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Office Admin and Customer Service Diploma

76 Students
(22 Reviews)

Develop office administration, customer service, business communication, and workplace organisation skills with the Office Admin and Customer Service Diploma.

Office Admin and Customer Service Diploma

GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE

Overview

Operating an efficient workplace requires strong administrative abilities, excellent communication skills, and a commitment to delivering outstanding customer service. This comprehensive Office Admin and Customer Service Diploma equips you with the knowledge and practical skills needed to manage office operations, support business activities, and provide professional customer assistance across a wide range of industries. You’ll gain valuable insight into the administrative and customer-facing responsibilities that contribute to organisational success.

Handling office administration effectively involves coordinating daily tasks, maintaining records, managing communications, and supporting business functions. The course covers office procedures, business correspondence, document management, customer service principles, telephone etiquette, scheduling, data management, complaint handling, and workplace professionalism. You’ll learn how to interact confidently with customers, manage administrative responsibilities efficiently, and contribute to a productive and organised work environment. Key topics such as time management, teamwork, business communication, and problem-solving are also explored to strengthen your professional capabilities.

Strengthening your administrative and customer service expertise can create opportunities across corporate offices, retail organisations, healthcare providers, educational institutions, government departments, and service-based businesses. The knowledge gained through this course is valuable for individuals seeking entry-level office roles as well as professionals looking to enhance their workplace skills. Whether you’re beginning your career or aiming to improve your employability, this diploma provides a strong foundation for success in office administration and customer service.

Learning Outcomes

  • Gain a comprehensive understanding of office administration principles
  • Learn effective customer service and client support techniques
  • Understand business communication and correspondence practices
  • Develop skills in document management and record keeping
  • Learn scheduling, appointment management, and office coordination
  • Explore workplace professionalism and organisational skills

Why choose this course

  • Affordable, Accessible, informative and well-structured study materials
  • Earn a globally recognised accredited qualification
  • Study in your own time, at your own pace, through any device
  • Benefit from feedback through mock exams and multiple-choice assessments
  • Excellent career advancement/career switch opportunities
  • Get 24/7 help or advice from our email and live chat teams

Certification

Certificate of Achievement

After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post. 

Entry Requirements

A high school diploma or equivalent qualification is recommended. No prior experience in administration or customer service is required.

Who is this course for?

This course is ideal for:

  • Aspiring Office Administrators
  • Customer Service Representatives
  • Administrative Assistants
  • Receptionists
  • Office Support Staff

Career Paths

This course can support progression into roles such as:

  • Office Administrator
  • Administrative Assistant
  • Receptionist
  • Office Coordinator
  • Client Services Assistant
  • Estate Business Support Assistant

