Course Curriculum
Office Administration Complete Course - Updated Version | |||
Module 01: Introduction to Office Administration | 00:17:00 | ||
Module 02: Skills of an Effective Administrator | 00:17:00 | ||
Module 03: Business Writing Skills | 00:39:00 | ||
Module 04: Communication Skills | 00:27:00 | ||
Module 05: Meeting Management | 01:30:00 | ||
Module 06: Organisational Skills | 01:18:00 | ||
Module 07: Telephone Etiquette | 00:39:00 | ||
Module 08: Negotiation Techniques | 00:18:00 | ||
Module 09: Conflict Management | 00:09:00 | ||
Module 10: Stress Management | 00:18:00 | ||
Module 11: Time Management | 00:39:00 | ||
Mock Exam – Office Administration Complete Course | |||
Mock Exam – Office Administration Complete Course | 00:20:00 | ||
Final Exam – Office Administration Complete Course | |||
Final Exam – Office Administration Complete Course | 00:20:00 | ||
Office Administration Complete Course - Old Version | |||
Admin Support | |||
Module One – Getting Started | 00:30:00 | ||
Module Two – Getting Organized (I) | 01:00:00 | ||
Module Three – Getting Organized (II) | 01:00:00 | ||
Module Four – Managing Time | 01:00:00 | ||
Module Five – Getting It All Done On Time | 01:00:00 | ||
Module Six – Special Tasks | 01:00:00 | ||
Module Seven – Verbal Communication Skills | 01:00:00 | ||
Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
Module Nine – Empowering Yourself | 01:00:00 | ||
Module Ten – The Team of Two | 01:00:00 | ||
Module Eleven – Taking Care of Yourself | 01:00:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
Business Writing | |||
Module One – Getting Started | 00:15:00 | ||
Module Two – Working with Words | 00:30:00 | ||
Module Three – Constructing Sentences | 00:25:00 | ||
Module Four – Creating Paragraphs | 00:25:00 | ||
Module Five – Writing Meeting Agendas | 00:40:00 | ||
Module Six – Writing E-mails | 00:25:00 | ||
Module Seven – Writing Business Letters | 00:25:00 | ||
Module Eight – Writing Proposals | 00:40:00 | ||
Module Nine – Writing Reports | 00:30:00 | ||
Module Ten – Other Types of Documents | 00:45:00 | ||
Module Eleven – Proofreading and Finishing | 00:30:00 | ||
Module Twelve – Wrapping Up | 00:15:00 | ||
Bookkeeping & Payroll Management | |||
Module One – Introduction | 00:30:00 | ||
Module Two – Basic Terminology | 01:00:00 | ||
Module Three – Basic Terminology (II) | 01:00:00 | ||
Module Four – Accounting Methods | 01:00:00 | ||
Module Five – Keeping Track of Your Business | 01:00:00 | ||
Module Six – Understanding the Balance Sheet | 01:00:00 | ||
Module Seven – Other Financial Statements | 01:00:00 | ||
Module Eight – Payroll Accounting Terminology | 01:00:00 | ||
Module Nine – End of Period Procedures | 01:00:00 | ||
Module Ten – Financial Planning, Budgeting and Control | 01:00:00 | ||
Module Eleven – Auditing | 01:00:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
Customer Service and Telephone Handling | |||
Module One – Getting Started | 00:05:00 | ||
Module Two – Aspects of Phone Etiquette | 00:10:00 | ||
Module Three – Using Proper Phone Language | 00:10:00 | ||
Module Four – Eliminate Phone Distractions | 00:05:00 | ||
Module Five – Inbound Calls | 00:05:00 | ||
Module Six – Outbound Calls | 00:05:00 | ||
Module Seven – Handling Rude or Angry Callers | 00:10:00 | ||
Module Eight – Handling Interoffice Calls | 00:05:00 | ||
Module Nine – Handling Voicemail Messages | 00:05:00 | ||
Module Ten – Methods of Training Employees | 00:05:00 | ||
Module Eleven – Correcting Poor Telephone Etiquette | 00:05:00 | ||
Module Twelve – Wrapping Up | 00:05:00 | ||
Microsoft Word | |||
Module One – Getting Started | 00:30:00 | ||
Module Two – Opening | 01:00:00 | ||
Module Three – Working with the Interface | 01:00:00 | ||
Module Four – Your First Document | 01:00:00 | ||
