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Advanced Diploma in Customer Service
67 Students (15 Reviews)
Learn advanced customer service skills, communication, complaint handling, CRM systems, conflict resolution, and customer satisfaction techniques.
GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE
Overview
Customer service is a vital part of every successful business, ensuring customer satisfaction, loyalty, and long-term growth. This comprehensive Advanced Diploma in Customer Service is designed to provide learners with the knowledge and practical understanding needed to deliver excellent service, handle customer enquiries, and manage complaints professionally across different industries.
Strong customer service professionals require communication skills, problem-solving ability, and emotional intelligence. This course covers customer service principles, communication techniques, customer relationship management (CRM), handling complaints and difficult customers, service quality standards, customer expectations, conflict resolution, telephone and email etiquette, teamwork in service environments, service recovery strategies, customer psychology, and performance improvement techniques. You will learn how to create positive customer experiences and represent organisations professionally.
This course is ideal for individuals working in or entering customer-facing roles. Whether you are building your career or improving existing skills, this course provides a strong foundation in advanced customer service practices.
Learning Outcomes
- Understand customer service principles and standards
- Learn effective communication and listening skills
- Develop complaint handling and conflict resolution techniques
- Understand customer relationship management (CRM) systems
- Learn customer satisfaction and service quality methods
- Explore customer psychology and behaviour
Why choose this course
- Affordable, Accessible, informative and well-structured study materials
- Earn a globally recognised accredited qualification
- Study in your own time, at your own pace, through any device
- Benefit from feedback through mock exams and multiple-choice assessments
- Excellent career advancement/career switch opportunities
- Get 24/7 help or advice from our email and live chat teams
Certification
Endorsed Certificate of Achievement from the Quality Licence Scheme
Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £99. An extra £10 postage charge will be required for students leaving overseas.
CPD Accredited Certificate
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.
Entry Requirements
There are no formal entry requirements for this course. Learners of all backgrounds can enrol. Good communication skills and a willingness to work with people will be beneficial.
Who is this course for?
This course is ideal for individuals who want to explore criminology and forensic science, including:
- Retail Staff
- Hospitality Workers
- Office Administrators
- Sales Assistants
- Receptionists
Career Paths
This course can support progression into roles and opportunities such as:
- Call Centre Agent
- Customer Support Specialist
- Client Service Executive
- Retail Customer Assistant
- Hospitality Service Staff
- Front Desk Officer
Course Curriculum
| Advanced Diploma in Customer Service - Updated Version | |||
| Customer Service Executive | |||
| Who We Are and What We Do | 00:17:00 | ||
| Establishing Your Attitude | 00:16:00 | ||
| Identifying and Addressing Customer Needs | 00:17:00 | ||
| Generating Return Business | 00:17:00 | ||
| In-Person Customer Service | 00:10:00 | ||
| Giving Customer Service over the Phone | 00:11:00 | ||
| Providing Electronic Customer Service | 00:14:00 | ||
| Recovering Difficult Customers | 00:17:00 | ||
| Understanding When to Escalate | 00:14:00 | ||
| CRM | |||
| Introduction to Customer Relationship Management (CRM) | 00:22:00 | ||
| CRM Fundamentals | 00:24:00 | ||
| CRM Strategies | 00:33:00 | ||
| Data Analysis in CRM | 00:28:00 | ||
| CRM Databases | 00:21:00 | ||
| Deepening Customer Relationship | 00:23:00 | ||
| Handling Customer Complaints | 00:22:00 | ||
| Future of CRM | 00:25:00 | ||
| Advanced Diploma in Customer Service - Old Version | |||
| Customer Service | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Who We Are and What We Do | 01:00:00 | ||
| Module Three – Establishing Your Attitude | 01:00:00 | ||
| Module Four – Identifying and Addressing Customer Needs | 01:00:00 | ||
| Module Five – Generating Return Business | 01:00:00 | ||
| Module Six – In-Person Customer Service | 01:00:00 | ||
| Module Seven – Giving Customer Service over the Phone | 01:00:00 | ||
| Module Eight – Providing Electronic Customer Service | 01:00:00 | ||
| Module Nine – Recovering Difficult Customers | 01:00:00 | ||
| Module Ten – Understanding When to Escalate | 01:00:00 | ||
| Module Eleven – Ten Things You Can Do to WOW Customers Every Time | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Customer Relationship Management | |||
| Customer Relationship Management | 00:10:00 | ||
| What CRM Is and Who It Serves | 00:15:00 | ||
| Checklist for Success | 00:15:00 | ||
| Requirement Driven Product Selection | 00:15:00 | ||
| Considerations in Tool Selection | 00:15:00 | ||
| Strategies for Customer Retention | 00:15:00 | ||
| Building the Future | 00:15:00 | ||
| Homegrown vs. Application Service Provider | 00:15:00 | ||
| Evaluating and Reviewing Your Program | 00:15:00 | ||
| The Development Team | 00:15:00 | ||
| Activities | |||
| Activities | 00:00:00 | ||
| Recommended Reading | |||
| Recommended Reading: Advanced Diploma in Customer Service | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- Advanced Diploma in Customer Service | 00:20:00 | ||
| Final Exam | |||
| Final Exam- Advanced Diploma in Customer Service | 00:20:00 | ||
| Assignment | |||
| Assignment – Advanced Diploma In Customer Service | 3 weeks, 3 days | ||
| Order Your Certificate | |||
| Order your Certificate QLS | 00:00:00 | ||
Original price was: £319.£25Current price is: £25. ex Vat
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
It is a course that teaches professional customer service skills, communication, and complaint handling techniques.
You will learn communication, customer handling, conflict resolution, CRM systems, and service quality improvement.
The course is suitable for customer service staff, retail workers, call centre agents, and beginners.
No. The course is suitable for beginners as well as those improving their skills.
Yes. It includes strategies for managing complaints and difficult customers.
You will develop communication, problem-solving, teamwork, and customer relationship skills.
Yes. Customer service skills are required in many industries and entry-level roles.
Yes. It introduces customer relationship management systems.
Yes. Telephone, email, and face-to-face communication are key parts of the course.
Career opportunities include Customer Service Advisor, Call Centre Agent, Client Service Executive, Retail Assistant, Receptionist, and Customer Experience Assistant.