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Business Process and Operation Management
56 Students (9 Reviews)
Study Business Process and Operations Management with workflow improvement, operational planning, process optimisation, quality control, and business strategies.
GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE
Overview
Business Process and Operations Management is a comprehensive programme designed to provide learners with the knowledge and practical understanding required to improve organisational processes, manage daily operations, and support business performance. This course introduces the essential principles of process management, operational planning, workflow improvement, resource coordination, quality management, productivity enhancement, and strategic operations. Participants will gain valuable insight into how businesses structure activities, optimise resources, and create efficient systems that support long-term organisational goals.
Successful operations require careful planning, continuous improvement, and effective coordination between people, technology, and resources. Throughout the programme, participants will explore topics such as business process mapping, workflow analysis, operational strategy, supply chain coordination, performance measurement, quality control, risk management, process optimisation, project coordination, customer service improvement, automation, decision-making, and change implementation. These subjects provide a broad understanding of how organisations improve efficiency, reduce operational challenges, and deliver consistent value to customers and stakeholders.
Knowledge of business process and operations management can create opportunities within corporate organisations, manufacturing companies, service industries, logistics firms, retail businesses, consultancy agencies, healthcare organisations, and entrepreneurial ventures. The skills gained through this training may support progression towards careers in operations management, business administration, process improvement, project coordination, and organisational development while strengthening confidence in managing workflows and improving business performance.
Learning Outcomes
- Understand business process management fundamentals clearly
- Analyse workflows to identify improvement opportunities
- Develop operational strategies for business success
- Apply quality management principles within organisations
- Improve productivity through resource optimisation methods
- Manage operational risks using structured approaches
- Evaluate performance using business measurement techniques
Why choose this course
- Affordable, Accessible, informative and well-structured study materials
- Earn a globally recognised accredited qualification
- Study in your own time, at your own pace, through any device
- Benefit from feedback through mock exams and multiple-choice assessments
- Excellent career advancement/career switch opportunities
- Get 24/7 help or advice from our email and live chat teams
Certification
Certificate of Achievement
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.
Entry Requirements
No previous business management experience is required for this course. Basic communication skills, organisational ability, and an interest in improving business operations are recommended. Learners will establish a strong foundation in business process and operations management through structured and engaging learning materials.
Who is this course for?
This course is ideal for:
- Aspiring operations managers building management expertise
- Business professionals improving process knowledge
- Entrepreneurs organising efficient business systems
- Project coordinators managing operational activities
- Team leaders enhancing workflow performance
Career Paths
This course can support progression into roles and opportunities such as:
- Operations Manager
- Business Process Analyst
- Operations Coordinator
- Business Administrator
- Process Improvement Specialist
- Project Coordinator
Course Curriculum
| Module 01 | |||
| Designing Your Organizational Structure | 00:30:00 | ||
| Introduction to Operations Management | 00:15:00 | ||
| Understanding Financial Terms | 00:30:00 | ||
| Getting the Right People in Place | 00:15:00 | ||
| Getting Your Product Together | 00:15:00 | ||
| Building a Corporate Brand | 00:30:00 | ||
| Marketing Your Product | 01:00:00 | ||
| Selling Your Product | 00:15:00 | ||
| Planning for the Future | 00:15:00 | ||
| Goal Setting and Goal Getting | 00:30:00 | ||
| Succession Planning 101 | 00:15:00 | ||
| Managing Your Money | 00:15:00 | ||
| Ethics 101 | 00:15:00 | ||
| Building a Strong Customer Care Team | 00:15:00 | ||
| Training Employees for Success | 00:15:00 | ||
| Leadership Essentials | 00:15:00 | ||
| Module 02 | |||
| The Fundamentals of Business Process Management | 00:30:00 | ||
| Defining Business Process Management | 00:30:00 | ||
| The Business Process Life Cycle | 00:15:00 | ||