Course Curriculum

Admin Support
Module One – Getting Started 00:30:00
Module Two – Getting Organized (I) 01:00:00
Module Three – Getting Organized (II) 01:00:00
Module Four – Managing Time 01:00:00
Module Five – Getting It All Done On Time 01:00:00
Module Six – Special Tasks 01:00:00
Module Seven – Verbal Communication Skills 01:00:00
Module Eight – Non-Verbal Communication Skills 01:00:00
Module Nine – Empowering Yourself 01:00:00
Module Ten – The Team of Two 01:00:00
Module Eleven – Taking Care of Yourself 01:00:00
Module Twelve – Wrapping Up 00:30:00
Administrative Management
Module One – Getting Started 00:30:00
Module Two – Why Your Office Needs Administrative Procedures 01:00:00
Module Three – Gathering the Right Tools 01:00:00
Module Four – Identifying Procedures to Include 01:00:00
Module Five – Top Five Procedures to Record 01:00:00
Module Six – What to Include in Your Binder (I) 01:00:00
Module Seven – What to Include in Your Binder (II) 01:00:00
Module Eight – Organizing Your Binder 01:00:00
Module Nine – What Not to Include in the Procedure Guide 01:00:00
Module Ten – Share Office Procedure Guide 01:00:00
Module Eleven – Successfully Executing the Guide 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills
Module One – Getting Started 00:30:00
Module Two – Remove the Clutter 01:00:00
Module Three – Prioritize 01:00:00
Module Four – Scheduling Your Time 01:00:00
Module Five – To Do Lists 01:00:00
Module Six – Paper and Paperless Storage 01:00:00
Module Seven – Organization in Your Work Area 01:00:00
Module Eight – Tools to Fight Procrastination 01:00:00
Module Nine – Organizing Your Inbox 01:00:00
Module Ten – Avoid the Causes of Disorganization 01:00:00
Module Eleven – Discipline is the Key to Stay Organized 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills Course for Administrator- Activities 00:00:00
Customer Relations and Dealings
Module One – Getting Started 00:15:00
Module Two – The Right Attitude Starts with You 00:20:00
Module Three – Stress Management (Internal Stressors) 00:30:00
Module Four – Stress Management (External Stressors) 00:15:00
Module Five – Transactional Analysis 00:25:00
Module Six – Why are Some Customers Difficult 00:20:00
Module Seven – Dealing with the Customer Over the Phone 00:30:00
Module Eight – Dealing with the Customer In Person 00:25:00
Module Nine – Sensitivity in Dealing with Customers 00:20:00
Module Ten – Scenarios of Dealing with a Difficult Customer 00:20:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 00:20:00
Module Twelve – Wrapping Up 00:15:00
Customer Service: Telephone Etiquette
Module One – Getting Started 00:05:00
Module Two – Aspects of Phone Etiquette 00:10:00
Module Three – Using Proper Phone Language 00:10:00
Module Four – Eliminate Phone Distractions 00:05:00
Module Five – Inbound Calls 00:05:00
Module Six – Outbound Calls 00:05:00
Module Seven – Handling Rude or Angry Callers 00:10:00
Module Eight – Handling Interoffice Calls 00:05:00
Module Nine – Handling Voicemail Messages 00:05:00
Module Ten – Methods of Training Employees 00:05:00
Module Eleven – Correcting Poor Telephone Etiquette 00:05:00
Module Twelve – Wrapping Up 00:05:00
Customer Relationship Management
Customer Relationship Management 00:10:00
What CRM Is and Who It Serves 00:15:00
Checklist for Success 00:15:00
Requirement Driven Product Selection 00:15:00
Considerations in Tool Selection 00:15:00
Strategies for Customer Retention 00:15:00
Building the Future 00:15:00
Homegrown vs. Application Service Provider 00:15:00
Evaluating and Reviewing Your Program 00:15:00
The Development Team 00:15:00
Microsoft Office Word
Module One – Getting Started 00:30:00
Module Two – Opening 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Document 01:00:00
Module Five – Basic Editing Tasks 01:00:00
Module Six – Basic Formatting Tasks 01:00:00
Module Seven – Formatting Paragraphs 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Styles 01:00:00
Module Ten – Formatting the Page 01:00:00
Module Eleven – Sharing Your Document 01:00:00
Module Twelve – Wrapping Up 00:30:00
Microsoft Office Powerpoint
Module One – Getting Started 00:30:00
Module Two – Opening PowerPoint 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Presentation 01:00:00
Module Five – Working with Text 01:00:00
Module Six – Formatting Text and Paragraphs 01:00:00
Module Seven – Adding Pictures 01:00:00
Module Eight – Advanced Formatting Tasks 01:00:00
Module Nine – Working with Transitions and Animations 01:00:00
Module Ten – Setting Up Your Slide Show 01:00:00
Module Eleven – Showtime! 01:00:00
Module Twelve – Wrapping Up 00:30:00
Microsoft Office Excel
Module One – Getting Started 00:30:00
Module Two – Opening Excel 01:00:00
Module Three – Working with the Interface 01:00:00
Module Four – Your First Worksheet 01:00:00
Module Five – Viewing Excel Data 01:00:00
Module Six – Building Formulas 01:00:00
Module Seven – Using Excel Functions 01:00:00
Module Eight – Using Quick Analysis 01:00:00
Module Nine – Formatting Your Data 01:00:00
Module Ten – Using Styles, Themes, and Effects 01:00:00
Module Eleven – Printing and Sharing Your Workbook 01:00:00
Module Twelve – Wrapping Up 01:00:00
Recommended Reading
Recommended Reading: Office Admin and Customer Service Diploma 00:00:00
Mock Exam
Mock Exam- Office Admin and Customer Service Course 00:30:00
Final Exam
Final Exam- Office Admin and Customer Service Course 00:30:00
Order your Certificates & Transcripts
Order your Certificates & Transcripts 00:00:00

Original price was: £319.Current price is: £25. ex Vat

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