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Telemarketing Training
CPDUK Accredited | 50% OFF Certificate & Transcript
3 Students enrolled on this course 4.9 (9 Reviews)
Last updated March 20, 2023
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This online course is a unique introduction to how telemarketing works as a powerful tool that can dramatically increase your sales success and generate revenue. You will have a better understanding of how to sharpen your communication skills, your ability to convince, and techniques to personalize each sale call professionally.
This course provides easy to follow instructions for developing your script and pre-call planning to execute your goals. It also provides a clear understanding of how telemarketing can combine expertly to your sales tactics and how to get valuable information from your telesales prospects.
You will explore authentic examples to show the methods for improving your phone etiquette and winning phone tag game.
In just 2 Hours, 25 Minutes, you will:
- Know what leads to in-depth discussions and eventual sales
- Determine what to say and what to ask to create interest in clients/customers
- Avoid half listening and discover exceptional facts about telephone sales
- Enhance your active listening skills
- Learn to provide your full, undivided attention to your telesales prospect
- Reach a potential telesales prospect and boost sales with call-back strategy
Why choose this course
- Earn an e-certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Certification
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
This qualification is ideal for:
- Customer Service Assistants
- Customer Service Representatives
- Call Center Agents
- Small Business Owners
- Sales Assistants
Course Curriculum
| Telemarketing Training | |||
| Course Overview | 00:05:00 | ||
| Verbal Communication | 00:10:00 | ||
| To Serve and Delight | 00:05:00 | ||
| Exceptional Things about Telephone Sales | 00:05:00 | ||
| It’s More Than Just a Phase | 00:15:00 | ||
| Communication Essentials | 00:25:00 | ||
| Developing Your Script | 00:15:00 | ||
| Pre-Call Planning | 00:05:00 | ||
| Phone Tag and Call Backs | 00:05:00 | ||
| Following Up | 00:05:00 | ||
| Closing the Sale | 00:10:00 | ||
| Mock Exam | |||
| Mock Exam – Telemarketing Training | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Telemarketing Training | 00:20:00 | ||
| Order your Certificates & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.