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Enhance your CV with a professional qualification certifying you as proficient in one of the most in-demand skills in the UK. Covering all the key techniques in and understanding of providing good customer service, professional communication skills, time management and document preparation, this Office Skills and Receptionist Course has been designed to give you the skills to succeed in a variety of business areas and industries.

Through video lessons, PDF handouts, mock exams and online assessments, you will learn how to improve your verbal and nonverbal communication skills, write and prepare professional documents and effectively manage your time. You also gain role-specific competencies in keeping a good telephone manner, gatekeeping and providing excellent customer service. Many of the skills you learn through this course are transferable across a range of fields, giving you even more chances to build yourself a new career.

Why choose this course

  • Earn a free e-certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment


Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Who is this course for?

This course is ideal for people who want to start working as Receptionist, Office Administrator, Office Manager, Administration Assistant, or Secretary, as well as people who want to enhance their office skills in general.

Career path

Training offered by the Office Skills and Receptionist Course could potentially benefit a range of roles, but would particularly enhance careers in

  • Office Administration
  • PA
  • Receptionist and Secretary roles
  • Business Management
  • Sales
  • Marketing
  • Other online marketing roles

Course Curriculum

Admin Support
Module One – Getting Started 00:30:00
Module Two – Getting Organized (I) 01:00:00
Module Three – Getting Organized (II) 01:00:00
Module Four – Managing Time 01:00:00
Module Five – Getting It All Done On Time 01:00:00
Module Six – Special Tasks 01:00:00
Module Seven – Verbal Communication Skills 01:00:00
Module Eight – Non-Verbal Communication Skills 01:00:00
Module Nine – Empowering Yourself 01:00:00
Module Ten – The Team of Two 01:00:00
Module Eleven – Taking Care of Yourself 01:00:00
Module Twelve – Wrapping Up 00:30:00
Administrative Management
Module One – Getting Started 00:30:00
Module Two – Why Your Office Needs Administrative Procedures 01:00:00
Module Three – Gathering the Right Tools 01:00:00
Module Four – Identifying Procedures to Include 01:00:00
Module Five – Top Five Procedures to Record 01:00:00
Module Six – What to Include in Your Binder (I) 01:00:00
Module Seven – What to Include in Your Binder (II) 01:00:00
Module Eight – Organizing Your Binder 01:00:00
Module Nine – What Not to Include in the Procedure Guide 01:00:00
Module Ten – Share Office Procedure Guide 01:00:00
Module Eleven – Successfully Executing the Guide 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills
Module One – Getting Started 00:30:00
Module Two – Remove the Clutter 01:00:00
Module Three – Prioritize 01:00:00
Module Four – Scheduling Your Time 01:00:00
Module Five – To Do Lists 01:00:00
Module Six – Paper and Paperless Storage 01:00:00
Module Seven – Organization in Your Work Area 01:00:00
Module Eight – Tools to Fight Procrastination 01:00:00
Module Nine – Organizing Your Inbox 01:00:00
Module Ten – Avoid the Causes of Disorganization 01:00:00
Module Eleven – Discipline is the Key to Stay Organized 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills Course for Administrator- Activities 00:00:00
Receptionist 00:30:00
Importance of Receptionist 00:15:00
Different Types of Receptionist & Roles 01:00:00
Communication Skills for Receptionist 01:00:00
Telephone Skills 01:00:00
Listening Skills 01:00:00
Taking Messages 00:30:00
Presenting & Appearance 00:30:00
Reservation Procedure 00:15:00
Confidentiality Checklist 00:15:00
Being Organized as Receptionist 00:15:00
Becoming a Successful Receptionist 00:15:00
Customer Relations & Dealings
Module One – Getting Started 00:15:00
Module Two – The Right Attitude Starts with You 00:20:00
Module Three – Stress Management (Internal Stressors) 00:30:00
Module Four – Stress Management (External Stressors) 00:15:00
Module Five – Transactional Analysis 00:25:00
Module Six – Why are Some Customers Difficult 00:20:00
Module Seven – Dealing with the Customer Over the Phone 00:30:00
Module Eight – Dealing with the Customer In Person 00:25:00
Module Nine – Sensitivity in Dealing with Customers 00:20:00
Module Ten – Scenarios of Dealing with a Difficult Customer 00:20:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 00:20:00
Module Twelve – Wrapping Up 00:15:00
Professional Telephone Receptionist Skills
Module One – Getting Started 00:30:00
Module Two – Core Skills Required 01:00:00
Module Three – Self-Management (I) 01:00:00
Module Four – Self-Management (II) 01:00:00
Module Five – Time Management (I) 01:00:00
Module Six – Time Management (II) 01:00:00
Module Seven – Organizing and Planning (I) 01:00:00
Module Eight – Organizing and Planning (II) 01:00:00
Module Nine – Communication (I) 01:00:00
Module Ten – Communication (II) 01:00:00
Module Eleven – Additional Challenges 01:00:00
Module Twelve – Wrapping Up 00:30:00
Professional Telephone Receptionist Course- Activities 00:00:00
Recommended Reading
Recommended Reading : Office Skills and Receptionist Course 00:00:00
Mock Exam
Mock Exam – Office Skills and Receptionist Course 00:30:00
Final Exam
Final Exam – Office Skills and Receptionist Course 00:30:00

Course Reviews


6 ratings
  • 5 stars3
  • 4 stars2
  • 3 stars1
  • 2 stars0
  • 1 stars0
  1. I am thankful to this site.


    I thought it would be hard to find a course that is CPD accredited. After my certification in office admin and reception skills, my company promoted me since they can see that I was skilled enough to take the next level.

  2. Jayden Barton


    Some of the information was repeated several times. I have completed the course with an accredited certificate, but it would be better if they could revise the content once again.

  3. Archie Willis


    It was easy to enrol and they actually did all the processes. I got access to the course an hour later and started learning. Hopefully I will complete the final assessment tomorrow and receive my certificate 🙂

  4. Olivia Evans


    My overall experience is good. Recommending the course for others.

  5. Nicholas Cartwright


    Thanks a lot! It’s a great course. I will give 5 stars for the Office Skills and Receptionist Course.

  6. David Bradley


    Very good course for professionals. Highly recommended!