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Social Housing and Tenant Management
43 Students (7 Reviews)
Learn social housing and tenant management covering tenancy agreements, rent, repairs, tenant rights, complaints, safeguarding, anti-social behaviour, and housing administration.
GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE
Overview
Social Housing and Tenant Management provides foundational knowledge of social housing operations, tenancy administration, tenant support, and property management. The course explores tenancy agreements, tenant rights and responsibilities, rent management, housing applications, repairs, property inspections, complaints, anti-social behaviour, safeguarding, housing standards, and effective communication. Learners will gain a clearer understanding of how housing providers can manage properties efficiently while supporting tenants and maintaining fair, professional relationships.
Successful tenant management involves balancing property responsibilities with the needs, rights, and wellbeing of residents. Learners will examine tenancy processes, rent collection, arrears awareness, tenant communication, maintenance reporting, property condition, complaint handling, record keeping, and approaches to resolving housing-related concerns. The programme also considers equality, diversity, confidentiality, safeguarding, vulnerable tenants, anti-social behaviour, and the importance of applying organisational policies and relevant housing requirements consistently.
Knowledge of social housing and tenant management can support development across housing associations, local authorities, property services, community organisations, and residential management. The programme is suitable for housing staff, property administrators, tenancy officers, community support workers, landlords, and individuals interested in housing services. Alongside subject knowledge, learners can strengthen transferable capabilities including communication, negotiation, organisation, record keeping, problem-solving, conflict management, customer service, case management, safeguarding awareness, and professional decision-making.
Learning Outcomes
- Understand fundamental principles of social housing management
- Explore tenancy agreements, tenant rights, duties, and responsibilities
- Understand rent management, arrears, applications, and tenancy administration
- Explore repairs, inspections, maintenance, and housing standards
- Develop effective communication and tenant relationship management skills
- Understand complaints, anti-social behaviour, safeguarding, and dispute management
- Strengthen housing administration, organisation, and case-management skills
Why choose this course
- Affordable, Accessible, informative and well-structured study materials
- Earn a globally recognised accredited qualification
- Study in your own time, at your own pace, through any device
- Benefit from feedback through mock exams and multiple-choice assessments
- Excellent career advancement/career switch opportunities
- Get 24/7 help or advice from our email and live chat teams
Certification
Endorsed Certificate of Achievement from the Quality Licence Scheme
Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £79. An extra £10 postage charge will be required for students leaving overseas.
CPD Accredited Certificate
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.
Method of Assessment
At the end of the course, there will be an online MCQ assessment. In order to pass this exam, you must score at least 60%. When you submit the assessment, you will get the results immediately and can apply for your QLS-endorsed certificate.
Entry Requirements
No formal qualifications or previous housing experience are required. The course is suitable for beginners, housing staff, property administrators, and individuals interested in tenant management. Basic communication and administrative skills will be beneficial.
Who is this course for?
This course is ideal for:
- Housing and tenancy professionals
- Property administrators and managers
- Housing association staff
- Local authority housing employees
- Individuals interested in social housing careers
Career Paths
This course can support progression into roles and opportunities such as:
- Housing Assistant
- Tenancy Support Assistant
- Housing Administrator
- Property Management Assistant
- Tenant Liaison Assistant
- Housing Officer Assistant
Course Curriculum
| Module 01: Introduction to Social Housing | |||
| Introduction to Social Housing | 00:15:00 | ||
| Module 02: Tenant Selection and Tenant Management | |||
| Tenant Selection and Tenant Management | 00:28:00 | ||
| Module 03: Managing Rental Income and Arrears | |||
| Managing Rental Income and Arrears | 00:24:00 | ||
| Module 04: Maintenance, Safety, and Security of Social Housing | |||
| Maintenance, Safety, and Security of Social Housing | 00:33:00 | ||
| Module 05: Resident Involvement in Social Housing | |||
| Resident Involvement in Social Housing | 00:31:00 | ||
| Module 06: Dealing with Anti-Social Behaviours | |||
| Dealing with Anti-Social Behaviours | 00:39:00 | ||
| Module 07: Career Prospects of Social Housing Manager | |||
| Career Prospects of Social Housing Manager | 00:25:00 | ||
| Mock Exam | |||
| Mock Exam – Social Housing and Tenant Management | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Social Housing and Tenant Management | 00:20:00 | ||
| Assignment | |||
| Assignment – Social Housing And Tenant Management | 2 weeks, 1 day | ||
| Order Your Certificate | |||
| Order your Certificate QLS | 00:00:00 | ||
Original price was: £319.£25Current price is: £25. ex Vat
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
This course introduces the principles of managing social housing and supporting tenants. It covers tenancy administration, tenant rights and responsibilities, rent, repairs, complaints, safeguarding, anti-social behaviour, and housing services.
Yes. No previous housing or property management experience is required. The course provides foundational knowledge for individuals interested in housing administration, tenancy services, property management, or community support.
You will explore tenancy agreements, tenant responsibilities, rent management, housing applications, repairs, inspections, complaints, anti-social behaviour, safeguarding, tenant communication, record keeping, and property administration.
A housing officer may manage tenancy matters, communicate with residents, monitor rent accounts, respond to housing concerns, coordinate repairs, handle complaints, support vulnerable tenants, and work with other services. Exact duties vary between organisations.
Tenant management involves administering and supporting the landlord-tenant relationship. It can include tenancy agreements, rent, repairs, communication, complaints, property inspections, tenant responsibilities, and resolving housing-related issues.
Yes. Learners will develop awareness of tenancy agreements, tenant responsibilities, landlord responsibilities, tenancy administration, and the importance of maintaining accurate housing records.
Yes. The course introduces rent administration, payment monitoring, arrears awareness, communication with tenants, and approaches to managing housing-related financial concerns according to organisational procedures.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.