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Office Admin and Receptionist Training for Front Desk Officer
61 Students (10 Reviews)
Learn office administration, receptionist duties, customer service, telephone etiquette, scheduling, record keeping, and front desk management skills.
GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE
Overview
Front desk officers and receptionists play a vital role in creating a positive first impression for visitors, clients, and customers while ensuring the smooth operation of daily office activities. This comprehensive Office Admin and Receptionist Training for Front Desk Officer course is designed to provide learners with the knowledge and practical skills required to perform administrative and reception duties efficiently in a professional workplace.
Effective front desk management requires excellent communication, organisation, customer service, and administrative abilities. This course covers office administration fundamentals, receptionist responsibilities, telephone etiquette, visitor management, customer service excellence, appointment scheduling, record keeping, business communication, email management, office technology, document handling, time management, workplace professionalism, and health and safety awareness. Learners will gain valuable insight into managing front office operations, supporting business activities, and maintaining professional relationships with clients and colleagues.
Whether you are seeking a career as a receptionist, front desk officer, administrative assistant, or office support professional, this course provides a strong foundation in office administration and reception management.
Learning Outcomes
- Learn professional communication and telephone etiquette
- Develop customer service and visitor management skills
- Understand appointment scheduling and diary management
- Learn document handling and record-keeping procedures
- Develop effective front desk and administrative skills
- Understand workplace professionalism and organisation
Why choose this course
- Affordable, Accessible, informative and well-structured study materials
- Earn a globally recognised accredited qualification
- Study in your own time, at your own pace, through any device
- Benefit from feedback through mock exams and multiple-choice assessments
- Excellent career advancement/career switch opportunities
- Get 24/7 help or advice from our email and live chat teams
Certification
Certificate of Achievement
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.
Entry Requirements
There are no formal entry requirements for this course. Learners of all educational and professional backgrounds can enrol. Basic communication and organisational skills will be beneficial.
Who is this course for?
This course is ideal for individuals who want to improve their nutrition knowledge, including:
- Front Desk Officers
- Administrative Assistants
- Office Support Staff
- Customer Service Representatives
- Office Coordinators
Career Paths
This course can support progression into roles and opportunities such as:
- Office Coordinator
- Receptionist
- Front Desk Officer
- Administrative Assistant
- Office Administrator
- Customer Service Assistant
Course Curriculum
| Admin Support | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Getting Organized (I) | 01:00:00 | ||
| Module Three – Getting Organized (II) | 01:00:00 | ||
| Module Four – Managing Time | 01:00:00 | ||
| Module Five – Getting It All Done On Time | 01:00:00 | ||
| Module Six – Special Tasks | 01:00:00 | ||
| Module Seven – Verbal Communication Skills | 01:00:00 | ||
| Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Nine – Empowering Yourself | 01:00:00 | ||
| Module Ten – The Team of Two | 01:00:00 | ||
| Module Eleven – Taking Care of Yourself | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 01:00:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Remove the Clutter | 01:00:00 | ||
| Module Three – Prioritize | 01:00:00 | ||
| Module Four – Scheduling Your Time | 01:00:00 | ||
| Module Five – To Do Lists | 01:00:00 | ||
| Module Six – Paper and Paperless Storage | 01:00:00 | ||
| Module Seven – Organization in Your Work Area | 01:00:00 | ||
| Module Eight – Tools to Fight Procrastination | 01:00:00 | ||
| Module Nine – Organizing Your Inbox | 01:00:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Receptionist | |||
| Receptionist | 00:30:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Customer Relations & Dealings | |||
| Module One – Getting Started | 00:15:00 | ||
| Module Two – The Right Attitude Starts with You | 00:20:00 | ||
| Module Three – Stress Management (Internal Stressors) | 00:30:00 | ||
| Module Four – Stress Management (External Stressors) | 00:15:00 | ||
| Module Five – Transactional Analysis | 00:25:00 | ||
| Module Six – Why are Some Customers Difficult | 00:20:00 | ||
| Module Seven – Dealing with the Customer Over the Phone | 00:30:00 | ||
| Module Eight – Dealing with the Customer In Person | 00:25:00 | ||
| Module Nine – Sensitivity in Dealing with Customers | 00:20:00 | ||
| Module Ten – Scenarios of Dealing with a Difficult Customer | 00:20:00 | ||
| Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 00:20:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Professional Telephone Receptionist Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Core Skills Required | 01:00:00 | ||
| Module Three – Self-Management (I) | 01:00:00 | ||
| Module Four – Self-Management (II) | 01:00:00 | ||
| Module Five – Time Management (I) | 01:00:00 | ||
| Module Six – Time Management (II) | 01:00:00 | ||
| Module Seven – Organizing and Planning (I) | 01:00:00 | ||
| Module Eight – Organizing and Planning (II) | 01:00:00 | ||
| Module Nine – Communication (I) | 01:00:00 | ||
| Module Ten – Communication (II) | 01:00:00 | ||
| Module Eleven – Additional Challenges | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Order your Certificates & Transcripts | |||
| Order your Certificates & Transcripts | 00:00:00 | ||
Original price was: £319.£25Current price is: £25. ex Vat
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
It is a course designed to teach the administrative, communication, and customer service skills required for reception and front desk roles.
You will learn office administration, visitor management, customer service, telephone etiquette, scheduling, documentation, and workplace professionalism.
The course is suitable for aspiring receptionists, front desk officers, administrative assistants, and anyone interested in office support roles.
No. The course is suitable for beginners as well as individuals looking to enhance their administrative skills.
Yes. Customer service excellence and professional communication are key areas covered in the course.
Yes. The course includes telephone etiquette, call management, and professional communication techniques.
You will develop administrative, organisational, communication, customer service, scheduling, and office management skills.
Yes. Office administration and receptionist skills can be effectively learned through online training programmes.
Front desk officers are often the first point of contact for visitors and clients, helping to create positive experiences and support efficient office operations.
Career opportunities include Receptionist, Front Desk Officer, Administrative Assistant, Office Assistant, Office Administrator, Customer Service Assistant, Business Support Assistant, and Office Coordinator.