| The Vision Phase | 00:15:00 | ||
| The Design Phase | 01:00:00 | ||
| The Modeling Phase | 00:30:00 | ||
| The Execution Phase | 01:00:00 | ||
| The Monitoring Phase | 00:30:00 | ||
| The Optimizing Phase | 01:00:00 | ||
| Module 03 | |||
| What is Gap Analysis? | 00:30:00 | ||
| The Gap Analysis Process | 00:30:00 | ||
| Supporting Tools | 00:30:00 | ||
| Creating a Gap Analysis Report | 00:15:00 | ||
| Understanding Lean | 00:30:00 | ||
| The Toyota Production System | 00:30:00 | ||
| The Toyota Production System House | 00:15:00 | ||
| The Five Critical Improvement Concepts | 00:15:00 | ||
| Understanding Value with the Kano Model | 00:15:00 | ||
| Types of Waste | 00:15:00 | ||
| Creating a Lean Enterprise | 00:15:00 | ||
| The Plan, Do, Study, Act (PDSA) Cycle | 00:15:00 | ||
| Using the R-DMAIC-S Model | 00:15:00 | ||
| Lean Thinking Tools | 00:15:00 | ||
| Kaizen Events | 00:00:00 | ||
| Data Gathering and Mapping | 00:30:00 | ||
| A Plan to Take Home | 00:15:00 | ||
| Defining Continuous Improvement | 00:15:00 | ||
| Stage One – Identify Areas For Improvement | 00:15:00 | ||
| Stage Two – Create a Plan for Improvement | 00:15:00 | ||
| Stage Three – Implement the Changes | 00:15:00 | ||
| Stage Four – Review the Impact | 00:15:00 | ||
| Test Driving | 00:15:00 | ||
| Module 04 | |||
| Six Sigma Basics | 00:15:00 | ||
| Improvement Tools | 00:30:00 | ||
| Management Tools for Generating Ideas | 00:15:00 | ||
| Continuous Improvement | 00:30:00 | ||
| Customer Relationships | 00:30:00 | ||
| Module 05 | |||
| The Evolution of the Supply Chain | 00:15:00 | ||
| The Basic Supply Chain Structure | 00:15:00 | ||
| Supply Chain Drivers | 00:15:00 | ||
| Aligning Your Supply Chain with Business Strategy | 00:15:00 | ||
| Managing Supply Chain Risks | 00:15:00 | ||
| Tracking and Evaluating Supply Chain Data | 00:30:00 | ||
| Troubleshooting Supply Chain Problems | 00:15:00 | ||
| Sharing Supply Chain Activities | 00:15:00 | ||
| Sustainable Supply Chain Strategies | 00:15:00 | ||
| Applying Lean Techniques to the Supply Chain | 00:15:00 | ||
| The Future of Supply Chain Management | 00:15:00 | ||
| Supply Chain Management Basics | 00:30:00 | ||
| The Purchasing Cycle | 00:45:00 | ||
| Purchasing Toolkit | 01:00:00 | ||
| Managing Competitive Bids | 00:45:00 | ||
| Improving Efficiency and Accuracy | 00:30:00 | ||
| Analyzing and Reducing Risk in the Supply Chain | 00:30:00 | ||
| Managing Internal Relationships | 00:30:00 | ||
| Tools of the Trade | 00:30:00 | ||
| Module 06 | |||
| What is Inventory? | 00:30:00 | ||
| Types of Inventory | 00:15:00 | ||
| Key Players | 00:30:00 | ||
| Setting up the Warehouse | 00:15:00 | ||
| What Makes a Good Inventory Management System? | 00:15:00 | ||
| The Warehouse Inventory Cycle | 00:15:00 | ||
| Identifying Demand | 00:15:00 | ||
| The Receiving Process | 00:15:00 | ||
| Validating Inventory | 00:15:00 | ||
| The Put-Away Process | 00:15:00 | ||
| Maintaining Inventory Accuracy | 00:30:00 | ||
| The Outbound Process | 00:30:00 | ||
| Industry Trends | 00:15:00 | ||
| Module 07 | |||
| Concept of Quality | 00:19:00 | ||
| Key Terms | 00:23:00 | ||
| Categories | 00:21:00 | ||
| Customer Input | 00:11:00 | ||
| Plan Quality | 00:08:00 | ||
| Design of Experiments | 00:07:00 | ||
| Quality Control | 00:11:00 | ||
| Control Charts | 00:11:00 | ||
| Sampling | 00:11:00 | ||
| Six Sigma | 00:08:00 | ||
| The Steps | 00:10:00 | ||
| The 6 Six Sigma Challenges | 00:05:00 | ||
| Mock Exam | |||
| Mock Exam- Business Process and Operation Management | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Business Process and Operation Management | 00:30:00 | ||
Original price was: £319.£25Current price is: £25. ex Vat
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Frequently asked questions
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This course introduces business process improvement and operational management techniques used to enhance efficiency and organisational performance.
Yes. The course is suitable for beginners and provides a structured introduction to business operations and process management.
You will study workflow management, process analysis, operational planning, quality improvement, risk management, performance measurement, and resource coordination.
Operations management helps businesses improve productivity, manage resources effectively, reduce inefficiencies, and achieve organisational objectives.
No. Previous business experience is not required. The course introduces operations and process management concepts from the foundation level.
The course covers process mapping, workflow analysis, operational strategy, quality management, supply chain coordination, automation, performance evaluation, and continuous improvement.
Yes. The knowledge gained may support opportunities in operations, administration, project coordination, process improvement, logistics, and organisational management.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.