Frequently Asked Questions (FAQs)
About Janets
What is Janets?
Janets is a trusted e-learning platform offering a wide variety of professional and personal development courses. Our mission is to make education accessible, affordable, and convenient for everyone, no matter where they are.
Who can benefit from Janets' courses?
Our courses are designed for professionals, students, and anyone eager to enhance their skills or learn something new. Whether you're starting a career or seeking personal development, we have a course for you.
How are your courses delivered?
All courses are hosted online, allowing learners to access materials anytime, anywhere. Content includes video lessons, PDFs, quizzes, and more to create a comprehensive learning experience.
Why should I choose Janets?
With industry-recognised accreditation, flexible learning options, and affordable pricing, Janets ensures a high-quality and enjoyable educational journey. Plus, our support team is available 24/7 to assist you.
Getting Started
How do I create an account?
Setting up an account is simple! Visit our website, click on the "Log in" button and choose “Sign Up”. Then, provide the required details. Once completed, you'll be ready to explore our courses.
How can I enrol in a course?
To enrol, log into your account, select the desired course, and proceed to checkout. You'll receive access as soon as the payment is processed.
What payment options do you accept?
We accept major credit/debit cards, PayPal, and bank transfers. If you don't have a card, contact us for alternative payment methods.
Can I buy courses for someone else?
Absolutely! You can purchase a course as a gift by entering the recipient’s details at checkout.
Learning Experience
Are your courses accredited?
Many of our courses are accredited by CPD and endorsed by the Quality Licence Scheme, ensuring they meet professional and industry standards.
How long will I have access to my course?
You'll have access to your course materials for 1 year. The specific course duration varies from course to course. You can find the course duration on the course page. However, you can extend the duration of the course for lifetime with an additional fee.
Can I access the courses on my phone or tablet?
Yes, our platform is compatible with mobile phones, tablets, and desktop devices, ensuring flexibility in your learning experience.
Can I download course materials for offline use?
While video content is streamed online, many supporting materials, such as PDFs, can be downloaded for offline learning.
Is there an age requirement for joining courses?
No specific age limit applies to most courses. However, we recommend learners under 18 seek guidance from a parent or guardian before enrolling.
Do I need previous experience or qualifications to enrol?
Most of our courses require no prior experience or qualifications. Each course description highlights any prerequisites, if applicable.
Can I study from outside the UK?
Yes! Our courses are accessible globally, and learners from any location can join.
Certification and Accreditation
Will I receive a certificate upon completion?
Yes, after successfully completing your course, you will receive a digital certificate. A hard copy can also be requested for an additional fee.
How much does a printed certificate or Student ID cost?
A printed certificate costs £15.99, a PDF certificate is £9.99, and a Student ID is £5.99. Both can be ordered through your account.
How can an employer verify my certificate?
Employers can validate your certification by entering your unique code on our website. This ensures authenticity and recognition.
How long does it take to receive a certificate?
Digital certificates are available immediately after course completion. Hard copies are dispatched within 10 working days.
Exams and Retakes
Will I receive a certificate after completing my course?
You'll receive a digital certificate upon successfully completing a course. Hard copies are available for an additional fee.
What happens if I fail an exam?
Don’t worry if you fail an exam. You can easily take your exam with an additional fee of £3.99.
Support and Assistance
I haven’t received my login details or certificate. What should I do?
If you haven’t received login details or certificates, check your spam/junk folder first. If it’s still missing, contact our support team for a quick resolution.
How do I redeem a discount code?
Enter your voucher code in the designated field on the cart or checkout page. The discount will be applied automatically.
How do I redeem a voucher code?
You can redeem the voucher code from the below link: https://www.janets.org.uk/redeem/
Can I get a refund if I’m not satisfied with the course?
Yes, we offer a 14-day money-back guarantee as long as you haven’t accessed more than 25% of the course.
What should I do if I encounter technical issues?
Our support team is available 24/7 to assist you. For technical problems, reach out via live chat or email.
How can I contact Janets?
You can reach us via email at info@janets.org.uk, through live chat on our website, or by filling out the contact form on the support page.
Additional Queries
Are there any deadlines for completing the courses?
No, all our courses are self-paced, allowing you to learn at a speed that suits your schedule.
When do courses start?
Courses start as soon as you enrol. There are no set schedules, giving you complete control over your learning timeline.
Can I retake quizzes or tests?
Yes, you can retake quizzes and tests multiple times to improve your scores and understanding.
Where can I use the certificate I receive?
Certificates can be used to boost your CV, demonstrate your skills to employers, or apply for jobs and further education programs.