Become an accomplished business professional with this complete online office admin course. The Office Administration Complete Course teaches core competencies in business writing, professional communication and improves your customer service skills and computer literacy with programs like Microsoft Word, Excel, Outlook and PowerPoint.

The Office Administration Complete Course is taught by industry professionals through online study materials, video lessons, mock exams and multiple-choice automated assessments. It is an informative, accessible office admin course covering everything from time management and communication skills to preparing professional documents, giving presentations, bookkeeping and payroll procedures, and proofreading.

Why choose this course

  • Earn a free e-certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

Certification

Upon successful completion of the course you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Who is this course for?

This course is ideal for those who want to work in administrative support roles in public or private sector organizations, or those wish to improve their administrative and supervisory skills in general.

Course Curriculum

Admin Support
Module One – Getting Started 00:30:00
Module Two – Getting Organized (I) 01:00:00
Module Three – Getting Organized (II) 01:00:00
Module Four – Managing Time 01:00:00
Module Five – Getting It All Done On Time 01:00:00
Module Six – Special Tasks 01:00:00
Module Seven – Verbal Communication Skills 01:00:00
Module Eight – Non-Verbal Communication Skills 01:00:00
Module Nine – Empowering Yourself 01:00:00
Module Ten – The Team of Two 01:00:00
Module Eleven – Taking Care of Yourself 01:00:00
Module Twelve – Wrapping Up 00:30:00
Business Writing
Module One – Getting Started 00:15:00
Module Two – Working with Words 01:00:00
Module Three – Constructing Sentences 01:00:00
Module Four – Creating Paragraphs 01:00:00
Module Five – Writing Meeting Agendas 01:00:00
Module Six – Writing E-mails 01:00:00
Module Seven – Writing Business Letters 01:00:00
Module Eight – Writing Proposals 01:00:00
Module Nine – Writing Reports 01:00:00
Module Ten – Other Types of Documents 01:00:00
Module Eleven – Proofreading and Finishing 01:00:00
Module Twelve – Wrapping Up 00:30:00
Bookkeeping & Payroll Management
Module One – Introduction 00:30:00
Module Two – Basic Terminology 01:00:00
Module Three – Basic Terminology (II) 01:00:00
Module Four – Accounting Methods 01:00:00
Module Five – Keeping Track of Your Business 01:00:00
Module Six – Understanding the Balance Sheet 01:00:00
Module Seven – Other Financial Statements 01:00:00
Module Eight – Payroll Accounting Terminology 01:00:00
Module Nine – End of Period Procedures 01:00:00
Module Ten – Financial Planning, Budgeting and Control 01:00:00
Module Eleven – Auditing 01:00:00
Module Twelve – Wrapping Up 00:30:00
Customer Service and Telephone Handling
Module One – Getting Started 00:05:00
Module Two – Aspects of Phone Etiquette 00:10:00
Module Three – Using Proper Phone Language 00:10:00
Module Four – Eliminate Phone Distractions 00:05:00
Module Five – Inbound Calls 00:05:00
Module Six – Outbound Calls 00:05:00
Module Seven – Handling Rude or Angry Callers 00:10:00
Module Eight – Handling Interoffice Calls 00:05:00
Module Nine – Handling Voicemail Messages 00:05:00
Module Ten – Methods of Training Employees 00:05:00
Module Eleven – Correcting Poor Telephone Etiquette 00:05:00
Module Twelve – Wrapping Up 00:05:00
Microsoft Word
Module One – Getting Started 00:30:00
Module Two – Opening 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Document 01:00:00
Module Five – Basic Editing Tasks 01:00:00
Module Six – Basic Formatting Tasks 01:00:00
Module Seven – Formatting Paragraphs 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Styles 01:00:00
Module Ten – Formatting the Page 01:00:00
Module Eleven – Sharing Your Document 01:00:00
Module Twelve – Wrapping Up 00:30:00
Word for Newbies – Activities 00:00:00
Microsoft Excel
Module One – Getting Started 00:30:00
Module Two – Opening Excel 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Worksheet 01:00:00
Module Five – Viewing Excel Data 01:00:00
Module Six – Building Formulas 01:00:00
Module Seven – Using Excel Functions 01:00:00
Module Eight – Using Quick Analysis 01:00:00
Module Nine – Formatting Your Data 01:00:00
Module Ten – Using Styles, Themes, and Effects 01:00:00
Module Eleven – Printing and Sharing Your Workbook 01:00:00
Module Twelve – Wrapping Up 01:00:00
Excel for Newbies – Activities 00:00:00
Microsoft PowerPoint
Module One – Getting Started 00:30:00
Module Two – Opening PowerPoint 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Presentation 01:00:00
Module Five – Working with Text 01:00:00
Module Six – Formatting Text and Paragraphs 01:00:00
Module Seven – Adding Pictures 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Transitions and Animations 01:00:00
Module Ten – Setting Up Your Slide Show 01:00:00
Module Eleven – Showtime! 01:00:00
Module Twelve – Wrapping Up 00:30:00
PowerPoint Essential Activities 00:00:00
Microsoft Access
Module One – Getting Started 00:30:00
Module Two – Opening and Closing Access 01:00:00
Module Three – An Introduction to Databases 01:00:00
Module Four – Sharing Data Using Apps 01:00:00
Module Five – Working in Your App 01:00:00
Module Six – An Introduction to Desktop Databases 01:00:00
Module Seven – Performing Basic Table Tasks 01:00:00
Module Eight – Working with Fields 01:00:00
Module Nine – Working with Table Relationships 01:00:00
Module Ten – An Introduction to Queries, Forms, and Reports 01:00:00
Module Eleven – Protecting Your Data 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities – Microsoft Access for Beginners 00:00:00
Microsoft Outlook
Module One – Getting Started 00:30:00
Module Two – Opening and Closing Outlook 01:00:00
Module Three – Understanding the Interface 01:00:00
Module Four – Working with the Message List and the Reading Pane 01:00:00
Module Five – Using Message List Commands 01:00:00
Module Six – Creating a New Email 01:00:00
Module Seven – Managing Email 01:00:00
Module Eight – Searching for Items 01:00:00
Module Nine – An Introduction to the Calendar 01:00:00
Module Ten – An Introduction to Tasks 01:00:00
Module Eleven – An Introduction to Contact 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities – Microsoft Outlook for Beginners 00:00:00
Recommended Reading
Recommended Reading : Office Administration Complete Course 00:00:00
Mock Exam
Mock Exam – Office Administration Complete Course 00:30:00
Final Exam
Final Exam – Office Administration Complete Course 00:30:00

Course Reviews

5

5
5 ratings
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  1. CandiceAHenderson@fleckens.hu

    5

    Fantastic course on office administration.

  2. Sonja Howell

    5

    Highly Recommended!!! I like the course design and their srvice as well!

  3. Ronald Loman

    5

    This one is great! Um satisfied!

  4. Noble Trujillo

    5

    a proper course, anybody doing the course please try to maintain the advices.

  5. Todd Robertson

    5

    Recomended!! XXX

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