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Call Centre Training Level 3
10 Students (8 Reviews)
Become an expert call centre worker and learn the skills required to sell to your customers over the phone. With over 6,000 call centres currently …
GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE
Become an expert call centre worker and learn the skills required to sell to your customers over the phone. With over 6,000 call centres currently in the UK, there’s no shortage of job opportunities available to you, and this training will make you stand out from the crowd. Open yourself up to promotion opportunities with your newly-acquired skills and even earn a commission from are the sales you close!
Working in a call centre may seem easy, but talking on the phone all day and making sales calls are highly desirable skills. Enhance your employability and boost your CV by enrolling on the Call Centre Training Level 3 to learn everything you need to succeed in a call centre role.
Highlights of the Call Centre Training Level 3:
- Learn the basics of call centre customer service and how to establish a call strategy.
- Discover how to control the call and ensure you know how to deal with difficult customers.
- Study phone etiquette to ensure you are professional at every minute.
- Gain an understanding of the different types of questions you can ask during phone calls.
- Learn the importance of setting goals, SMART goals, and how to stay committed to those goals.
- Identify the key steps that you should take during each call.
- Learn closing techniques and how to ensure you maintain customer relationships even after the call.
Why Choose this Course?
- Earn a digital Certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full tutor support on weekdays
Highlights of the Call Centre Training Level 3:
- Learn the basics of call centre customer service and how to establish a call strategy.
- Discover how to control the call and ensure you know how to deal with difficult customers.
- Study phone etiquette to ensure you are professional at every minute.
- Gain an understanding of the different types of questions you can ask during phone calls.
- Learn the importance of setting goals, SMART goals, and how to stay committed to those goals.
- Identify the key steps that you should take during each call.
- Learn closing techniques and how to ensure you maintain customer relationships even after the call.
Course Design
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Certification
Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.
Course Curriculum
| Module One: The Basics (I) | |||
| The Basics (I) | 00:09:00 | ||
| Module Two: The Basics (II) | |||
| The Basics (II) | 00:07:00 | ||
| Module Three: Phone Etiquette | |||
| Phone Etiquette | 00:07:00 | ||
| Module Four: Tools | |||
| Tools | 00:07:00 | ||
| Module Five: Speaking Like a Star | |||
| Speaking Like a Star | 00:08:00 | ||
| Module Six: Types of Questions | |||
| Types of Questions | 00:09:00 | ||
| Module Seven: Benchmarking | |||
| Benchmarking | 00:07:00 | ||
| Module Nine: Goal Setting | |||
| Goal Setting | 00:08:00 | ||
| Module Nine: Key Steps | |||
| Key Steps | 00:08:00 | ||
| Module Ten: Closing | |||
| Closing | 00:08:00 | ||
| Order your Certificates & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
Original price was: £319.£25Current price is: £25. ex Vat
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.