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Conflict Resolution Training Level 3
10 Students (2 Reviews)
Master workplace dispute management with Level 3 Conflict Resolution Training. Develop negotiation, mediation, and communication skills to lead confidently and resolve conflicts professionally.
GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE
Overview
Conflict Resolution Training – Level 3 is an advanced professional development course designed to equip learners with practical strategies to manage, resolve, and prevent workplace and interpersonal conflicts effectively. In today’s dynamic work environment, unresolved conflict can impact productivity, morale, and organisational performance. This course provides structured techniques to address disagreements constructively while maintaining professionalism and respect.
Throughout this training, you will explore the root causes of conflict, communication barriers, emotional triggers, and different conflict management styles. The course focuses on negotiation skills, mediation techniques, active listening, assertive communication, and problem-solving frameworks. Real-life workplace scenarios and practical exercises help learners build confidence in handling challenging conversations and high-pressure situations.
By completing this Level 3 Conflict Resolution Training, you will gain the skills to turn conflict into opportunity. Whether managing team disputes, customer complaints, or leadership challenges, you will be prepared to foster collaboration, strengthen relationships, and contribute to a more positive and productive working environment.
Learning Outcomes
- Understand the causes and types of workplace conflict
- Identify personal conflict management styles
- Apply effective communication and active listening skills
- Use negotiation and mediation techniques confidently
- Manage emotional responses during disputes
- Resolve team and organisational conflicts professionally
- Prevent conflict escalation and promote collaboration
Why choose this course
- Affordable, Accessible, informative and well-structured study materials
- Earn a globally recognised accredited qualification
- Study in your own time, at your own pace, through any device
- Benefit from feedback through mock exams and multiple-choice assessments
- Excellent career advancement/career switch opportunities
- Get 24/7 help or advice from our email and live chat teams
Certification
Certificate of Achievement
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.
Who is this course for
This course is suitable for:
- Team leaders and supervisors
- Managers and HR professionals
- Customer service professionals
- Project managers
Entry Requirements
- Minimum age of 16 years
- Basic English reading and writing proficiency
- Interest in workplace communication and leadership
- Access to a computer or smart device
Career Prospects
Completing Managing Anxiety Training – Level 3 can enhance employability and workplace performance. It supports career progression in roles such as:
- Team Leader
- Operations Supervisor
- Human Resources Officer
- Employee Relations Officer
- Workplace Mediator
- Customer Service Manager
This qualification strengthens soft skills highly valued by UK employers, including adaptability, emotional intelligence, leadership potential, and stress management.
Course Curriculum
| Introduction | |||
| Introduction | 00:01:00 | ||
| Section 01: Deeper Understanding of Conflict | |||
| 1.1. Deeper Understanding of Conflict | 00:01:00 | ||
| 1.1.1. Origins of Workplace Conflict | 00:01:00 | ||
| 1.1.2. Conflict Styles and Dynamics | 00:01:00 | ||
| 1.1.3. Technique: Intent Versus Impact | 00:01:00 | ||
| 1.1.4. Technique: Perspective Taking | 00:01:00 | ||
| 1.1.5. Technique: Disarming Language | 00:01:00 | ||
| Section 01: Conflict Resolution Training Level 3 | 00:15:00 | ||
| Section 02: Communication and Influence | |||
| 2.1. Communication and Influence | 00:01:00 | ||
| 2.1.1. Language Patterns in Conflict | 00:01:00 | ||
| 2.1.2. Verbal Versus Nonverbal Signals | 00:01:00 | ||
| 2.1.3. Technique: Assertive Messaging | 00:01:00 | ||
| 2.1.4. Technique: Question Mapping | 00:01:00 | ||
| 2.1.5. Technique: Reflect and Redirect | 00:01:00 | ||
| Section 02: Conflict Resolution Training Level 3 | 00:15:00 | ||
| Section 03: Conflict Resolution Training Level 3 | |||
| 3.1. Managing Emotions in Conflict | 00:01:00 | ||
| 3.1.1. Recognising Emotional Escalation | 00:01:00 | ||
| 3.1.2. Stress Responses in Disagreements | 00:01:00 | ||
| 3.1.3. Technique: Breathing for Regulation | 00:01:00 | ||
| 3.1.4. Technique: Emotional Anchoring | 00:01:00 | ||
| 3.1.5. Strategy: Detachment and Focus | 00:01:00 | ||
| Section 03: Conflict Resolution Training Level 3 | 00:15:00 | ||
| Section 04: Resolution Strategies and Interventions | |||
| 4.1. Resolution Strategies and Interventions | 00:01:00 | ||
| 4.1.1. Formal Versus Informal Resolution | 00:01:00 | ||
| 4.1.2. Mediated Conversations | 00:01:00 | ||
| 4.1.3. Strategy: Win-Win Mapping | 00:01:00 | ||
| 4.1.4. Technique: Agreement Framing | 00:01:00 | ||
| 4.1.5. Technique: Neutral Third-Party Role | 00:01:00 | ||
| Section 04: Conflict Resolution Training Level 3 | 00:15:00 | ||
| Section 05: Sustaining Positive Conflict Culture | |||
| 5.1.1. Embedding Conflict Policies | 00:01:00 | ||
| 5.1.2. Encouraging Open Dialogue | 00:01:00 | ||
| 5.1.3. Leadership Role in Conflict Modelling | 00:01:00 | ||
| 5.1.4. Feedback Loops and Reflection | 00:01:00 | ||
| 5.1.5. Long-Term Culture Development | 00:01:00 | ||
| Section 05: Conflict Resolution Training Level 3 | 00:15:00 | ||
| Conclusion | |||
| Conclusion | 00:01:00 | ||
| Final Quiz -Conflict Resolution Training Level 3 | 00:15:00 | ||
| Order Your Certificate & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
Original price was: £319.£25Current price is: £25. ex Vat
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
It is an advanced course that teaches practical strategies for managing and resolving workplace and interpersonal conflicts effectively.
Effective conflict management improves teamwork, productivity, communication, and overall organisational performance.
Yes, it is ideal for managers, supervisors, and HR professionals responsible for handling team disputes.
Yes, learners are introduced to professional mediation and negotiation frameworks.
Absolutely. Strong conflict resolution skills are essential for effective leadership and team management.
No prior experience is required; the course is suitable for both beginners and professionals.
It enhances communication, leadership credibility, and decision-making skills, increasing promotion and management opportunities.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.