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Diploma in Customer Relationship Management (CRM)

CPDUK Accredited | 50% OFF Certificate & Transcript

1 Students enrolled on this course ( Reviews)

clock Last updated December 28, 2023

Start learning Diploma in Customer Relationship Management (CRM) that will give you enough knowledge and skills to build your dream career.

About this course

This Diploma in Customer Relationship Management (CRM) helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately.

The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors.

The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills.

Why choose this course

  • Earn a digital Certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Get 24/7 help or advice from our email and live chat teams
  • Get full tutor support on weekdays (Monday to Friday)

Course Design

The Diploma in Customer Relationship Management (CRM) is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Who Is This Course For:​

This Diploma in Customer Relationship Management (CRM) is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career.

Requirements

  • This course is for anyone who would like to learn Diploma in Customer Relationship Management (CRM) related skills to aid his/her career path.
  • No formal entry prerequisites are required

Certification

Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.

Course Content

  • Module 01: An Overview of Customer Relationship Management
  • Module 02: CRM Basics
  • Module 03: CRM Principles
  • Module 04: CRM in the Future

Course Curriculum

Module 01: Introduction To Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM) 00:22:00
Module 02: CRM Fundamentals
CRM Fundamentals 00:24:00
Module 03: CRM Strategies
CRM Strategies 00:33:00
Module 04: Data Analysis In CRM
Data Analysis in CRM 00:28:00
Module 05: CRM Databases
CRM Databases 00:21:00
Module 06: Deepening Customer Relationship
Deepening Customer Relationship 00:23:00
Module 07: Handling Customer Complaints
Handling Customer Complaints 00:22:00
Module 08: Future Of CRM
Future of CRM 00:25:00

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£25

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  • Level
  • Certificate Yes
  • Units 8
  • Quizzes 0
  • Duration 3 hours, 18 minutes
  • cpd uk
  • Tutor support

    Tutor Support

  • fully online

    Fully Online

Frequently asked questions

Can’t find the anwser you’re looking for ? Reach out to customer support team.

Are there any prerequisites for taking the course?

There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.

Can I access the course at any time, or is there a set schedule?

You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.

How long will I have access to the course?

For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.

Is there a certificate of completion provided after completing the course?

Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.

Can I switch courses or get a refund if I'm not satisfied with the course?

We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.

How do I track my progress in the course?

Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.

What if I have technical issues or difficulties with the course?

If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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