If you are interested in learning business etiquette and professionalism or someone considering to enter into the world of business, then this video training course is a must for you, especially if you are absolutely new to the business industry!

This comprehensive course provides you with a strong background in understanding the basics of business etiquette and professionalism in the workplace. With this course, you will get introduced to the principles of professional behaviour, learn interview etiquette and electronic etiquette in an easy to grasp manner. Moreover, learn the best approaches to successfully plan and attend business meetings and understand the importance of multicultural etiquette.

In just 2 hours 25 Minutes you will:

  • learn the principles of professional behaviour
  • have a better understanding of the interview etiquettes
  • be able to plan and attend business meetings
  • develop your knowledge of electronic etiquettes
  • efficiently communication via email, voicemail, text messages, etc.
  • get a sweeping overview of multicultural etiquettes

Why choose this course

  • Earn a free e-certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment


Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Who is this course for?

Certificate in Business Etiquette and Professionalism is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don’t have to worry about the quality.

Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

This qualification is ideal for:

  • Managers
  • Team Leaders
  • Executives
  • Secretaries
  • Office Admins
  • Employees
  • Businesspeople

Course Curriculum

Principles of Professional Behavior
What is Etiquette? 00:05:00
Always Be Your Best 00:12:00
Always Be Your Best When Meeting and Greeting 00:06:00
Interview Etiquette
Types of Interviews 00:07:00
Planning for the Interview 00:07:00
During the Interview 00:13:00
Planning and Attending Business Meetings
Types of Meetings 00:06:00
Planning Conference Call Meetings 00:10:00
Meal Meetings 00:09:00
Electronic Etiquette
Voicemail 00:08:00
Instant Messaging 00:09:00
Multicultural Etiquette
Five Steps to Dealing with Diversity 00:13:00
Mock Exam
Mock Exam – Certificate in Business Etiquette and Professionalism 00:20:00
Final Exam
Final Exam – Certificate in Business Etiquette and Professionalism 00:20:00

Course Reviews


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  1. basic but essential


    Not a bad course if like me who have come off the tools and have not quite adjusted to office ways 🙂