four – Sharing Data Using Apps | 01:00:00 | ||
| Module Five – Working in Your App | 01:00:00 | ||
| Module Six – An Introduction to Desktop Databases | 01:00:00 | ||
| Module Seven – Performing Basic Table Tasks | 01:00:00 | ||
| Module Eight – Working with Fields | 01:00:00 | ||
| Module Nine – Working with Table Relationships | 01:00:00 | ||
| Module Ten – An Introduction to Queries, Forms, and Reports | 01:00:00 | ||
| Module Eleven – Protecting Your Data | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities – Microsoft Access for Beginners | 00:00:00 | ||
| Microsoft Outlook | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening and Closing Outlook | 01:00:00 | ||
| Module Three – Understanding the Interface | 01:00:00 | ||
| Module Four – Working with the Message List and the Reading Pane | 01:00:00 | ||
| Module Five – Using Message List Commands | 01:00:00 | ||
| Module Six – Creating a New Email | 01:00:00 | ||
| Module Seven – Managing Email | 01:00:00 | ||
| Module Eight – Searching for Items | 01:00:00 | ||
| Module Nine – An Introduction to the Calendar | 01:00:00 | ||
| Module Ten – An Introduction to Tasks | 01:00:00 | ||
| Module Eleven – An Introduction to Contact | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities – Microsoft Outlook for Beginners | 00:00:00 | ||
| Recommended Reading | |||
| Recommended Reading : Office Administration Complete Course | 00:00:00 | ||
| Order Your Certificate | |||
| Order your Certificate QLS | 00:00:00 | ||
Course Reviews
322 STUDENTS ENROLLED
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CandiceAHenderson@fleckens.hu
Fantastic course on office administration.
Sonja Howell
Highly Recommended!!! I like the course design and their srvice as well!
Ronald Loman
This one is great! Um satisfied!
Noble Trujillo
a proper course, anybody doing the course please try to maintain the advices.
Todd Robertson
Recomended!! XXX