LOGIN/Sign up
Level 1 Certificate in Call Center Training
CPDUK Accredited | 50% OFF Certificate & Transcript
6 Students enrolled on this course 4.9 (7 Reviews)
Last updated March 23, 2023
Get Lifetime Access to 3000+ Courses for only £149! Find out more.
This training program is designed to support individuals interested in becoming Call Center Agents and introduces the skills that will make anyone stand out from the crowd. In this course, you will have a better understanding of the ways to listen, be heard, and manage relationships with sales prospects successfully.
Discover a range of topics explaining telephone etiquette, essential tools and techniques to build rapport with customers, types of questions required to ask, setting goals, key steps that enable to avoid critical mistake while speaking.
In addition, you will master to communicate effectively with the customers, learn suitable ways of greetings, transferring calls and closing a conversation.
In just 5 hours 40 Minutes you will:
- Develop the right attitude required to become an excellent Call Center Agent
- Become a skilled communicator and manage difficult or hostile customers
- Meet the needs of your customers and overcome the obstacles to your succeed
- Have a better understanding of the value of call center based customer service
- Excel in career direction as a Call Center Agent/Call Center Representative
Why choose this course
- Earn an e-certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
Certification
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Who is this course for?
Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.
This qualification is ideal for:
- Customer Service Agents
- Managers
- Assistant Managers
- Call Center Executives
- Customer Service Representatives
- Customer Support Associates
- Freshers
Course Curriculum
| Call Center Training | |||
| Module One – Getting Started | 00:15:00 | ||
| Module Two – The Basics (I) | 00:30:00 | ||
| Module Three – The Basics (II) | 00:15:00 | ||
| Module Four – Phone Etiquette | 01:00:00 | ||
| Module Five – Tools | 01:00:00 | ||
| Module Six – Speaking Like a Star | 00:30:00 | ||
| Module Seven – Types of Questions | 00:15:00 | ||
| Module Eight – Bench marking | 00:20:00 | ||
| Module Nine – Goal Setting | 00:30:00 | ||
| Module Ten – Key Steps | 00:20:00 | ||
| Module Eleven – Closing | 00:30:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Call Centre & Customer Service Training Course- Activities | 00:00:00 | ||
| Order your Certificates & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
Course Reviews
No Reviews found for this course.
£25
92% OFF
14-Day Money-Back Guarantee
-
-
Tutor Support
-
Fully Online
Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.