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Conflict Resolution Training Level 2
19 Students (2 Reviews)
Conflict Resolution Training Level 2 develops workplace mediation, negotiation, and communication skills to manage disputes effectively and improve team performance.
GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE
Overview
Conflict Resolution Training – Level 2 is an intermediate professional development course designed to strengthen workplace conflict management, mediation, and negotiation skills. In modern organisations, conflict is inevitable due to diverse personalities, high-pressure environments, and varying communication styles. Developing structured strategies to manage disputes effectively is essential for maintaining productivity, professional relationships, and organisational harmony.
This course builds on foundational knowledge and introduces advanced techniques for identifying conflict triggers, analysing behavioural patterns, and applying structured resolution frameworks. Learners will explore active listening, assertive communication, emotional intelligence in disputes, and collaborative problem-solving approaches. Practical case studies and workplace-based scenarios are used to ensure learners can confidently apply techniques in real situations.
By the end of this course, participants will be equipped to manage challenging conversations, reduce workplace tension, prevent escalation, and promote a positive team culture. Conflict Resolution Training Level 2 enhances leadership credibility and strengthens communication skills, making it a valuable qualification for professionals seeking career progression in management, HR, and supervisory roles.
Learning Outcomes
- Resolve team disagreements professionally and confidently
- Identify common causes of stress and emotional pressure
- Apply structured conflict resolution frameworks
- Demonstrate effective mediation and negotiation skills
- Use active listening and assertive communication techniques
- Manage emotional responses during disputes
- Prevent conflict escalation and promote collaboration
Why choose this course
- Affordable, Accessible, informative and well-structured study materials
- Earn a globally recognised accredited qualification
- Study in your own time, at your own pace, through any device
- Benefit from feedback through mock exams and multiple-choice assessments
- Excellent career advancement/career switch opportunities
- Get 24/7 help or advice from our email and live chat teams
Certification
Certificate of Achievement
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.
Who is this course for
This course is suitable for:
- HR professionals and administrators
- Managers and department heads
- Customer service professionals
- Professionals working in collaborative environments
Entry Requirements
- Basic communication and interpersonal skills
- Minimum age of 18 years
- Completion of Level 1 Conflict Resolution (recommended but not mandatory)
- Basic workplace experience or team involvement preferred
Career Prospects
Completing Conflict Resolution Training Level 2 can enhance employability and workplace performance. It supports career progression in roles such as:
- Team Leader
- HR Officer
- Workplace Mediator
- Customer Service Manager
- Operations Supervisor
- Organizational Development Assistant
This qualification strengthens soft skills highly valued by UK employers, including adaptability, emotional intelligence, leadership potential, and stress management.
Course Curriculum
| Introduction | |||
| Introduction | 00:01:00 | ||
| Section 01: Introduction to Workplace Conflict | |||
| 1.1. Introduction to Workplace Conflict | 00:01:00 | ||
| 1.1.1. What Is Conflict? | 00:01:00 | ||
| 1.1.2. Common Workplace Disagreements | 00:01:00 | ||
| 1.1.3. Technique: Calm Presence | 00:01:00 | ||
| 1.1.4. Technique: The Pause Method | 00:01:00 | ||
| 1.1.5. Technique: Reframe the Situation | 00:01:00 | ||
| Section 01: Conflict Resolution Training Level 2 | 00:15:00 | ||
| Section 02: Foundational Conflict Skills | |||
| 2.1. Foundational Conflict Skills | 00:01:00 | ||
| 2.1.1. Self-Awareness in Conflict | 00:01:00 | ||
| 2.1.2. Emotional Intelligence in Resolution | 00:01:00 | ||
| 2.1.3. Technique: Reflective Writing | 00:01:00 | ||
| 2.1.4. Technique: Active Listening | 00:01:00 | ||
| 2.1.5. Technique: Asking Clarifying Questions | 00:01:00 | ||
| 2.1.6. Technique: Maintaining Neutral Tone | 00:01:00 | ||
| 2.1.7. Technique: Repeating for Clarity | 00:01:00 | ||
| Section 02: Conflict Resolution Training Level 2 | 00:15:00 | ||
| Section 03: Conflict Scenarios and Approaches | |||
| 3.1. Conflict Scenarios and Approaches | 00:01:00 | ||
| 3.1.1. Common Conflict Triggers | 00:01:00 | ||
| 3.1.2. Simple De-Escalation Steps | 00:01:00 | ||
| 3.1.3. Technique: Visualise a Positive Outcome | 00:01:00 | ||
| 3.1.4. Approach: Step Back and Observe | 00:01:00 | ||
| 3.1.5. Approach: Collaborative Resolution | 00:01:00 | ||
| Section 03: Conflict Resolution Training Level 2 | 00:15:00 | ||
| Section 04: Advanced Resolution Strategies | |||
| 4.1.2. Negotiation Tactics for Fair Outcomes | 00:01:00 | ||
| 4.1.3. Technique: Interest-Based Problem Solving | 00:01:00 | ||
| 4.1.4. Dealing with Power Imbalances | 00:01:00 | ||
| 4.1.5. Setting Boundaries in Conflict | 00:01:00 | ||
| 4.1.6. When to Escalate to Management | 00:01:00 | ||
| Section 04: Conflict Resolution Training Level 2 | 00:15:00 | ||
| Section 05: Building a Positive Conflict Culture | |||
| 5.1. Building a Positive Conflict Culture | 00:01:00 | ||
| 5.1.1. Encouraging Open Dialogue | 00:01:00 | ||
| 5.1.2. Creating Psychological Safety at Work | 00:01:00 | ||
| 5.1.3. Role of Leadership in Conflict Prevention | 00:01:00 | ||
| 5.1.4. Integrating Conflict Skills into Teamwork | 00:01:00 | ||
| 5.1.5. Using Feedback to Strengthen Relationships | 00:01:00 | ||
| 5.1.6. Continuous Learning and Conflict Competency | 00:01:00 | ||
| Section 05: Conflict Resolution Training Level 2 | 00:15:00 | ||
| Conclusion | |||
| 4.1. Conclusion | 00:01:00 | ||
| Final Quiz-Conflict Resolution Training Level 2 | 00:15:00 | ||
| Order Your Certificate & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
It is an intermediate course focused on workplace conflict management, mediation, and negotiation skills.
Managers, HR professionals, supervisors, and team leaders who handle workplace disputes.
No formal experience is required, but basic communication skills are recommended.
It strengthens decision-making, communication, and dispute management abilities.
Yes, the course includes structured mediation and negotiation strategies.
Yes, conflict management skills are essential in HR and people management roles.
Yes, learners receive certification upon successful completion of the course.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.