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Call Centre Based Customer Service
18 4.7 (10 Reviews)
Register on the Call Centre Based Customer Service today and build the experience, skills and knowledge you need to enhance your development and work towards …
Register on the Call Centre Based Customer Service today and build the experience, skills and knowledge you need to enhance your development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.
The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.
Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion.
The Call Centre Based Customer Service is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.
The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!
Why choose this course
- Affordable, Accessible, informative and well-structured study materials
- Earn a globally recognised accredited qualification
- Study in your own time, at your own pace, through any device
- Benefit from feedback through mock exams and multiple-choice assessments
- Excellent career advancement/career switch opportunities
- Get 24/7 help or advice from our email and live chat teams
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of-
- Video lessons
- Online study supplies
- Assignment
Certification
Endorsed Certificate of Achievement from the Quality Licence Scheme
Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £99. An extra £10 postage charge will be required for students leaving overseas.
CPD Accredited Certificate
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.
Endorsement
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Method of Assessment
In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.
Who is this course for?
The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a lesson to prove your newly-acquired knowledge.
Course Curriculum
| Module 01: Introduction to Customer Service | |||
| Introduction to Customer Service | 00:25:00 | ||
| Module 02: What’s Different about Good Customer Service? | |||
| What’s Different about Good Customer Service? | 00:14:00 | ||
| Module 03: Customer Relationship Management | |||
| Customer Relationship Management | 00:44:00 | ||
| Module 04: Customer Service Communication Strategies | |||
| Customer Service Communication Strategies | 00:26:00 | ||
| Module 05: Aspects of Phone Etiquette | |||
| Aspects of Phone Etiquette | 00:33:00 | ||
| Module 06: Building Rapport Over the Phone | |||
| Building Rapport Over the Phone | 00:26:00 | ||
| Module 07: Inbound and Outbound Calls | |||
| Inbound and Outbound Calls | 00:18:00 | ||
| Module 08: Active Listening and Managing Tough Callers | |||
| Active Listening and Managing Tough Callers | 00:30:00 | ||
| Module 09: Managing Interoffice Calls and Voicemail | |||
| Managing Interoffice Calls and Voicemail | 00:12:00 | ||
| Module 10: Problem Solving over the Phone | |||
| Problem Solving over the Phone | 01:06:00 | ||
| Module 11: Intra Organisation Dealings | |||
| Intra Organisation Dealings | 00:37:00 | ||
| Module 12: Measuring Customer Service | |||
| Measuring Customer Service | 00:14:00 | ||
| Assignment | |||
| Assignment – Call Centre Based Customer Service | 2 weeks, 1 day | ||
| Order Your Certificate | |||
| Order your Certificate QLS | 00:00:00 | ||
Course Reviews
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Original price was: £319.£25Current price is: £25. ex Vat
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.