The Conflict Management at Work Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It’s also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification.
This Conflict Management at Work Training consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice.
The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device.
Why choose this course
- Earn a free e-certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.
|Introduction to Your Conflict Management Course|
|Welcome to the Course Dealing||00:03:00|
|What are Conflict and Conflict Management?||00:03:00|
|Understand the Keys to Conflict|
|The Rational and Irrational Sources of Conflict||00:03:00|
|The Effects of Respect on Conflict||00:04:00|
|How to Use Respect to Help Resolve Conflict||00:05:00|
|How Misunderstandings Arise... and the Solution|
|How Communication Works||00:05:00|
|How we Listen: The Four Listening Levels||00:05:00|
|How to Listen Well||00:04:00|
|Personality Types in Conflict|
|How Personality Types Conflict||00:02:00|
|How Specific Personalities Clash at Work||00:04:00|
|How to Avoid Personality Clash||00:02:00|
|Escalation of Conflict|
|Resistance: It’s Not Conflict… yet.||00:02:00|
|The Onion Model of Resistance||00:07:00|
|The Signs of Conflict Escalation||00:03:00|
|The Strategies for Handling Conflict||00:06:00|
|Conflict De-escalation Process||00:03:00|
|Conflict Handling Modes – The Thomas-Kilmann Model||00:02:00|
|The Five Thomas-Kilmann Modes||00:06:00|
|Getting Help from a Third Party||00:05:00|
|How to Recover from a Broken (Professional) Relationship||00:05:00|
|Good Conflict and Bad Conflict||00:04:00|
|The Secret to Avoiding Conflict||00:03:00|
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