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Receptionist Skills
CPDUK Accredited | 50% OFF Certificate & Transcript
80 Students enrolled on this course 4.8 (7 Reviews)
Last updated November 6, 2023
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As part of the administrative team, Receptionists are the backbone and “face” of a company, responsible for greeting clients and customers, organising meetings, and upholding a company’s image. Their duties range from filing and record-keeping to constructing business emails and taking calls. If you’re considering a career as a Receptionist or similar role, then this course offers the ideal introductory training.
The Receptionist skills diploma is a personal development course for entry-level learners who wish to learn more about the role, along with administrative best practices. It covers fundamental office procedures, skills and techniques that every aspiring receptionist should know. You’ll learn how to improve your business communication and telephone etiquette, the essentials of meeting management, how to master business writing, and much more.
Get equipped with valuable transferable and administrative skills and earn an endorsed certificate to increase your opportunity to work for leading companies and organisations.
Learning Outcomes:
- Develop an in-depth understanding of the role and day-to-day responsibilities of a receptionist
- Improve your telephone and business communication etiquette
- Learn the principles of record-keeping and the different types of filing systems
- Sharpen your time management, organisation, planning and communication skills
- Know how to manage petty cash and create invoices
- Build your professional image and learn how to work effectively in a team of two
- Understand the principles of meeting management and minute taking
- Learn essential business writing skills and how to maintain a professional tone of voice
Certificate of Achievement
Endorsed Certificate of Achievement from the Quality Licence Scheme
Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage.
CPD Certificate from Janets
Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.
Endorsement
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Method of Assessment
In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.
Who is this course for?
This receptionist skills training course applies to aspiring secretarial experts and anyone looking to kickstart a career in office administration. It is an introductory course for entry-level learners, with no specific entry requirements. This course is also open to both part-time and full-time students.
Career Path
This Receptionist diploma will equip learners with the skills required for a range of office administrative professions, including the following:
- Receptionist
- Personal Assistant
- Secretary
- Office Assistant
- Administrative Assistant
Course Curriculum
| Module 1: Introduction to Reception and Receptionist | |||
| Introduction to Reception and Receptionist | 00:27:00 | ||
| Module 2: Business Telephone Skills | |||
| Business Telephone Skills | 00:21:00 | ||
| Module 3: Representing Your Boss and Company | |||
| Representing Your Boss and Company | 00:36:00 | ||
| Module 4: Mail Services and Shipping | |||
| Mail Services and Shipping | 00:27:00 | ||
| Module 5: Travel Arrangements | |||
| Travel Arrangements | 00:26:00 | ||
| Module 6: Organising Meeting and Conferences | |||
| Organising Meeting and Conferences | 00:28:00 | ||
| Module 7: Time Management | |||
| Time Management | 00:37:00 | ||
| Module 8: Record Keeping and Filing Systems | |||
| Record Keeping and Filing Systems | 00:30:00 | ||
| Module 9: Business Writing Skills | |||
| Business Writing Skills | 00:42:00 | ||
| Module 10: Organisational Skills | |||
| Organisational Skills | 00:27:00 | ||
| Module 11: Communication Skills | |||
| Communication Skills | 00:27:00 | ||
| Module 12: Customer Service | |||
| Customer Service | 00:18:00 | ||
| Module 13: Effective Planning and Scheduling | |||
| Effective Planning and Scheduling | 00:49:00 | ||
| Module 14: Invoicing/Petty Cash | |||
| InvoicingPetty Cash | 00:29:00 | ||
| Assignment | |||
| Assignment – Receptionist Skills | Unlimited | ||
| Order your Certificate | |||
| Order your Certificate QLS | 00:00:00 | ||
Course Reviews
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Frequently asked questions
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There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.