This Advanced Diploma in Customer Service course will teach you everything needs to succeed in this profession. Improving your customer service skills can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learn to deal with the challenging customers and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers.

Why choose this course

  • Earn a free e-certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

Certification

Upon successful completion of the course you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Course Curriculum

Customer Service
Module One – Getting Started 00:30:00
Module Two – Who We Are and What We Do 01:00:00
Module Three – Establishing Your Attitude 01:00:00
Module Four – Identifying and Addressing Customer Needs 01:00:00
Module Five – Generating Return Business 01:00:00
Module Six – In-Person Customer Service 01:00:00
Module Seven – Giving Customer Service over the Phone 01:00:00
Module Eight – Providing Electronic Customer Service 01:00:00
Module Nine – Recovering Difficult Customers 01:00:00
Module Ten – Understanding When to Escalate 01:00:00
Module Eleven – Ten Things You Can Do to WOW Customers Every Time 01:00:00
Module Twelve – Wrapping Up 01:00:00
Customer Relationship Management
Customer Relationship Management 00:10:00
What CRM Is and Who It Serves 00:15:00
Checklist for Success 00:15:00
Requirement Driven Product Selection 00:15:00
Considerations in Tool Selection 00:15:00
Strategies for Customer Retention 00:15:00
Building the Future 00:15:00
Homegrown vs. Application Service Provider 00:15:00
Evaluating and Reviewing Your Program 00:15:00
The Development Team 00:15:00
Activities
Activities 00:00:00
Recommended Reading
Recommended Reading: Advanced Diploma in Customer Service 00:00:00
Mock Exam
Mock Exam- Advanced Diploma in Customer Service 00:20:00
Final Exam
Final Exam- Advanced Diploma in Customer Service 00:20:00

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