Legal Secretary | |||
Introduction to Legal Secretary | 00:15:00 | ||
Role of Legal Secretaries | 00:15:00 | ||
General Duties and Day-to-Day Operations of a Legal Secretary | 00:30:00 | ||
Record Keeping | 00:30:00 | ||
Legal Writing Skills & Proofreading | 00:15:00 | ||
Research Skills You Need to Know | 00:30:00 | ||
Transcription, Editing & Correspondence to Judges | 00:30:00 | ||
Legal System of UK | 00:15:00 | ||
UK Court System | 00:30:00 | ||
Meeting Management & Minute Taking | |||
Meeting Management | 00:15:00 | ||
The Role of a Minute-Taker | 00:15:00 | ||
The Skills of a Minute-Taker | 00:30:00 | ||
Meeting Agreements | 00:15:00 | ||
Minute Styles | 00:30:00 | ||
What Do I Record? | 00:30:00 | ||
Techniques for Preparing Minutes | 00:30:00 | ||
Taking Minutes in an Interactive Meeting | 00:15:00 | ||
The Minute Book | 00:15:00 | ||
What to include/what to ignore | 00:30:00 | ||
Motions and Resolutions | 00:00:00 | ||
Method of recording minutes | 00:30:00 | ||
Reasons for Meeting | 00:30:00 | ||
What is a decision? | 00:15:00 | ||
Minute Taking tips | 00:30:00 | ||
Other Secretarial Roles and Responsibilities | |||
Working with Your Manager | 01:00:00 | ||
Administrative Soft Skills | 01:00:00 | ||
Effective Time Management | 01:00:00 | ||
Tools of the Trade | 01:00:00 | ||
Being an Effective Gatekeeper | 00:15:00 | ||
Organizational Skills | 00:15:00 | ||
Confidentiality Guidelines | 00:15:00 | ||
Special Tasks | 00:15:00 | ||
Customer Service Role | |||
Introduction To Customer Service | 00:15:00 | ||
The Power of Positive Thinking in Customer Service | 00:30:00 | ||
Types of Difficult Customers and How to Help them | 01:00:00 | ||
How to Deal with Difficult Customers | 00:30:00 | ||
Telephone Etiquette | |||
Aspects of Phone Etiquette | 01:00:00 | ||
Using Proper Phone Language | 01:00:00 | ||
Eliminate Phone Distractions | 01:00:00 | ||
Inbound Calls | 01:00:00 | ||
Outbound Calls | 01:00:00 | ||
Handling Rude or Angry Callers | 01:00:00 | ||
Handling Interoffice Calls | 01:00:00 | ||
Methods of Training Employees | 01:00:00 | ||
Correcting Poor Telephone Etiquette | 01:00:00 | ||
Organizing Work Using MS Word | |||
Opening | 01:00:00 | ||
Working with the Interface | 01:00:00 | ||
Your First Document | 01:00:00 | ||
Basic Editing Tasks | 01:00:00 | ||
Basic Formatting Tasks | 01:00:00 | ||
Formatting Paragraphs | 01:00:00 | ||
Advanced Formatting Tasks | 01:00:00 | ||
Working with Styles | 01:00:00 | ||
Formatting the Page | 01:00:00 | ||
Sharing Your Document | 01:00:00 | ||
Proof Reading | |||
Introduction to Proofreading | 00:15:00 | ||
What does a Proofreader do? | 00:15:00 | ||
Proofreading | 00:15:00 | ||
Proofreading Symbols | 00:15:00 | ||
Proofreading on Paper & Screen | 00:15:00 | ||
Strategies to Check for Specific Errors | 00:15:00 | ||
Editing & Proofreading Strategies | 00:15:00 | ||
Proofreading an Essay | 00:15:00 | ||
Mock Exam | |||
Mock Exam- Legal Secretary and Minute Taking | 00:30:00 | ||
Final Exam | |||
Final Exam- Legal Secretary and Minute Taking | 00:30:00 |
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