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Customer Relationship Management Bundle
CPDUK Accredited | 50% OFF Certificate & Transcript
10 Students enrolled on this course 4.6 (5 Reviews)
Last updated February 28, 2024
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The Customer Relationship Management bundle provides individuals with a versatile skill set essential for success in customer-centric roles within various industries. They will gain knowledge in managing customer relationships, resolving customer queries and concerns, and fostering positive interactions with clients and colleagues. Proficiency in communication, sales techniques, self-esteem building, people management, cross-cultural awareness, and assertiveness equips individuals with the ability to effectively engage with customers, drive sales, build strong professional relationships, and navigate diverse workplace environments.
Furthermore, mastery of these skills fosters opportunities for career growth and advancement in customer service, sales, account management, and other customer-facing roles across different sectors.
Learning outcomes
- Implement effective customer relationship management strategies to enhance customer satisfaction and loyalty.
- Demonstrate exceptional customer service skills, providing timely and personalised assistance to address customer needs.
- Master communication skills to effectively convey messages, build rapport, and establish positive relationships with customers.
- Apply telephone etiquette practices to handle customer calls professionally, ensuring clear communication and resolving issues promptly.
- Develop the ability to engage and communicate confidently with strangers, fostering trust and rapport in various interactions.
- Utilise sales techniques to identify customer needs, present solutions persuasively, and close deals successfully.
- Build self-esteem and confidence to approach customer interactions with assurance, professionalism, and a positive attitude.
- Acquire people management skills to lead and motivate teams effectively, fostering a collaborative and supportive work environment.
- Cultivate cross-cultural awareness to understand and respect diverse cultural perspectives, enhancing communication with global customers.
- Develop assertiveness skills to express opinions, set boundaries, and handle challenging situations diplomatically and confidently.
Why choose this course
- Affordable, Accessible, informative and well-structured study materials
- Earn a globally recognised accredited qualification
- Study in your own time, at your own pace, through any device
- Benefit from feedback through mock exams and multiple-choice assessments
- Excellent career advancement/career switch opportunities
- Get 24/7 help or advice from our email and live chat teams
Who is this course for
- Individuals seeking to excel in customer-facing roles within various industries, including retail, hospitality, and service-oriented sectors.
- Professionals aiming to enhance their customer service, communication, and sales skills to advance their careers and improve job performance.
- Entrepreneurs and business owners looking to build strong customer relationships and drive business growth.
- Anyone interested in developing essential interpersonal skills to navigate diverse customer interactions and improve overall communication.
- Individuals seeking personal and professional development opportunities to enhance their confidence, assertiveness, and people management abilities.
Entry requirements
This course is available to learners of all academic backgrounds, but you must be 16 or above to undertake the qualification.
Apart from that, all you need is an internet connection, a good understanding of English and a passion for learning.
Certification
CPD Certificate of Achievement from Janets
Upon successful completion of the course, you will be able to obtain your course completion e-certificate through e-mail.
A hard copy certificate by post is also available at an additional cost of £15.99, and a PDF certificate is £9.99.
Career path
- Customer Service Representative
- Sales Executive
- Customer Relationship Manager
- Team Leader/Supervisor
- Account Manager
- Business Development Manager
- Communications Officer
- Retail Manager
Bundle Courses List
- Course 01: Customer Relationship Management (CRM)
- Course 02: Customer Service
- Course 03: Communication Skills Masterclass
- Course 04: Telephone Etiquette
- Course 05: Master Talking with Strangers
- Course 06: Sales & Sales Techniques
- Course 07: Self Esteem and Confidence Building
- Course 08: People Management
- Course 09: Cross – Cultural Awareness
- Course 10: Assertiveness Skills
Course Curriculum
| Course 01: Customer Relationship Management (CRM) | |||
| Course 02: Customer Service | |||
| Course 03: Communication Skills Masterclass | |||
| Course 04: Telephone Etiquette | |||
| Course 05: Master Talking with Strangers | |||
| Course 06: Sales & Sales Techniques | |||
| Course 07: Self Esteem and Confidence Building | |||
| Course 08: People Management | |||
| Course 09: Cross - Cultural Awareness | |||
| Course 10: Assertiveness Skills |
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.