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Register on the Strategic Communication Skills today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.

The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.

Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a free e-certificate as proof of your course completion.

The Strategic Communication Skills is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.

The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!

Why Choose this Course

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of-

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £109. Please note that overseas students may be charged an additional £10 for postage.

CPD Certificate of Achievement from Janets

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.


This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Method of Assessment

To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.

Who is this course for?

The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.

Course Curriculum

Section 01: Basic Communication Skills
Definition of Communication 00:03:00
Elements of Communication 00:04:00
Communication Styles 00:03:00
Steps in Communication Process 00:01:00
Step 1 of Communication Process 00:02:00
Step 1 Explained – Goal and preparation 00:05:00
Step 1 Explained – Practicing Positive Intent 00:02:00
Step 1 Explained – Understanding Assumptions 00:06:00
Step 2 of Communication Process 00:08:00
Characteristics of Clear Message 00:04:00
Three Different Communication Styles 00:06:00
Assertive Communication Style 00:02:00
Body Language and Signals 00:03:00
Third Step in Communication – Seeing Feedback 00:04:00
Listening Skills – Listen with Compassion 00:04:00
Listening Skills – Meaning of Paraphrasing 00:02:00
Ways to Improve Communication and Knowledge Check 00:05:00
Increase Effectiveness of Communication 00:08:00
8 Guidelines for Giving Praise and Feedback 00:05:00
Additional Tips for Effective Communications 00:09:00
Section 02: Communication in Organisations & Strategic Communications
Communication Requirements in Business 00:08:00
Skills required in corporate communication 00:06:00
Interactive Communications 00:08:00
Reason why Communication Fails 00:03:00
Communication Channels and Their Problems 00:06:00
Indications of Incompetent Communication 00:06:00
Other reasons for Communication failure 00:04:00
Strategic Communication Liner Model 00:05:00
Strategic Communication Adaptive Model 00:04:00
Strategic Communication Interpretive Model 00:04:00
Strategic Communication in Public Communication 00:09:00
Resources and Audience for Strategic Public Communication 00:07:00
Source of Strategic Communication 00:05:00
Strategic Communication – Summary of three models 00:12:00
Strategic Communication – Guidelines for Interpretative Models 00:05:00
Strategic Communication – Public Communications 00:11:00
Internal Communication – Orientation 00:09:00
Internal Communication – Moral Compansation and Benefits 00:07:00
Internal Communication – Organisation Change 00:07:00
External Communication – Issues Management 00:06:00
External Communication and PR 00:05:00
External Communication – Issue Management – Organisation Response 00:13:00
External Communication – Image Management and Issue Advocacy 00:06:00
External Communication – Risk and Crisis Communication 00:10:00
Case Study on Corporate Strategic Communication 00:09:00
Section 03: How to Make Strategic Communication Plans
What is Strategy? 00:06:00
What is Communication Strategy? 00:05:00
When Communication Strategy is required 00:04:00
Why Communication Strategy is required 00:03:00
Information we need before making strategy 00:08:00
Setting Goals and Identify Audience 00:08:00
Catagorise your Audience to help draft right message 00:04:00
Drafting Message to cater your audience 00:04:00
Channels and Timing of Communication 00:05:00
Resources risk and Evaluation of communication strategy 00:04:00
Summary of Communication Strategy 00:03:00
Strategic Communication Plan Template 00:04:00
Strategic Communication Plan 00:04:00
Difference between Strategic and Tactical Communication 00:03:00
Traditional Planning and why Refreshed Approached 00:05:00
Change Management – What are concerns? 00:03:00
Refreshed Approach to Communication Planning 00:07:00
Possible Problems in Communication Plan, Success measurement 00:06:00
Measure, Feedback and Manage Cynics 00:03:00
Social Aspects of Communication Strategy 00:12:00
Additional Planning on Social Aspects of Communication Strategy 00:04:00
Strategic Communication – American Airlines Case Study 00:33:00
Section 04: Group Discussions Skills
How to Succeed in Group Communication 00:10:00
Defining Group Communication 00:08:00
Elements of Group Communication and Types of Group 00:08:00
Advantages and Disadvantages of Group Discussion 00:08:00
How to prepare for group Discussion 00:07:00
Practice for group Discussion and other aspects 00:08:00
Dos and Don’t group Discussion 00:08:00
Section 05: Communication Skills for Conflict Resolution
Summary of previous class 00:05:00
What is conflict – class discussion? 00:07:00
Communication in Conflict 00:08:00
Meaning of Positive intent in difficult situations 00:09:00
Positive Intent – Example 00:05:00
De-escalating Emotions as a method to communicate in Conflicts 00:06:00
Detached Responsibility method in resolving conflicts 00:13:00
Keys to handle Angry Peoples 00:06:00
Keys to deal with denial 00:04:00
Uncovering Hidden Agendas 00:06:00
Giving Negative Feedback 00:09:00
Receiving Negative Feedback and Exercise 00:08:00
Assignment – Strategic Communication Skills 2 weeks, 1 day
Order Your Certificate
Order your Certificate QLS 00:00:00

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Strategic Communication Skills

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