Advanced Diploma in Customer Service - Updated Version | |||
Customer Service Executive | |||
Who We Are and What We Do | 00:17:00 | ||
Establishing Your Attitude | 00:16:00 | ||
Identifying and Addressing Customer Needs | 00:17:00 | ||
Generating Return Business | 00:17:00 | ||
In-Person Customer Service | 00:10:00 | ||
Giving Customer Service over the Phone | 00:11:00 | ||
Providing Electronic Customer Service | 00:14:00 | ||
Recovering Difficult Customers | 00:17:00 | ||
Understanding When to Escalate | 00:14:00 | ||
CRM | |||
Introduction to Customer Relationship Management (CRM) | 00:22:00 | ||
CRM Fundamentals | 00:24:00 | ||
CRM Strategies | 00:33:00 | ||
Data Analysis in CRM | 00:28:00 | ||
CRM Databases | 00:21:00 | ||
Deepening Customer Relationship | 00:23:00 | ||
Handling Customer Complaints | 00:22:00 | ||
Future of CRM | 00:25:00 | ||
Advanced Diploma in Customer Service - Old Version | |||
Customer Service | |||
Module One – Getting Started | 00:30:00 | ||
Module Two – Who We Are and What We Do | 01:00:00 | ||
Module Three – Establishing Your Attitude | 01:00:00 | ||
Module Four – Identifying and Addressing Customer Needs | 01:00:00 | ||
Module Five – Generating Return Business | 01:00:00 | ||
Module Six – In-Person Customer Service | 01:00:00 | ||
Module Seven – Giving Customer Service over the Phone | 01:00:00 | ||
Module Eight – Providing Electronic Customer Service | 01:00:00 | ||
Module Nine – Recovering Difficult Customers | 01:00:00 | ||
Module Ten – Understanding When to Escalate | 01:00:00 | ||
Module Eleven – Ten Things You Can Do to WOW Customers Every Time | 01:00:00 | ||
Module Twelve – Wrapping Up | 01:00:00 | ||
Customer Relationship Management | |||
Customer Relationship Management | 00:10:00 | ||
What CRM Is and Who It Serves | 00:15:00 | ||
Checklist for Success | 00:15:00 | ||
Requirement Driven Product Selection | 00:15:00 | ||
Considerations in Tool Selection | 00:15:00 | ||
Strategies for Customer Retention | 00:15:00 | ||
Building the Future | 00:15:00 | ||
Homegrown vs. Application Service Provider | 00:15:00 | ||
Evaluating and Reviewing Your Program | 00:15:00 | ||
The Development Team | 00:15:00 | ||
Activities | |||
Activities | 00:00:00 | ||
Recommended Reading | |||
Recommended Reading: Advanced Diploma in Customer Service | 00:00:00 | ||
Mock Exam | |||
Mock Exam- Advanced Diploma in Customer Service | 00:20:00 | ||
Final Exam | |||
Final Exam- Advanced Diploma in Customer Service | 00:20:00 | ||
Assignment | |||
Assignment – Advanced Diploma In Customer Service | 3 weeks, 3 days | ||
Order Your Certificate | |||
Order your Certificate QLS | 00:00:00 |
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There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Satisfying Course
I enjoyed taking this course. Having worked a few years in customer service, it is nice to have it on paper showing “I know what I’m doing” 🙂 Very easy to follow the lessons and to fit in with my daily schedule.