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Telephone Etiquette
CPDUK Accredited | 50% OFF Certificate & Transcript
13 Students enrolled on this course 4.7 (8 Reviews)
Last updated March 24, 2023
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A senior administrator or PA is often the first voice that a customer or VIP will hear when contacting a business. This course will ensure that your telephone manner and procedures are first-class and ready for all eventualities. You’ll learn how to handle external distractions and speak clearly, as well as handling nuisance calls or abusive callers efficiently. It even covers the best methods for leaving voicemail messages or following them up. By various education styles, you’ll find your phone usage will benefit significantly from these lessons.
Learning Outcomes
- Fully understand the rules of telephone etiquette for business
- Know how to handle rude or abusive callers
- Manage voicemails and forward them to the concerned person
- Learn about telephone language
- Provide excellent customer service over the phone
- Present a polite and dependable first contact for your company
- Maintain high communication standard under stress or in busy moments
- Act immediately on receiving important or sensitive information
Why Choose this Course?
- Earn a digital Certificate upon successful completion.
- Accessible, informative modules taught by expert instructors
- Study in your own time, at your own pace, through your computer tablet or mobile device
- Benefit from instant feedback through mock exams and multiple-choice assessments
- Get 24/7 help or advice from our email and live chat teams
- Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Online study materials
- Mock exams
- Multiple-choice assessment
Certification
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Who is this Course for?
Everybody should know how to handle a call, whether they are on the calling end or the receiving. If it’s a business call we’re talking about, then the etiquettes must be strictly maintained. That’s why this course is mandatory for every professional of any given organisation. Although, it doesn’t hurt to know telephone etiquette, even if you are not making business calls, which means that everyone can benefit greatly from this course.
Career Path
The course is suitable for those in the roles of;
- Executive Personal Assistant
- Secretary
- Administrator
- Receptionist
- Personal/ Business Assistant
- Associate/ Executive/ Manager of any department of an organisation
Requirements
This Telephone Etiquette Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Course Curriculum
| Module 01: Let’s Get Started! | |||
| Getting Started | 00:05:00 | ||
| Module 02: Proper Telephone Etiquettes | |||
| Using Proper Phone Language | 00:15:00 | ||
| Module 03: Keys to Handle Voicemail Messages & Caller Moods | |||
| Handling Rude and Angry Callers | 00:10:00 | ||
| Module 04: Employee Training Methods | |||
| Methods of Training Employees | 00:05:00 | ||
| Order your Certificates & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.