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Office Skills and Receptionist Course
191 Students (6 Reviews)
Launch your office career with confidence! This QLS endorsed Level 5 Office Skills and Receptionist Course equips you with the essential skills to thrive in any office environment. Master communication, technology, organization, and customer service to become a valuable asset in today’s workplace.
GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE
Overview
Master the in-demand skills needed to excel in today’s office environment with this QLS endorsed Level 5 Office Skills and Receptionist Course. Gain a comprehensive understanding of essential administrative tasks, communication strategies, and professional etiquette to become a valuable asset in any organization.
Whether you are starting a career in administration or looking to strengthen your existing office skills, this training provides valuable knowledge for professional growth. By the end of the course, you will have the confidence and competence to support daily office functions effectively and contribute positively to organisational success in a wide range of industries.
Learning Outcomes
- Develop proficiency in core office applications like Microsoft Word, Excel, and PowerPoint.
- Master effective communication and interpersonal skills to build rapport with colleagues and clients.
- Learn efficient scheduling, time management, and organizational techniques for a productive workflow.
- Gain expertise in handling telephone inquiries, managing emails, and maintaining professional correspondence.
- Understand essential filing and document management systems to ensure accuracy and efficiency.
- Develop strong problem-solving and decision-making skills for handling diverse office situations.
- Learn the fundamentals of customer service to provide a positive first impression for visitors and callers.
- Gain insights into professional workplace etiquette and best practices.
Why choose this course
- Affordable, Accessible, informative and well-structured study materials
- Earn a globally recognised accredited qualification
- Study in your own time, at your own pace, through any device
- Benefit from feedback through mock exams and multiple-choice assessments
- Excellent career advancement/career switch opportunities
- Get 24/7 help or advice from our email and live chat teams
Certification
Endorsed Certificate of Achievement from the Quality Licence Scheme
Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £69. An extra £10 postage charge will be required for students leaving overseas.
CPD Accredited Certificate
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.
Entry Requirements:
- Basic computer literacy and familiarity with the Windows operating system are recommended.
- No prior experience in office administration or reception duties is necessarily required.
Who is this course for?
This course is ideal for:
- Launch a rewarding career as a skilled personal trainer, helping others achieve their fitness goals.
- Gain the knowledge and skills to work in various fitness settings, such as gyms, fitness centers, or as independent trainers.
Career Paths:
This QLS endorsed Level 5 qualification strengthens your credentials for various office roles, such as:
- Receptionist
- Administrative Assistant
- Office Coordinator
- Customer Service Representative
- Project Assistant
- And many more!
Course Curriculum
| Office Skills and Receptionist Course - Updated Version | |||
| Introduction to Reception and Receptionist | 00:27:00 | ||
| Business Telephone Skills | 00:21:00 | ||
| Representing Your Boss and Company | 00:36:00 | ||
| Mail Services and Shipping | 00:27:00 | ||
| Travel Arrangements | 00:26:00 | ||
| Organising Meeting and Conferences | 00:28:00 | ||
| Time Management | 00:37:00 | ||
| Record Keeping and Filing Systems | 00:30:00 | ||
| Business Writing Skills | 00:42:00 | ||
| Organisational Skills | 00:27:00 | ||
| Communication Skills | 00:27:00 | ||
| Customer Service | 00:18:00 | ||
| Effective Planning and Scheduling | 00:49:00 | ||
| InvoicingPetty Cash | 00:29:00 | ||
| Office Skills and Receptionist Course - Old Version | |||
| Admin Support | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Getting Organized (I) | 01:00:00 | ||
| Module Three – Getting Organized (II) | 01:00:00 | ||
| Module Four – Managing Time | 01:00:00 | ||
| Module Five – Getting It All Done On Time | 01:00:00 | ||
| Module Six – Special Tasks | 01:00:00 | ||
| Module Seven – Verbal Communication Skills | 01:00:00 | ||
| Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Nine – Empowering Yourself | 01:00:00 | ||
| Module Ten – The Team of Two | 01:00:00 | ||
| Module Eleven – Taking Care of Yourself | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 01:00:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Remove the Clutter | 01:00:00 | ||
| Module Three – Prioritize | 01:00:00 | ||
| Module Four – Scheduling Your Time | 01:00:00 | ||
| Module Five – To Do Lists | 01:00:00 | ||
| Module Six – Paper and Paperless Storage | 01:00:00 | ||
| Module Seven – Organization in Your Work Area | 01:00:00 | ||
| Module Eight – Tools to Fight Procrastination | 01:00:00 | ||
| Module Nine – Organizing Your Inbox | 01:00:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills Course for Administrator- Activities | 00:00:00 | ||
| Receptionist | |||
| Receptionist | 00:30:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Customer Relations & Dealings | |||
| Module One – Getting Started | 00:15:00 | ||
| Module Two – The Right Attitude Starts with You | 00:20:00 | ||
| Module Three – Stress Management (Internal Stressors) | 00:30:00 | ||
| Module Four – Stress Management (External Stressors) | 00:15:00 | ||
| Module Five – Transactional Analysis | 00:25:00 | ||
