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The Conflict Management at Work Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It’s also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification.     

This Conflict Management at Work Training consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice.

The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device.

Why choose this course

  • Earn a free e-certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment


Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.

Course Curriculum

Introduction to Your Conflict Management Course
Welcome to the Course Dealing 00:03:00
What are Conflict and Conflict Management? 00:03:00
Understand the Keys to Conflict
The Rational and Irrational Sources of Conflict 00:03:00
The Effects of Respect on Conflict 00:04:00
How to Use Respect to Help Resolve Conflict 00:05:00
How Misunderstandings Arise... and the Solution
How Communication Works 00:05:00
How we Listen: The Four Listening Levels 00:05:00
How to Listen Well 00:04:00
Personality Types in Conflict
How Personality Types Conflict 00:02:00
How Specific Personalities Clash at Work 00:04:00
How to Avoid Personality Clash 00:02:00
Escalation of Conflict
Resistance: It’s Not Conflict… yet. 00:02:00
The Onion Model of Resistance 00:07:00
The Signs of Conflict Escalation 00:03:00
De-escalating Conflict
The Strategies for Handling Conflict 00:06:00
Conflict De-escalation Process 00:03:00
Conflict Handling Modes – The Thomas-Kilmann Model 00:02:00
The Five Thomas-Kilmann Modes 00:06:00
Getting Help from a Third Party 00:05:00
How to Recover from a Broken (Professional) Relationship 00:05:00
Closing Section
Good Conflict and Bad Conflict 00:04:00
The Secret to Avoiding Conflict 00:03:00

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