Our best-selling Office Admin, Secretarial and PA Diploma is the best of its kind, and perfect for anyone seeking a career in these exciting industries.

Equip yourself with the necessary knowledge of administration, computer and management procedures and gain the confidence to succeed in any professional office or business environment. This innovative online course is taught by expert instructors with ongoing professional engagement, teaching you immediately applicable practical skills.

The Office Admin, Secretarial and PA Diploma is an informative, accessible and user-friendly qualification covering key skills applicable across a range of business areas and industries. Through online study materials, video lessons and practical assessments you will learn essential professional communication and time and business management skills, how to successfully implement effective office procedures and write like a professional and finally the responsibilities of working as a personal assistant.

Why choose this course

  • Earn a free e-certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

Certification

Upon successful completion of the course you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Who is this course for?

This course is ideal for those wanting to improve their base skills in office administrative tasks, and for people who want to start working as a receptionist, office administrator, office manager, administration assistant or secretary.

Career path

Training offered by the Office Admin, Secretarial and PA Diploma could potentially benefit a range of roles, but would particularly enhance careers in

  • Office Administration
  • PA
  • Receptionist
  • Secretary
  • Business Management
  • Marketing
  • Sales
  • Customer Service
  • Other professional administration roles

Course Curriculum

Admin Support
Module One – Getting Started 00:30:00
Module Two – Getting Organized (I) 01:00:00
Module Three – Getting Organized (II) 01:00:00
Module Four – Managing Time 01:00:00
Module Five – Getting It All Done On Time 01:00:00
Module Six – Special Tasks 01:00:00
Module Seven – Verbal Communication Skills 01:00:00
Module Eight – Non-Verbal Communication Skills 01:00:00
Module Nine – Empowering Yourself 01:00:00
Module Ten – The Team of Two 01:00:00
Module Eleven – Taking Care of Yourself 01:00:00
Module Twelve – Wrapping Up 00:30:00
Administrative Management
Module One – Getting Started 00:30:00
Module Two – Why Your Office Needs Administrative Procedures 01:00:00
Module Three – Gathering the Right Tools 01:00:00
Module Four – Identifying Procedures to Include 01:00:00
Module Five – Top Five Procedures to Record 01:00:00
Module Six – What to Include in Your Binder (I) 01:00:00
Module Seven – What to Include in Your Binder (II) 01:00:00
Module Eight – Organizing Your Binder 01:00:00
Module Nine – What Not to Include in the Procedure Guide 01:00:00
Module Ten – Share Office Procedure Guide 01:00:00
Module Eleven – Successfully Executing the Guide 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills
Module One – Getting Started 00:30:00
Module Two – Remove the Clutter 01:00:00
Module Three – Prioritize 01:00:00
Module Four – Scheduling Your Time 01:00:00
Module Five – To Do Lists 01:00:00
Module Six – Paper and Paperless Storage 01:00:00
Module Seven – Organization in Your Work Area 01:00:00
Module Eight – Tools to Fight Procrastination 01:00:00
Module Nine – Organizing Your Inbox 01:00:00
Module Ten – Avoid the Causes of Disorganization 01:00:00
Module Eleven – Discipline is the Key to Stay Organized 01:00:00
Module Twelve – Wrapping Up 00:30:00
Personal Assistant
Module One – Getting Started 00:30:00
Module Two – Working with Your Manager 01:00:00
Module Three – Administrative Soft Skills 01:00:00
Module Four – Effective Time Management 01:00:00
Module Five – Meeting Management 01:00:00
Module Six – Tools of the Trade (I) 01:00:00
Module Seven – Tools of the Trade (II) 01:00:00
Module Eight – Being an Effective Gatekeeper 01:00:00
Module Nine – Organizational Skills 01:00:00
Module Ten – Confidentiality Guidelines 01:00:00
Module Eleven – Special Tasks 01:00:00
Module Twelve – Wrapping Up 00:30:00