| Module Six – Why are Some Customers Difficult | 00:20:00 | ||
| Module Seven – Dealing with the Customer Over the Phone | 00:30:00 | ||
| Module Eight – Dealing with the Customer In Person | 00:25:00 | ||
| Module Nine – Sensitivity in Dealing with Customers | 00:20:00 | ||
| Module Ten – Scenarios of Dealing with a Difficult Customer | 00:20:00 | ||
| Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 00:20:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Professional Telephone Receptionist Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Core Skills Required | 01:00:00 | ||
| Module Three – Self-Management (I) | 01:00:00 | ||
| Module Four – Self-Management (II) | 01:00:00 | ||
| Module Five – Time Management (I) | 01:00:00 | ||
| Module Six – Time Management (II) | 01:00:00 | ||
| Module Seven – Organizing and Planning (I) | 01:00:00 | ||
| Module Eight – Organizing and Planning (II) | 01:00:00 | ||
| Module Nine – Communication (I) | 01:00:00 | ||
| Module Ten – Communication (II) | 01:00:00 | ||
| Module Eleven – Additional Challenges | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Course- Activities | 00:00:00 | ||
| Recommended Reading | |||
| Recommended Reading : Office Skills and Receptionist Course | 00:00:00 | ||
| Assignment | |||
| Assignment – Office Skills and Receptionist Course | 2 weeks, 1 day | ||
| Order Your Certificate | |||
| Order your Certificate QLS | 00:00:00 | ||
Original price was: £319.£25Current price is: £25. ex Vat
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
The best course for a receptionist can be found on platforms like Janets, which offers comprehensive training in office administration, customer service, and communication skills. These courses cover the essentials needed to excel in a receptionist role, including handling office software and managing front desk operations.
Skills required for a receptionist include excellent communication, customer service, multitasking, organization, time management, basic computer proficiency, and a friendly demeanor. Courses on Janets can help you develop these skills through practical lessons and simulations.
Receptionists need training in office administration, customer service, and the use of office software. Janets offers specialized courses that provide foundational knowledge and practical skills, preparing you for real-world receptionist duties.
An office skills course teaches essential skills needed to perform administrative tasks in an office environment. Platforms like Janets offer courses that cover training in computer software (such as Microsoft Office), typing, filing, communication, scheduling, and basic bookkeeping.
Office skills encompass a range of competencies needed for administrative and clerical work, including typing, filing, data entry, managing schedules, using office equipment, and proficiency in office software like Microsoft Office Suite. Courses from Janets can help enhance these skills effectively.
Office 365 skill refers to proficiency in using Microsoft Office 365, a suite of cloud-based productivity tools including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams. Learning platforms like Janets offer courses to help you become proficient in these tools.
To learn to be a receptionist, consider enrolling in relevant courses on Janets, which cover office administration, customer service, and communication skills. Additionally, gaining practical experience through internships or entry-level positions and practicing soft skills like organization and multitasking are crucial.
The best course for front office roles includes hospitality management, office administration, or business administration. Janets provides specific training programs in front office management that focus on essential skills needed to manage front office operations effectively.
Receptionist training is not typically considered hard but requires learning and mastering a variety of skills, including multitasking, communication, and using office software. Janets offers courses that can make this learning process easier and more structured.
A good receptionist is organized, friendly, and possesses excellent communication skills. They should be efficient multitaskers, have a professional appearance, and be able to handle stressful situations calmly. Janets' courses can help develop these traits through targeted training modules.
Yes, receptionists often use Microsoft Excel for tasks such as managing contact lists, scheduling, creating simple databases, and organizing information. Janets offers courses that include training in Microsoft Excel to help receptionists perform these tasks effectively.
Courses in office administration, business administration, or specific receptionist training programs are ideal. Janets offers a variety of courses in these areas, providing comprehensive training that includes customer service and proficiency in office software.
The highest-paid receptionists typically work in high-end sectors such as executive offices, law firms, and medical offices. Specialized receptionists, like those in executive assistant roles, can earn significantly more, sometimes upwards of $50,000 annually, depending on location and industry.
To excel as a receptionist: Develop Strong Communication Skills: Be clear, concise, and courteous in all interactions. Enhance Organizational Skills: Keep everything well-organized and easily accessible. Improve Computer Proficiency: Be proficient in office software and willing to learn new technologies. Janets offers courses to help improve these skills. Be Punctual and Reliable: Ensure you're always on time and dependable. Maintain Professionalism: Present a professional demeanor and appearance at all times. Seek Feedback: Continuously ask for and act on feedback to improve your performance.