Module Five – Basic Editing Tasks | 01:00:00 | ||
Module Six – Basic Formatting Tasks | 01:00:00 | ||
Module Seven – Formatting Paragraphs | 01:00:00 | ||
Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
Module Nine – Working with Styles | 01:00:00 | ||
Module Ten – Formatting the Page | 01:00:00 | ||
Module Eleven – Sharing Your Document | 01:00:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
Word for Newbies – Activities | 00:00:00 | ||
Microsoft Excel | |||
Module One – Getting Started | 00:30:00 | ||
Module Two – Opening Excel | 01:00:00 | ||
Module Three – Working with the Interface | 01:00:00 | ||
Module Four – Your First Worksheet | 01:00:00 | ||
Module Five – Viewing Excel Data | 01:00:00 | ||
Module Six – Building Formulas | 01:00:00 | ||
Module Seven – Using Excel Functions | 01:00:00 | ||
Module Eight – Using Quick Analysis | 01:00:00 | ||
Module Nine – Formatting Your Data | 01:00:00 | ||
Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
Module Twelve – Wrapping Up | 01:00:00 | ||
Excel for Newbies – Activities | 00:00:00 | ||
Microsoft PowerPoint | |||
Module One – Getting Started | 00:30:00 | ||
Module Two – Opening PowerPoint | 01:00:00 | ||
Module Three – Working with the Interface | 01:00:00 | ||
Module Four – Your First Presentation | 01:00:00 | ||
Module Five – Working with Text | 01:00:00 | ||
Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
Module Seven – Adding Pictures | 01:00:00 | ||
Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
Module Nine – Working with Transitions and Animations | 01:00:00 | ||
Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
Module Eleven – Showtime! | 01:00:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
PowerPoint Essential Activities | 00:00:00 | ||
Microsoft Access | |||
Module One – Getting Started | 00:30:00 | ||
Module Two – Opening and Closing Access | 01:00:00 | ||
Module Three – An Introduction to Databases | 01:00:00 | ||
Module Four – Sharing Data Using Apps | 01:00:00 | ||
Module Five – Working in Your App | 01:00:00 | ||
Module Six – An Introduction to Desktop Databases | 01:00:00 | ||
Module Seven – Performing Basic Table Tasks | 01:00:00 | ||
Module Eight – Working with Fields | 01:00:00 | ||
Module Nine – Working with Table Relationships | 01:00:00 | ||
Module Ten – An Introduction to Queries, Forms, and Reports | 01:00:00 | ||
Module Eleven – Protecting Your Data | 01:00:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
Activities – Microsoft Access for Beginners | 00:00:00 | ||
Microsoft Outlook | |||
Module One – Getting Started | 00:30:00 | ||
Module Two – Opening and Closing Outlook | 01:00:00 | ||
Module Three – Understanding the Interface | 01:00:00 | ||
Module Four – Working with the Message List and the Reading Pane | 01:00:00 | ||
Module Five – Using Message List Commands | 01:00:00 | ||
Module Six – Creating a New Email | 01:00:00 | ||
Module Seven – Managing Email | 01:00:00 | ||
Module Eight – Searching for Items | 01:00:00 | ||
Module Nine – An Introduction to the Calendar | 01:00:00 | ||
Module Ten – An Introduction to Tasks | 01:00:00 | ||
Module Eleven – An Introduction to Contact | 01:00:00 | ||
Module Twelve – Wrapping Up | 00:30:00 | ||
Activities – Microsoft Outlook for Beginners | 00:00:00 | ||
Recommended Reading | |||
Recommended Reading : Office Administration Complete Course | 00:00:00 | ||
Order Your Certificate | |||
Order your Certificate QLS | 00:00:00 |
Course Reviews
322 STUDENTS ENROLLED
CandiceAHenderson@fleckens.hu
Fantastic course on office administration.
Sonja Howell
Highly Recommended!!! I like the course design and their srvice as well!
Ronald Loman
This one is great! Um satisfied!
Noble Trujillo
a proper course, anybody doing the course please try to maintain the advices.
Todd Robertson
Recomended!! XXX