Business Writing
Module One – Getting Started 00:15:00
Module Two – Working with Words 01:00:00
Module Three – Constructing Sentences 01:00:00
Module Four – Creating Paragraphs 01:00:00
Module Five – Writing Meeting Agendas 01:00:00
Module Six – Writing E-mails 01:00:00
Module Seven – Writing Business Letters 01:00:00
Module Eight – Writing Proposals 01:00:00
Module Nine – Writing Reports 01:00:00
Module Ten – Other Types of Documents 01:00:00
Module Eleven – Proofreading and Finishing 01:00:00
Module Twelve – Wrapping Up 00:30:00
Self Esteem & Confidence Building
Module One – Getting Started 01:00:00
Module Two – What Does Self-Confidence Mean To You 01:00:00
Module Three – Obstacles to Our Goals 01:00:00
Module Four – Communication Skills 01:00:00
Module Five – The Importance of Goal Setting 01:00:00
Module Six – Feeling the Part 01:00:00
Module Seven – Looking the Part 01:00:00
Module Eight – Sounding the Part 01:00:00
Module Nine – Powerful Presentations 00:30:00
Module Ten – Coping Techniques 01:00:00
Module Eleven – Dealing with Difficult Behavior 00:30:00
Module Twelve – Wrapping Up 00:15:00
Microsoft Word
Navigate in Microsoft Word 00:12:00
Create and Save Word Documents 00:24:00
Manage Your Workspace 00:06:00
Edit Documents 00:16:00
Preview and Print Documents 00:04:00
Customize the Word Environment 00:08:00
Apply Character Formatting 00:17:00
Control Paragraph Layout 00:19:00
Align Text Using Tabs 00:07:00
Display Text in Bulleted or Numbered Lists 00:03:00
Apply Borders and Shading 00:04:00
Make Repetitive Edits 00:06:00
Apply Repetitive Formatting 00:10:00
Use Styles to Streamline Repetitive Formatting Tasks 00:14:00
Sort a List 00:05:00
Format a List 00:06:00
Insert a Table 00:07:00
Modify a Table 00:06:00
Format a Table 00:03:00
Convert Text to a Table 00:04:00
Insert Symbols and Special Characters 00:04:00
Add Images to a Document 00:11:00
Apply a Page Border and Color 00:03:00
Add Headers and Footers 00:06:00
Control Page Layout 00:05:00
Add a Watermark 00:04:00
Check Spelling Grammar and Readability 00:07:00
Use Research Tools 00:06:00
Check Accessibility 00:03:00
Save a Document to Other Formats 00:04:00
Workbooks – Microsoft Word 2016 (Beginner) 00:00:00
Microsoft PowerPoint
Navigate the PowerPoint Environment 00:28:00
View and Navigate a Presentation 00:15:00
Create and Save a PowerPoint Presentation 00:13:00
Use PowerPoint Help 00:10:00
Select a Presentation Type 00:08:00
Edit Text 00:13:00
Build a Presentation 00:27:00
Format Characters 00:11:00
Format Paragraphs 00:16:00
Format Text Boxes 00:09:00
Insert Images 00:10:00
Insert Shapes 00:15:00
Edit Objects 00:16:00
Format Objects 00:06:00
Group Objects 00:04:00
Arrange Objects 00:07:00
Animate Objects 00:07:00
Create a Table 00:09:00
Format a Table 00:03:00
Insert a Table from Other Microsoft Office Applications 00:06:00
Create a Chart 00:10:00
Format a Chart 00:10:00
Insert a Chart from Microsoft Excel 00:05:00
Review Your Presentation 00:11:00
Apply Transitions 00:05:00
Print Your Presentation 00:05:00
Deliver Your Presentation 00:08:00
Microsoft Excel
Navigate the Excel User Interface 00:28:00
Use Excel Commands 00:10:00
Create and Save a Basic Workbook 00:19:00
Enter Cell Data 00:12:00
Use Excel Help 00:05:00
Create Worksheet Formulas 00:15:00
Insert Functions 00:17:00
Reuse Formulas and Functions 00:17:00
Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00
Search for and Replace Data 00:09:00
Use Proofing and Research Tools 00:07:00
Apply Text Formats 00:17:00
Apply Number Format 00:08:00
Align Cell Contents 00:09:00
Apply Styles and Themes 00:12:00
Apply Basic Conditional Formatting 00:11:00
Create and Use Templates 00:07:00
Preview and Print a Workbook 00:10:00
Set Up the Page Layout 00:08:00
Configure Headers and Footers 00:07:00
Manage Worksheets 00:05:00
Manage Workbook and Worksheet Views 00:07:00
Manage Workbook Properties 00:05:00
Recommended Reading
Recommended Reading : Office Admin, Secretarial and PA Diploma 00:00:00
Mock Exam
Mock Exam – Office Admin, Secretarial and PA Diploma 00:20:00
Final Exam
Final Exam – Office Admin, Secretarial and PA Diploma 00:20:00
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