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Operation and Management of Sales
60 Students (1 Reviews)
Learn sales operations, sales management, CRM, forecasting, negotiation, lead generation, team leadership, and business development strategies.
GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE
Overview
Sales operations and management play a crucial role in driving business growth, increasing revenue, and building strong customer relationships. This comprehensive Operation and Management of Sales course is designed to provide learners with the knowledge and skills required to manage sales activities, develop effective sales strategies, and lead high-performing sales teams in a competitive business environment.
Successful sales management involves planning, organisation, communication, performance monitoring, and customer-focused decision-making. This course covers the fundamentals of sales operations, sales planning, customer relationship management (CRM), sales forecasting, lead generation, sales process management, negotiation techniques, team leadership, performance measurement, market analysis, customer service excellence, budgeting, reporting, and strategic sales development. Learners will gain valuable insight into improving sales performance, achieving business objectives, and enhancing customer satisfaction.
Whether you are an aspiring sales manager, sales executive, business owner, team leader, or professional seeking to strengthen your sales management skills, this course provides a strong foundation in modern sales operations and management practices.
Learning Outcomes
- Understand sales operations and management principles
- Learn sales planning and forecasting techniques
- Develop knowledge of customer relationship management
- Understand sales processes and performance measurement
- Explore lead generation and business development methods
- Develop professional sales management skills
Why choose this course
- Affordable, Accessible, informative and well-structured study materials
- Earn a globally recognised accredited qualification
- Study in your own time, at your own pace, through any device
- Benefit from feedback through mock exams and multiple-choice assessments
- Excellent career advancement/career switch opportunities
- Get 24/7 help or advice from our email and live chat teams
Certification
Certificate of Achievement
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.
Entry Requirements
There are no formal entry requirements for this course. Learners of all educational and professional backgrounds can enrol. An interest in sales, marketing, customer service, or business management will be beneficial.
Who is this course for?
This course is ideal for:
- Sales Executives
- Business Development Professionals
- Entrepreneurs and Business Owners
- Customer Relationship Managers
- Anyone Interested in Sales Management
Career Paths
Successful completion of this course may support progression into roles such as:
- Sales Executive
- Sales Manager
- Business Development Executive
- Customer Relationship Manager
- Territory Sales Representative
- Business Development Manager
Course Curriculum
| Sales Management | |||
| Module One – Getting Started | 01:00:00 | ||
| Module Two – Understanding the Talk | 01:00:00 | ||
| Module Three – Getting Prepared to Make the Call | 01:00:00 | ||
| Module Four – Creative Openings | 01:00:00 | ||
| Module Five – Making Your Pitch | 01:00:00 | ||
| Module Six – Handling Objections | 01:00:00 | ||
| Module Seven – Sealing the Deal | 00:30:00 | ||
| Module Eight – Following Up | 01:00:00 | ||
| Module Nine – Setting Goals | 01:00:00 | ||
| Module Ten – Managing Your Data | 00:30:00 | ||
| Module Eleven – Using a Prospect Board | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Salesmanship | |||
| Introduction To Salesmanship | 01:00:00 | ||
| How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations | 00:30:00 | ||
| How to Use Enthusiasm in Low Pressure Selling | 02:00:00 | ||
| Building Customer Confidence Through Low Pressure | 00:30:00 | ||
| Timing the Low Pressure Sale | 02:00:00 | ||
| Developing the Low Pressure Sales Personality | 00:30:00 | ||
| How to Organize Yourself for Low Pressure Selling | 02:00:00 | ||
| Objection Handling Techniques | 01:00:00 | ||
| Highlight Closers in Low Pressure Selling | 00:30:00 | ||
| How You Can “Tell It Faster-Sell It Faster” Through Low Pressure | 00:30:00 | ||
| Sales Communication | |||
| Communication Basics | 00:30:00 | ||
| The Importance Of Self Esteem | 00:30:00 | ||
| Oral Communication Strategies | 00:30:00 | ||
| Written Communication Techniques | 00:30:00 | ||
| The Importance Of Body Language | 00:30:00 | ||
| Public Speaking Tips | 00:30:00 | ||
| How Bad Communication Damages Your Business | 00:30:00 | ||
| Sales Technique | |||
| Fundamental Sales Techniques | 01:00:00 | ||
| Extensive Sales Techniques | 01:30:00 | ||
| Sales and Marketing | |||
| Defining Marketing | 00:30:00 | ||
| Recognizing Trends | 00:15:00 | ||
| Doing Market Research | 00:00:00 | ||
| Strategies for Success | 00:15:00 | ||
| Mission Statements | 00:15:00 | ||
| Trade Shows | 00:15:00 | ||
| Developing a Marketing Plan | 00:30:00 | ||
| Increasing Business | 00:15:00 | ||
| Saying No to New Business | 00:30:00 | ||
| Advertising Myths | 00:30:00 | ||
| Networking Tips | 00:30:00 | ||
| Sales Strategies | |||
| Selling Skills | 00:15:00 | ||
| The Sales Cycle | 00:30:00 | ||
| Framing Success | 00:15:00 | ||
| Setting Goals with SPIRIT! | 00:15:00 | ||
| The Path to Efficiency | 00:15:00 | ||
| Customer Service | 00:15:00 | ||
| Selling More | 00:15:00 | ||
| Selling Price | 00:15:00 | ||
| Activities | |||
| Operation and Management of Sales – Activities | 00:00:00 | ||
| Recommended Reading | |||
| Recommended Reading : Operation and Management of Sales | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- Operation and Management of Sales | 00:20:00 | ||
| Final Exam | |||
| Final Exam- Operation and Management of Sales | 00:20:00 | ||
| Order your Certificates & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
Original price was: £319.£25Current price is: £25. ex Vat
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
It is the process of planning, organising, directing, and monitoring sales activities to achieve business goals and maximise revenue.
You will learn sales planning, forecasting, CRM, lead generation, negotiation, performance management, team leadership, and customer relationship strategies.
The course is suitable for sales professionals, managers, entrepreneurs, business development specialists, and anyone interested in sales management.
No. The course is suitable for beginners as well as professionals looking to enhance their sales management capabilities.
Yes. CRM principles and customer retention strategies are important components of the course.
Yes. The course covers forecasting methods, target setting, and sales performance analysis.
You will develop communication, negotiation, leadership, customer relationship, analytical, and sales strategy skills.
Yes. It provides foundational and advanced knowledge relevant to sales management and leadership roles.
Yes. Sales team leadership, motivation, coaching, and performance management are covered throughout the course.
Yes. Sales management concepts and business development strategies can be effectively studied through online learning programmes.
Effective sales management helps organisations improve revenue, strengthen customer relationships, optimise sales performance, and achieve business objectives.
Career opportunities include Sales Executive, Sales Manager, Business Development Executive, Account Manager, Customer Relationship Manager, Sales Team Leader, Territory Sales Representative, and Business Development Manager.